The roof top bar is closed Mon/Tue, reception desk didn't tell us this when we asked for info about it, we were just told we needed to book a table. We couldn't visit on the Bank holiday Monday like we'd planned. Disappointing as this is your main photo and selling point. Wouldn't stay here again.

Didn't have breakfast, £24 each too expensive. Found great breakfast half the price at private cafe. Room/bathroom good size.

Stayed in May 2024

Some lighting in the bathroom area very dark and radiator to dry towel was not working. For the price of room I would expect a high Standard. Not much info from staff on parking as it was our first time using the car park. Overall it was good.

Second time staying here. Love the location and ease of getting to and from. Rooms are spacious and very clean.

Stayed in May 2024

Lack of honesty to issues we had apart from Paige Walker who attended to our issues and made the experience so much better when she was involved, all other managers lied to us

Very nice breakfast, bar was good with drinks,

Stayed in May 2024

Key cards are a faff. There were 3 adults and 2 keys it was a problem solving exercise every time one of us left the room. Pull out bed was very uncomfortable. They didn’t have enough space for breakfast, we ended up in the bar with a low table, made eating breakfast difficult

Good location. Plenty of space in room

Stayed in May 2024

Very low lighting in the room that couldn’t be changed

Nice room, great location and good price

Stayed in May 2024

All was great …. Only issue was service in roof top bar sat at bar and was ignored as all seemed to busy but even eye contact something?? … a great cocktail Server did help me but love to sit at a bar and have a cocktail. Breakfast was a mess clearly restaurant and staff overwhelmed. Apart from this was great …

Stayed in May 2024

no on-site parking

everything lovely big room very modern 😍

Stayed in April 2024

Lack of parking

Great location and comfy stylish rooms

Stayed in May 2024

No door on shower.

Very clean and good location. Bar staff and reception staff were very helpful and attentive to customer care.

Stayed in May 2024

The only thing that could have been better was the lightening in the room. It was very dark / lights were very dull and it made getting ready exceptionally hard. The setup was fine for a couple, but if you were travelling with a friend, you’ve no privacy in the shower!

The hotel is lovely. Very modern and great bar / restaurant. The room was comfortable and clean. Staff were lovely.

Stayed in May 2024

Nothing to dislike

Location,Layout

Stayed in May 2024

Room was small even though it was a club room Air conditioning was not effective and kept switching off making the room extremely hot at night We were not informed that the room would be made up between 11am - 4pm so kept chasing for our room ro be made up Impossible to get a reservation at the spa with staff not available on the spa reception and no response from appointment email requests

Amazing location, great staff and beautifully appointed. Fabulous breakfast Sora rooftop was great with fantastic food and cocktails Lovely facilities in the room The best shower!

Stayed in May 2024

Disappointed that the roof top bar, which was a "selling point" for the hotel, was closed on the two evenings of our stay!

Well located for the train station and for getting in to the Centre of York for cafes, shops, restaurants etc. The complimentary drinks voucher as a "thank-you" for not requiring housekeeping during our stay.

Stayed in May 2024

Uncomfortable lumpy bed room 112

Location, dog friendly

Stayed in May 2024

Not enough staff at roof top bar. Staff were very busy so not their fault but after 15 mins and no drink order taken or blankets brought for the cold, we left.

Comfy beds, quiet rooms, great shower, city and minster view

Stayed in May 2024

The air con on the room would not go low I had an unpleasant warm night perhaps a spare sheet in case people don't want a thick quilt on all night.

Breakfast was great plenty of choice and the cooked breakfast was delicious

Stayed in May 2024

No water in the room, had to request it. Sink in bathroom not clean

Location great for the train station. Left luggage as couldn’t check in early

Stayed in May 2024

Rooms on one side of the hotel slightly noisier despite the double glazing. This wouldn't be a problem for you unless you are a very light sleeper.

Great breakfast. Lovely hotel overall, with beautiful bar on the 7th floor and in a perfect location.

Stayed in April 2024

Lack of on site parking.

Location and room.

Stayed in May 2024

I didn’t notice that the roof top bar/restaurant is closed on mon/tues so that was disappointing for my stay as I only got to go up there quickly on the Weds afternoon before I left. The hotel was very warm on the nights I stayed, air con in the rooms but not sure what was going on across the main building. I think for the price, breakfast should be included.

Location - perfect! City wall just literally outside the hotel. Nice enough away from the hustle and bustle of main central area yet just a 10 min walk to most things! General aesthetics of the hotel were great and met expectations shown on the site. Really liked the touch of a “drinks voucher” if you opt out of room cleaning for an eco friendly approach. Fridge in the room. Staff super attentive and approachable. Local amenities really close by (local supermarkets)

Stayed in May 2024

A extra pillow but I’m just being picky

Location excellent staff friendly and helpful

Stayed in May 2024

The design of the bathroom. The lack of a mirror at a suitable height over the wash hand basin, the lights on a motion sensor going off too quickly to allow time to operate the safe. It was a pity the roof top bar is closed on Monday and Tuesday.

The location

Stayed in May 2024

Modern, very central

Stayed in May 2024

Mattresses are weird, although comfy every movement on any side causes the mattress to wobble thus disruption the partner's sleep on the other end.

Stayed in March 2024