Pepper House Pepper Street, Chester, CH1 1DW, United Kingdom
#10 of 33 hotels in Chester
Guests' ChoiceBased on 4682 hotel reviews
8.6Cleanliness
9.0
Comfort
9.1
Location
9.6
Facilities
8.7
Staff
9.3
Value for money
8.5
Free WiFi
8.9
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End of dialog contentReviewed: 6 April 2024
Steve
United KingdomGood
Stayed in March 2024
Reviewed: 6 April 2024
Wayne
United KingdomNothing.
Great hotel. Friendly staff and clean room.
Stayed in April 2024
Reviewed: 5 April 2024
Ellie
United KingdomStaff were a bit fed up by the looks of things but overall friendly
Decor
Stayed in March 2024
Reviewed: 5 April 2024
Carole
United KingdomBreakfast was lukewarm as usual with a buffet
Lovely room.
Stayed in April 2024
Reviewed: 5 April 2024
Kevin
United KingdomNothing
Everyone about our stay was first class, my wife uses a wheelchair and everything was great for wheelchair users. The breakfast was very nice and plentiful.
Stayed in April 2024
Reviewed: 4 April 2024
Tricia
United KingdomNothing
Atmosphere. Clean. Friendly good location
Stayed in April 2024
Reviewed: 4 April 2024
Patricia
United KingdomA shower cap would have been useful as I forgot mine.
Great location in the city centre so you can walk everywhere. Very comfortable beds and bedding and the room was clean. We have stayed a number of times and the staff are always friendly and helpful.
Stayed in April 2024
Reviewed: 4 April 2024
Sioned
United KingdomRoom temperature was too hot during the night
Location
Stayed in March 2024
Reviewed: 3 April 2024
Frank
United KingdomNothing, but from the outside it looks like a 70s concrete block, but don’t let that out you off, the hotel is excellent.
Comfortable, well equipped rooms. The bed was so comfortable and the sound proofing made it feel cosier. We were upgraded to a better room, very nice. Location is excellent close to two car parks, in the city centre close to bars and restaurants. The historic parts of the city were also very close.
Stayed in April 2024
Reviewed: 3 April 2024
Jemima
United KingdomTop tier. Excellent location! Lovely staff, super hotel. Especially thanks to Joules for making it extra special for my mum’s bday!
Stayed in April 2024
Reviewed: 3 April 2024
Trish
United KingdomGreat location. Lovely staff.
Stayed in April 2024
Reviewed: 3 April 2024
Michele
United KingdomGood location
Stayed in March 2024
Reviewed: 3 April 2024
Alice
United Kingdomour room didn’t have a proper window was quite stuffy & bed was very uncomfortable but everything else was great.
perfect location & staff were so helpful lovely rooms.
Stayed in March 2024
Reviewed: 2 April 2024
Paula
United KingdomNothing…
Lovely property, smelt fresh and clean
Stayed in April 2024
Reviewed: 2 April 2024
Mary
United KingdomVery pleased with everything.
Returned to this hotel after staying there last year. The location is excellent with a car park very close by. Staff are very helpful, efficient and friendly. Room was very clean, comfy and a good size. Will return to this hotel for any future visits to Chester.
Stayed in March 2024
Reviewed: 2 April 2024
Nathan
United KingdomExcellent value for money
Stayed in April 2024
Reviewed: 2 April 2024
Claire
United KingdomGreat location and lovely big room
Stayed in April 2024
Reviewed: 1 April 2024
Soren
DenmarkA deposit was charged on top of the fill price of the room. Not cool at all. Staff didnt seem to know bout it
Perfect locyion
Stayed in March 2024
Reviewed: 1 April 2024
Jenny
United KingdomHad to ask for a towel but was sorted immediately reception were fantastic
Lovely clean comfy hotel. Breakfast was delicious
Stayed in March 2024
Reviewed: 1 April 2024
Ben
United KingdomNo bath
A bath please next time
Stayed in March 2024
Reviewed: 31 March 2024
Stephanie
United KingdomWindow did not open in bedroom. Better value if breakfast was included in the price.
Very clean and friendly staff. Comfortable rooms.
Stayed in March 2024
Reviewed: 31 March 2024
Paul
United KingdomWe asked for a quiet room, and had to call down to reception. The manager, Gemma dealt with our complaint swiftly, politely and professionallywith a resolution, which we were very happy with.
It was very central. The rooms were a decent soze, with very vomgirtable beds.
Stayed in March 2024
Reviewed: 31 March 2024
Gareth
United KingdomGreat location,easy parking,friendly and approachable staff. Comfy bed,Good breakfast.
Stayed in March 2024
Reviewed: 31 March 2024
Michele
United KingdomClean
central
Stayed in March 2024
Reviewed: 30 March 2024
Roberta
AustraliaIt's only a small thing but some of the staff at breakfast could have cleared our plates from our table rather than chatting and correcting menus and chairs around the restaurant
Everything. The staff especially were very professional and accommodating.
Stayed in March 2024
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