2 slight niggles! The TV in our room had a very dark setting which made TV viewing in daylight hard and the carpet in bedroom looked tired and marked in places but the service at this hotel really did overide these things.

Attention to detail in all areas of hotel. Every member of staff we met were lovely and friendly. Bed comfortable and room and bathroom clean. Our room was very spacious. Breakfasts were fresh and kept topped up with a good variety and nice coffee! The location was a 5 min walk to poplar DLR and less than 10 to West India Quay and Canary Wharf so lots of options for travel. 3.5 mile walk into London via Thames path too which was a great walk. We used the Spa area too which was clean and again lovely staff.

Stayed in June 2024

I had stairs in my room since the bed was upstairs.

It was well located and the room was comfortable.

Stayed in May 2024

Beautiful hotel, friendly and welcoming staff. We stayed for my daughters 18th and they decorated the room and made it extra special. Breakfast was lovely and staff welcoming and attentive.

Stayed in May 2024

Everything was fine but it would have been wonderful if there was a swimming pool

Beautiful classy Hotel, the reception Staff and Breakfast Staff were all great. There was parking. Breakfast Buffet was great. I would recommend and come again.

Stayed in June 2024

The location was a fair walk from Canary Wharf due to the constructions taking place in the area.

A quiet hotel.

Stayed in May 2024

Continental breakfast was excellent

Stayed in May 2024

3rd floor is steep stairs to get to and extra lift from 2nd floor is small and very slow. Would be great to have option of hot chocolate to drink at breakfast.

Very nice comfy rooms, fancy shower and spacious bathroom, good breakfast, recommend as a good 4 star hotel 👌

Stayed in May 2024

On arrival we took the tube to Canary Wharf and then had difficulty finding our way to the hotel. Visitors are best advised to go to Poplar on the Docklands railway. From there its a short walk to the hotel.

A tasty buffet breakfast was available by polite and obliging staff. The hotel was quiet and relaxing and an ideal base to explore the Canary Wharf area - which we did. In fact, we walked all the way down the isle of Dogs and under the Thames in the pedestrian tunnel, popping out beside the Cutty Sark in Greenwich. The staff were very pleasant and efficient - much appreciated.

Stayed in May 2024

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The personnel were nice, especially the ladies at the restaurant. The room was clean and nice. Better than expected. Everything went well, no anything to complain about.

Stayed in May 2024

N/A

Liked the use of the sauna and steam room. A lovely listed building with a great history.

Stayed in May 2024

Check in should be 3pm , which is late enough but we had to wait in reception until 3.20pm for our room. Air-conditioning noisy in the night, like a gurgling sound.

Beautiful building. Nice rooms. Quiet location. Car parking was easy to find and a space had been reserved for us, as arranged via email.

Stayed in May 2024

Did not find much use for the TVs as it did not have Netflix or any similar apps.

Room exceeded expecations and was lovely.

Stayed in May 2024

Scented air conditioning

Very comfortable beds. Everything you need. Very friendly staff. Very good breakfast. Not intrusive.

Stayed in May 2024

Bar not open int the day time

Breakfast really good

Stayed in April 2024

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Stayed in May 2024

Bathroom cold compared to a perfect temperature in the room.

Location brilliant, feels like a safe area too. Nice room, classy. Breakfast good. booking in really excellent, great reception.

Stayed in April 2024

Everything was great.

Everything was great. We felt safe, the staff was friendly, the location 3 minutes from the DLR. Bed was comfortable, room clean and luxurious.

Stayed in May 2024

Really attentive staff, very accommodating with our needs and lovely room. Very different to what we’ve seen before, with the bedroom located upstairs, but we loved that about it. Nicely located to public transport stations as well which made travelling so much easier.

Stayed in May 2024

The aircon was a little loud but you can control it yourself. Pretty hightec home automation system in the room which required a little getting used to but all in all, it was great.

Great breakfast, beautiful room, very friendly staff! With an uber, the location was perfect to get anywhere you wanted to go. The room was small but very clean. Our bed was on a little extra floor, which made it very romantic. Large television as well.

Stayed in May 2024

Nothing

Staff welcoming on arrival Spotlessly clean Room was lovely and breakfast was great

Stayed in May 2024

Breakfast could have a few more options, but it’s not bad. Staff could be more friendly, some of them are good, but there were times I didn’t even get a good morning back.

Gorgeous property, comfortable bed, close to public transportation.

Stayed in May 2024

We've decided not to have breakfast here anymore as the menu is quite limited for the price.

We are regulars and have stayed in different rooms on each occasion. Each room is very individual and quirky and to a high spec, we love them. The spa seems like a hidden gem as we've been lucky to have the space to ourselves so felt like a real retreat - the same with the gym. It was just us didn't feel cramped as it's a small, windowless space. Hello to Sara, who remembered us from before and is always very friendly. Also, the hotel always smells AMAZING because they have their own branded perfumes.

Stayed in May 2024

Great location for what we needed ( with great train link to see abba voyage), nice size room and good facilities and great staff!

Stayed in May 2024

Hotel advertised a spa. Nope. A small steam room and a small sauna. Nothing else. Went to have a steam Sunday morning and nothing switched on. The staff member said she would put them on but it was already 9am so too late. I asked for a bottle of presseco to be in room when we arrived as it was hubby's birthday, but it wasn't there so had to go and ask at reception for it. Not the surprise I was hoping for. Reception also asked for photo ID. Why?? and took £100 out of my account for 'extras '. Again why??. Not happy about that. Bar was only open for 3 hours. Why??

Room nice, breakfast good, staff nice, lovely toiletries in room. Easy to get to 02 for gig we were going to. Close to DLR and bus stops so easy to get around. Lots of places to get food.

Stayed in May 2024