Spa should be included in price for lake view rooms or atleast lowered. As well as small discounts in restaurants

Facilities were great and hotel was lovely all staff very friendly

Stayed in May 2024

Nothing

Fabulous place, room was lovely and surrounding just stunning, the spa was lovely really enjoy it

Stayed in May 2024

One small complaint, we had a standard twin room, which was quite small, there were so many cushions on each bed (4 or 5),that when removed and placed on the floor there was very little room to walk, they look nice but a little bit to much.

Stayed at this hotel quite a few times over the years, and this stay was the best yet, staff brilliant, and a lovely refurbishment, it's such a relaxing hotel. And there's a special area where dogs are aloud,as not everyone wants dogs around them .

Stayed in May 2024

Umbrellas should be available to get from the hotel to the spa when it rains !

Bar area was very nice. All staff were lovely.

Stayed in May 2024

£265 for a room with a view of a flat roof. No air con, absolutely scorching.

Brilliant location, public areas were clean and well kept, food was amazing

Stayed in May 2024

Staff a little hit & miss. Some excellent, some average, odd one or two poor.

The location is amazing. Lower refurbished floors look fantastic.

Stayed in May 2024

We paid extra for a seating area in our room, which ended up being a singular chair, but of a rip off considering two people staying in the room

Breakfast was nice but a bit short on items not very filling for a full Cumbrian breakfast

Stayed in April 2024

Asian restaurant. Staff not attentive and helpful regarding menu choices. Cold in restaurant.

Excellent facilities both in the hotel and Spa.

Stayed in April 2024

Perhaps the extra cost for the leisure facilities. Having to challenge the evening meal bill.

Beautiful hotel, very welcoming.

Stayed in April 2024

pricing, size of the room

good location

Stayed in April 2024

Nothing.

Just been renovated apparently and is beautiful, modern and stylish!

Stayed in April 2024

My room was not what I expected for the price

Breakfast was plentiful and service attentive

Stayed in April 2024

Breakfast was cold . I got the eggs royal and wasn’t the best or presentation .

The whole experience was lovely start to finish . The surroundings of the hotel are just beautiful. Has a lively , friendly feeling .

Stayed in April 2024

The view from our room, for the price we paid we were overlooking the roof which was disappointing especially when I upgraded a few weeks before our stay and all we got was a bigger bed.

The view was lovely when sat near a window in the restaurant, bar or outside. The spa was lovely just not many beds/chairs out side. The cleanliness of the hotel was exceptional.

Stayed in April 2024

You are expected to book your spa time, breakfast and dinner before you arrive. That is not what I expect or what I am used to from a quality hotel. The dinner options were expensive and a minimum of 2 courses at the brasserie. The lift was very small. The dog friendly conservatory was not available due to weddings. Our lake view room was small for the price.

The location was fabulous, the whole hotel was smart and comfortable and the food was good. The ability to book decent rooms with a dog and being able to breakfast and dine with our dog was great.

Stayed in March 2024

Hotel was excellent, staff were pleasant , spa was very good , we were there for a wedding which overall was good but could have been better food was mediocre at best

Stayed in March 2024

Nothing

Amazing views from both the spa and hotel . We had a beautiful well decorated room with balcony overlooking the lake and mountains. The photos don’t do it justice !

Stayed in March 2024

I really like the spa facilities that’s was nice I didn’t like the pan Asian restaurant there was to many staff asking you every minute if we need anything and the food was poor I had a tasteless ramen pork I tell the waiter is was bad and need salt and pepper the pudding was was the hottest part of the meal which was ice cream

Stayed in March 2024

Other than delay at breakfast everything was great

Breakfast was not as good as food in restaurant, very busy,waited long time. Staff very good and apologetic

Stayed in March 2024

The spa access only 2 hours isn’t long enough, also the rooms were very hot with no air con

Very nice modern and the spa was amazing

Stayed in March 2024

Tea/coffee was lukewarm by the time it came to the table

Mizu restaurant Spa

Stayed in March 2024

View from room considering it was a superior room.

Spa, location,

Stayed in March 2024

we took dog wouldnt take dog next time so we can visit bar and restaurant

lovely location and hotel

Stayed in March 2024

We were not told that the main hotel was under renovation so no access to the Lakeside View restaurant. Apparently due to open mid March 2024.

Stunning location and Spa.. beautiful views and walks and the food in Miso was fabulous and the suite we booked was huge … one of the nicest rooms I’ve stayed in!

Stayed in February 2024