Was dissapointed with breakfast. The tea was not great and the scrambled eggs were awful.

Stayed in May 2024

It was a bit out of the way. A 30 minute walk from the city centre

Friendly staff, clean and comfortable beds

Stayed in June 2024

Dirty and dated No safe in hotel room Bathroom had stains on walls Moved bed never seen a hoover

Excellent location Parking Excellent Staff friendly

Stayed in April 2024

Location.

Lovely friendly staff really made the holiday.

Stayed in June 2024

Bar closed at 11pm...

Great location for music gigs at The Glasshouse, food good too. Staff very helpful I left my watch in hotel room, they found it kept it for me until I picked it up.

Stayed in May 2024

Hotel was perfect but lack of suitable parking

Stayed in May 2024

Nothing really that I disliked. Everything was good. Just one request - might be worth keeping a luggage rack in each room for luggage bags - so guests can easily pack/unpack from their bags

Staff were super friendly and very helpful - whoever was there on all four days from 24th to 27th May - all were very good and professional. The facilities were also brilliant. The waitress in restaurant was also very friendly.

Stayed in May 2024

Loud noise in bathroom so couldn’t sleep

Location and staff

Stayed in May 2024

Breakfast was poorly organised and dirty. Really unhygienic to set ketchup out in a communal bowl with everyone breathing over it and using the same spoon. Out bottles on the tables! Fried eggs took ages to appear whilst other food went cold. Some problems with cleanliness of room-hairs from previous users still in bath.

Excellent bed, nice room, nicely kept hotel

Stayed in May 2024

Nothing

Really surprised how fresh and modern the hotel was when entering. Staff friendly. Good bar and really good breakfast. Had a room overlooking the Quayside and it was great ! Bed comfortable and room clean with toiletries.

Stayed in May 2024

The air conditioning was poor and I couldn’t get the room cool enough

Best shower pressure from all my business travel

Stayed in May 2024

A few times doors slamming in the hallway which was really loud but nothing could be done about that. Maybe a couple things need attention in the bathroom- but purely cosmetic, a bit of paint maybe and some grout is off colour but nothing to grumble about for the price I paid.

Firstly you walked in and it just smelled amazing! Instantly felt relaxed! Location was great- close to the millennium bridge and into town. Staff were lovely- friendly with a smile, asked for some more milk for tea and asked if I needed anything else. Also has a luggage store which was handy. Rooms were clean and tidy plenty of pillows and towels which was a massive plus for us. We were very lucky to have a room overlooking the river and I don’t know why but their hand wash smells lush! Also as a CPAP user- there was a plug next to the bed- big plus for me- seems a lot of hotels are doing away with plugs next to the bed and opting for usb charging points. (This one didn’t have usb points but not an issue ) easy check in and check out

Stayed in May 2024

The bathroom clenliness wasn't great, and they really need to sort parking.

Location is great, just a short walk from the city centre.

Stayed in May 2024

The floor was a bit damp near the window. There was no room left in the car park, so had to park elsewhere which costed a lot more than leonardo.

Location. Layout of hotel.

Stayed in May 2024

the room isn't hoovered to the edges and hall carpet is looking tired

Stayed in May 2024

Breakfast was a bit chaotic. Not enough staff & constantly running out of food, cutlery, plates, etc. Car park is small but there's a public car park less than a 5 minute walk away & was cheaper

Rooms were spacious & clean, though a wee bit tired. Bed was really comfy & had a great sleep.

Stayed in May 2024

Had to pay extra for Parking.

Very comfortable and clean room with views over the Riverside. Good location.

Stayed in April 2024

Just a Metro away from the stadium of light

Stayed in May 2024

Noise of doors at night very loud.

Staff was helpful room lovely bed very comfortable.

Stayed in May 2024

Car park was full and the alternative was up a fairly big hill quite a distance away.

Clean and quiet room. Staff friendly and helpful. Breakfast was one of the nicest I've had, great selection.

Stayed in May 2024

The dinner was poor value

The room was very nice

Stayed in May 2024

Parking was awful expensive due to no spaces left ….

Comfy. Clean,

Stayed in May 2024

Breakfast- no marmalade and apricot jam was the worst I’ve ever tasted, had to buy my own jar and take in, the larger berries in the berry compote were still frozen solid, no mushrooms on 2nd day, ran out of orange juice on 3rd day, going in for breakfast on first day we got the last table and people behind us were left asking if there were any more tables.

Bedroom- great shower

Stayed in May 2024

The light (and noise) from the hallway floods into the room due to quite a large gap between bottom of the door and carpet. Even with curtains drawn and all lights out, it was still a quite well-lit room because of this.

I was meeting friends in the afternoon so couldn't check in but the online check-in feature was very useful. Keys were waiting for me on arrival (even though it was quite late - 11.30pm). The night satff were friendly and helpful.

Stayed in April 2024