St. Nicholas Place, Pier Head, Liverpool, L3 1QW, United Kingdom
#28 of 105 hotels in Liverpool
Guests' ChoiceBased on 4959 hotel reviews
8.5Cleanliness
8.9
Comfort
8.9
Location
9.4
Facilities
8.7
Staff
9.2
Value for money
7.9
Free WiFi
8.6
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End of dialog contentReviewed: 29 May 2024
Kay
United KingdomLovely hotel and great staff especially the guy on reception who was very helpful . Lovely meal in the restaurant too . Will definitely stay again .
Stayed in May 2024
Reviewed: 29 May 2024
Nina
United KingdomEvery hot in room Air con not working
Stayed in May 2024
Reviewed: 28 May 2024
Tom
United KingdomDidn’t like separate charge for parking! Should be included!
Beds v comfy and breakfast really good !
Stayed in May 2024
Reviewed: 28 May 2024
Daniel
United Kingdomi found the pillows a little uncomfortable, too soft and too small. The bedroom was far too warm at night. However, the morning after found the air conditioning had a separate ON switch that I didn't notice during the night. When turned on the AC did cool the room nicely. Bar prices a bit step, over £7 for a pint!
great location, very friendly and competent staff, new look and feel to the bedrooms. Enjoyed the range and quality of food for breakfast and dinner. The pool was a good size and a pleasant temperature. My twp daughters aged 9 and 12 really enjoyed their stay.
Stayed in May 2024
Reviewed: 28 May 2024
Mark
United KingdomTrying to get from the lifts to reception with suitcase when a corporate event was taking place.
The staff in every part of the hotel were extremely friendly and welcoming.
Stayed in April 2024
Reviewed: 27 May 2024
Katerina
United KingdomAmazing hotel, so clean and all the staff was so welcoming honestly amazing
Stayed in May 2024
Reviewed: 26 May 2024
Tony
United KingdomThere was an annoying droning from the plant room above our room.
Excellent service in all departments. Breakfast was great. Nice to have an on site carpark
Stayed in May 2024
Reviewed: 26 May 2024
Lucy
United KingdomExtremely slow room service, the phone in the room didn't work. Rust in the bathroom on the handrail, tiles and the coating was flaking off the bath. The shower was broken and the water leaked prior to reaching the shower head so the amount of water to shower under was very little. For the price I would expect these issues to have been resolved long ago but the bathroom has clearly been like this for some time. Breakfast was nothing special, the fruit was acidic and clearly passed its best.
Great location and friendly, polite staff
Stayed in May 2024
Reviewed: 26 May 2024
Mark
United KingdomOur rooms were on the main road side of the building, which was quite noisy - seemed to be a lot of sirens and vehicle horns through the night
I picked the hotel due to it's great location close to both the waterfront venues and the Liverpool One area
Stayed in May 2024
Reviewed: 25 May 2024
James
United KingdomNothing
Excellent location for what we were doing, very comfortable and breakfast was amazing
Stayed in May 2024
Reviewed: 25 May 2024
Linda
United KingdomFood was not up to standard
Clean and comfortable
Stayed in April 2024
Reviewed: 24 May 2024
Julie
United KingdomThe weather 🤣
The location was excellent. The hotel was one of the cleanest we've stayed in. Breakfast was lovely and based on prices we've paid elsewhere, parking prices were okay. All staff were smart and very accommodating. Special mention to the man at the front of the hotel when we arrived on Monday. Lovely friendly man who made us feel welcome.
Stayed in May 2024
Reviewed: 24 May 2024
Robert
United KingdomAll was good
Efficient friendly staff.
Stayed in May 2024
Reviewed: 24 May 2024
Syed
United KingdomGood one
Stayed in May 2024
Reviewed: 23 May 2024
Katherine
United KingdomNothing we didn't like about the hotel
Staff were excellent
Stayed in April 2024
Reviewed: 18 May 2024
Brent
United KingdomGreat breakfast and staff very helpful and friendly. The pool is quite crowded so suggest asking staff for a quiet time if you don’t want to be surrounded by kids having fun.
Stayed in April 2024
Reviewed: 17 May 2024
Colin
United KingdomNothing really to dislike.
Excellent location, right next to the Liver building and a fantastic base for exploring the city. Also parking was very useful and all in all a reasonable price.
Stayed in May 2024
Reviewed: 16 May 2024
Suzanne
United KingdomFriendly staff Clean rooms and hotel reception
Stayed in May 2024
Reviewed: 15 May 2024
Suzanne
United StatesBed was a little soft. Room very warm.
Great location 5 minute walk from Royal Albert merseyside restaurants and 10 min walk from shopping center and town center, in quieter area with two bars/restarants by the water. Club Room provided happy hour 5-7, food ok but not great.
Stayed in May 2024
Reviewed: 13 May 2024
Veronica
United KingdomLiked everything......
Just superb, great location, exceptionally clean, All staff absolutely amazing,restaurant superb,great ambience.........zenha super efficient in the restaurant, Marie exceptionally service,very attentive, staff are a credit to the hotel, all were amazing.....
Stayed in May 2024
Reviewed: 13 May 2024
Szymon
United KingdomN/A
Top-level service, hotel is clean, good breakfast.
Stayed in May 2024
Reviewed: 12 May 2024
Caroline
United Kingdomroom was comfy but a little dated couldn't work out how to make the room cooler windows didn't open for air felt a bit stuffy couldn't get room service as was late (8pm) when arrived
staff exceeded expectations on many levels - super friendly, super accommodating location perfect for passport office and Albert docks very comfortable beds had to join a work meeting so they found me a quiet room so as not to disturb kids while they slept with husband in our room.
Stayed in March 2024
Reviewed: 11 May 2024
Martin
United KingdomExcellent breakfast
Stayed in May 2024
Reviewed: 10 May 2024
Vikki
United KingdomParking is expensive and should be free for guests, not just substituted.
Convenient and beautiful location. Lovely staff. Great breakfast. Nice and clean.
Stayed in May 2024
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