Newgate Street, Newcastle upon Tyne, NE1 5RE, United Kingdom
#6 of 58 hotels in Newcastle upon Tyne
Guests' ChoiceBased on 10547 hotel reviews
8.8Cleanliness
9.1
Comfort
9.2
Location
9.5
Facilities
8.9
Staff
9.1
Value for money
8.8
Free WiFi
8.7
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End of dialog contentReviewed: 12 May 2024
Karen
United KingdomHung up towels so they could be reused only to find they had been replaced with fresh ones. Lighting wasn't good for putting on make up, Needed one of those magnifying mirrors in the bathroom.
Room was comfortable. I liked the eco friendly touches like the recycleable cartons of water. Bar staff were lovely.
Stayed in May 2024
Reviewed: 11 May 2024
Pauline
United KingdomSome noise from nearby rooms.
Location
Stayed in May 2024
Reviewed: 10 May 2024
Elizabeth
United KingdomNo disappointments
Efficient friendly staff, comfortable clean room, lovely outdoor courtyard and great breakfast!
Stayed in May 2024
Reviewed: 10 May 2024
Lisa
United KingdomNothing
The butler robot was brilliant for room service. We loved the ability to stay here without needing to deal with people as we don’t like this.
Stayed in May 2024
Reviewed: 10 May 2024
Jim
United KingdomSome parts of the room could have been in better condition. Some handles for dressers were loose, some light switches were not screwed in fully as well. Cleanliness could have been better around the shower in the bathroom as spotted some marks. Price was much higher than expected but was a Friday night so surge pricing may have been used.
Decent hotel in a good location, room was much bigger than expected which was nice, amenities were nice very plentiful which was good, breakfast was rather tasty as well with a wide ranging selection.
Stayed in February 2024
Reviewed: 10 May 2024
Jan
United KingdomLovely room Nothing was a problem room spotless all staff excellent
Stayed in May 2024
Reviewed: 9 May 2024
Jacqueline
United KingdomNothing
Great location and lovely clean reception area. Good size room.
Stayed in May 2024
Reviewed: 8 May 2024
Gem
United KingdomNot a huge issue, but the TV didn't have some of the regular Freeview channels.
Staff were very friendly, self-check in was a great option. Breakfast was delicious with a really good choice.
Stayed in May 2024
Reviewed: 8 May 2024
Patricia
United KingdomNothing… To me you have got it perfect
Location Very quiet Impeccably clean and modern Fabulous breakfast with amazing friendly staff
Stayed in May 2024
Reviewed: 7 May 2024
Sarah
United KingdomNothing all good (just personally didn’t live the road/area it was on as a bit run down etc.) But on a plus it was close to all you needed in city 💫
Modern, clean, cosy & lovely helpful staff 😊
Stayed in May 2024
Reviewed: 7 May 2024
Diane
United KingdomThe only issue we had was, breakfast… great choice but at 9.30 could put together a full cooked breakfast hot!!! 2/3 things were missing, waited for it to be refilled, but other items were cold.. we weren’t the only ones, 4/5 people waiting for food to be restocked then gave up.
Great location, very comfortable and friendly staff
Stayed in May 2024
Reviewed: 7 May 2024
Franklin
United KingdomNil
Good location in the heart of the city
Stayed in May 2024
Reviewed: 6 May 2024
Ali
United KingdomLiked everything
Love this hotel. 3rd stay there in the last 6 weeks. Central, comfy,great staff,clean,good food.
Stayed in May 2024
Reviewed: 6 May 2024
Wendy
United KingdomN/A
Contemporary, spotless, friendly staff, great location, stylish room/bathroom, great food. Outdoor courtyard fab
Stayed in May 2024
Reviewed: 6 May 2024
Sarah
United KingdomAlways spotless amazing staff at the front desk staff go above and beyond at this hotel
Stayed in May 2024
Reviewed: 6 May 2024
John
Isle of ManRestaurant food was poor had fish and chips, fish and chips soggy not freshly battered frozen ,one teaspoon of mushy peas. No quality- No presentation- No flavor- Small portions, not value for money. Shame as breakfast was Wonderful, plenty of choice and quality items both hot and cold.
Lovely room plenty of space, comfortable bed, clean linen. Nice shower room/bathroom. Excellent facilities in room.
Stayed in May 2024
Reviewed: 6 May 2024
Deborah
United KingdomClean, friendly and in an ideal place for all amenities
Stayed in April 2024
Reviewed: 4 May 2024
Caitlin
United KingdomThere wasn’t a single fault at all the hotel was stunning great location and everything
Staff were amazing they very helpful and lovely everything was straight forward to check in rooms where beautiful best hotel in Newcastle and they will help you where ever they can absolutely great service I’ll never stop anywhere else
Stayed in May 2024
Reviewed: 4 May 2024
Catherine
United KingdomCould not find fault at all
We were given a room at back of hotel which was nice and quiet
Stayed in April 2024
Reviewed: 4 May 2024
Candiotti
United KingdomThe breakfast, the staff nice and kind , Mr. Scotty made a delicious breakfast for my 6 year old .
Stayed in May 2024
Reviewed: 3 May 2024
Liv
United KingdomThe closest car park is a bit of a walk away so not very convenient if you have alot of bags
smooth and easy check in, room was very clean and staff where very friendly and location was perfect right in he center of the city, will return again and would highly recomend
Stayed in February 2024
Reviewed: 2 May 2024
Graeme
United KingdomGreat location, online check-in and out. Top breakfast. Robot butlers!!!
Stayed in April 2024
Reviewed: 2 May 2024
Paula
United KingdomThe shower wasn't good.
It's clean, comfortable, very well located, staff is friendly, breakfast is good.
Stayed in April 2024
Reviewed: 2 May 2024
Ian
CanadaCity centre Easy walk to stadium
Stayed in April 2024
Reviewed: 2 May 2024
Angelo
United KingdomSlightly busy road but expected as soon as central
Clean, modern, central
Stayed in April 2024
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