Quayside, Newcastle upon Tyne, NE1 3DX, United Kingdom
#13 of 58 hotels in Newcastle upon Tyne
Guests' ChoiceBased on 4698 hotel reviews
8.5Cleanliness
8.9
Comfort
9.0
Location
9.5
Facilities
8.6
Staff
9.2
Value for money
8.1
Free WiFi
8.9
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End of dialog contentReviewed: 19 May 2024
Danny
United KingdomThe rooms were exceptional. From the comfort to the location it was all outstanding. The staff were very warm and friendly. Definitely be back again in the nearest of futures.
Stayed in May 2024
Reviewed: 18 May 2024
Alison
United KingdomNothing
Great view from the room. Ideal location.
Stayed in May 2024
Reviewed: 17 May 2024
Nick
United KingdomWe were moved to a suite which was superbly well appointed and comfortable. The staff on the desk were extremely helpful.
Stayed in May 2024
Reviewed: 17 May 2024
Christine
United StatesPoor lighting in room. Would have liked a fridge
Location!
Stayed in May 2024
Reviewed: 15 May 2024
Christine
United KingdomNothing really. All good.
Comfortable room with great bridge view. Good bar and great staff. Nice meal in restaurant.
Stayed in March 2024
Reviewed: 15 May 2024
Y
United KingdomLights in reception area a bit dim
The evening dinner was beautiful. All the dtaff were beyond friendly and helpful. Fab loction overlooking river
Stayed in May 2024
Reviewed: 14 May 2024
Carolyn
United KingdomWe were told the hotel was dog friendly and that we could eat in the bar area with the dog, when we arrived we were told we would have to eat near the reception area in a lobby area, therefore we had a meal away from the hotel
Stayed in May 2024
Reviewed: 13 May 2024
Michelle
United KingdomPreferred Ringtons tea and coffee in the room
Location is fantastic and staff are organised and very friendly Like you have a choice to opt out of room cleaning and to encourage more environmental friendly a free drink in the bar is offered Room is also very spacious
Stayed in May 2024
Reviewed: 13 May 2024
Ampm4u
United KingdomEasy booking of room and meals. Excellent meals and great staff. All staff very helpful with any questions.
Stayed in May 2024
Reviewed: 13 May 2024
Peter
United KingdomEverything
Everything was spot on
Stayed in May 2024
Reviewed: 13 May 2024
Caroline
United KingdomNothing everything was to a high standard
Very friendly staff. Everything we wanted for a short stay
Stayed in May 2024
Reviewed: 13 May 2024
Terence
United Kingdomthe bathroom ! the sink is too high
location for pubs on the quayside but it is a drive to the city centre or a long walk uphill !! The staff are all very friendly
Stayed in May 2024
Reviewed: 12 May 2024
Van
United Kingdomlocation although quite a walk from station
Stayed in May 2024
Reviewed: 10 May 2024
Sharon
United KingdomNeeds updating, decor abit scruffy in reception area and in the rooms
Location
Stayed in May 2024
Reviewed: 9 May 2024
Kenneth
United KingdomIt was a bit of a walk into the city proper but this was easily countered with taxis or having a drink along the Quayside
The room was outstanding, the staff were very friendly and courteous, I didn't realise until arrival that the room included parking so that was a huge bonuse
Stayed in May 2024
Reviewed: 8 May 2024
Ann
United KingdomWe had not recently stayed in a Malmaison Hotel, perhaps since 2020. We were both looking forward to the breakfast we had previously experienced in Malmaison hotels but were really disappointed to learn that coffee and tea, as well as toast were now self service meaning that rather than sitting and enjoying our breakfast we spent much of it waiting or making our toast and drinks. A bit of a disappointment! Tirso again was a star when we discussed this with him.
We had an excellent room and reception staff were really helpful when I arrived early due to a change in plans. I was very grateful to them for allowing me to check in a bit early. We also had an excellent dinner in the restaurant. Staff at breakfast were very welcoming and Tirso took very good care of us, going that extra mile to make sure we had all we needed.
Stayed in May 2024
Reviewed: 8 May 2024
Anthony
United KingdomMaybe a revised breakfast so you get beans haha
An all round great stay, great location nice food, and generally a really nice hotel.
Stayed in May 2024
Reviewed: 7 May 2024
Jordan
United KingdomAlways of a hight standard and Room are fantastic
Stayed in May 2024
Reviewed: 6 May 2024
Shannon
United KingdomThere was left over socks from the previous people under the bed
Staff were really friendly, rooms lovely and clean
Stayed in May 2024
Reviewed: 6 May 2024
Rhian
United KingdomNo complaints!
Great location. Spacious clean room. Helpful facilities for our baby (travel cot, changing mat & nappy bin). Really quiet & dark at night. Lovely breakfast. Really friendly & helpful staff
Stayed in May 2024
Reviewed: 6 May 2024
Lauren
United KingdomGreat location, good views onto the river and the bridge. Nice and modern and the new menu was lovely.
Stayed in May 2024
Reviewed: 6 May 2024
Katrina
United KingdomA bit of a walk to get to the shops.
Lovely hotel on the Quayside, a little bit out of the way for shopping but great location for bars and food. Our room was really big and had fab tea and coffee making facilities.
Stayed in May 2024
Reviewed: 5 May 2024
Tomasz
United KingdomNot much. It was great!
Got one of the suites. It was huge. Huge bathroom with shower and bathtub. Very comfy room
Stayed in April 2024
Reviewed: 4 May 2024
Giles
United KingdomToo dark
Wonderful building in outstanding location
Stayed in May 2024
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