I had paid extra to be in the main building as we had stayed the previous year in the treetops part. On arrival, when I complained, I was told no main house rooms available even though booked one. I had paid an extra thirty pounds for the main rooms but was told if I wanted my thirty pounds back, I have to go through booking.com. As I only stay one per year and was looking forward to staying in the main house, this did put a downer on my trip which was a shame as if I had the room I requested I would have given excellent to the whole trip. I still haven't recieved my £30. Overall I would stay again as once per year I enjoy the experience with no other hotel like it.

I liked the quirkiness of the main building. Quality of furnishings. Quality of food was excellent as was the service.

Stayed in May 2024

Lighting. The whole place was dark and poorly lit. Even the room was dark. Dinner. Set menu, but those limited choices mean you are probably having the same dinner two days in a row. It was included, but still. Location. The reason you're having the same dinner two days in a row is that there isn't any other options, unless you drive.

Quirky and unique, this would be a nice weekend getaway for a couple. But the quirkiness fades and your left with indifferent service and poor lighting.

Stayed in May 2024

My husband complained about not having a shower and the dim lighting and I have to admit, the edges of some of the internal steps could do with a white line on the edges (esp in the dining room). There were some very good staff, notably the manager, who was a delight and the chef seemed very personable. A couple of others seemed a bit offhand. The lady on reception was very helpful. On balance, it was an excellent experience.

This is a special experience, every item and detail has been considered and it all melds into a whole that is visually stimulating and comfortable at the same time. There were some decisions that were obviously personal, like the subdued lighting and baths instead of showers, but these became talking points. The Virginia creeper was magnificent; it does block out some light and must be a nightmare to maintain but I would think about coming back in autumn just to see it. My brother in law has just recovered from a heart attack and although we were the slowest people on the Castle Combe track day down the road (not pushing the car or the heart!), he really enjoyed the stay and we spent hours remembering who all the people were in David Bailey's photos and leafing through the copious books. Enjoyed the food; the breakfasts that were included were all excellent and there was enough variety in the evening set menu to keep the 4 of us going for 2 nights. We inevitably strayed into the extra cost items, but it didn't seem too expensive considering the environment.

Stayed in May 2024

Tea/coffee making facilities in the room.

Stayed in May 2024

The garden needs tidying up. It has a great view but. Nowhere to sit outside to enjoy the view. The trees are over grown and need pruning

Great location. Food was really good. Staff were on thee whole helpful.

Stayed in May 2024

restaurant staff was really poor and unfriendly

Actually we were dealing with some troubles with canceling accommodation as booking confirmed. OU flight was badly delayed and we contacted hotel directly and via booking as well at least to cancel the breakfast of to get any kind of refund but unfortunately the hotel was not open to any kind of conversation eventhogh booking confirmed the refund

Stayed in May 2024

Unfortunately reaching the structure is really problematic because taxis and Ubers are very difficult to find. Wifi didn't work at all, including my connection. The staff of the restaurant unfortunately was not very nice, very cold especially with customers like me who are alone, while I noticed that with couples they were much friendlier, perhaps because the latter bring them more income. Too bad! Customers should all be treated equally... The receptionist on the other hand was very warm and friendly.

Wonderful place in the middle of nature, quiet and isolated. Excellent food quality. I've never eaten so well in the UK. The shower was huge!!

Stayed in May 2024

Narrow bed

Staff, food, location, quiet, facilities, decor, ambience

Stayed in May 2024

There wasn't much we didn't like but there could have been a bit more to do through out the day in the hotel, plus the menu could have changed from day to day

The staff were really friendly especially Guy and William very chatty and made us feel at home

Stayed in May 2024

Some areas needed finishing off or decoration and breakfast started too late for us.

Wackiness and art

Stayed in May 2024

attitude of one waiter/bar staff spoilt the experience for myself and others All the extra costs , could have been for example some breakfast cereals or fruit juice . I expect wine/drinks to be 'marked up ' but these were extortionate could have been some benches in the gardens

good location, lovely bedroom

Stayed in May 2024

Hotel room was in the treetop annex, wifi did not work in the room, so TV would not work either. Toilet did not flush properly and room decor was dim & dark. I took the time to walking around the grounds and main house, and just felt the property needed a general refurbishment. The parking facilities were limited. Earliest breakfast was 8am, so restricted anyone wanting an early start

The food was nice and good choice of options available at breakfast. Staff friendly

Stayed in May 2024

Will try to be constructive - Some of the staff not very welcoming and rather pompous - especially the guy with the bun/ponytail he was verging on rude and made you feel uncomfortable. Don't like annexes would rather be in the main hotel. Asked to go into the garden for a pre dinner drink - that was a task getting staff to open a door. The supplements on both the evening dinner & breakfast menus. We booked hotel room with breakfast but when you get the breakfast menu there's lots of choice but anything I would say was continental type breakfast was an additional charge. You had to pay for orange juice or apple juice at breakfast - very odd. Charging £8 for a small beer - outrageous and not even getting the one I ordered off the guy again with the ponytail - if he isn't a family member of the owner he's in the wrong job. No atmosphere everywhere looked gloomy even with all the art work - weird bar setup ( mousehole ) with no draught beers when I asked you'd have thought I was asking for something quite extraordinary. Suggestion - Move the bar to one of the 4 sitting rooms that we saw nobody use. We wouldn't stay again as we didn't feel comfortable or welcome.

Room furnishings Bed was comfortable Basic price of the room Entrance road up to the hotel My full English breakfast was very good even with the supplement.

Stayed in May 2024

Drinks are very expensive, and having to pay for sides to accompany meals, ie: vegetables and chips/potatoes. At least 1 side should have been included with the main course.

Very quirky place with great grounds and scenery. Comfortable bed, but could have done with a top sheet as room was warm with a very heavy duvet.

Stayed in May 2024

Honestly! A few of the charges were a bit odd! Though the chips were off the scale we were surprised if you are booked in for dinner/bed/breakfast you’d think that a main course might have accompaniments as standard. But the biscuit was taken by the £48.00 for the two large gins ( without the price of tonic) - out costing the Ritz and Alain Ducasse - which is quite something!! 🙃😉

A wonderful unique hotel in stunning surroundings - beautifully landscaped. The interior is an homage to the 80s and 90s and the Patron’s stellar career in London and internationally. Fabulously comfortable, welcoming and so very different - we will keep returning. Thanks to Guy who looked after us well in between the foliage!! Thank you!

Stayed in April 2024

Entry path to the hotel is narrow and intimidating to drive up at night. The room in the Annex where I stayed the lighting was dim and dark, making it difficult to see clearly whist shaving. The quilt on the bed was winter quality, heavy and hot. Although Breakfast was included in the cost, a full English was an additional cost,which was not mentioned on Booking. Check In reception closed at 6pm which was not very flexible for me, although I was assured had I gone to the restaurant someone would have given me assistance.

The main hotel building is quirky and interesting. The staff friendly and a great shower.

Stayed in April 2024

Had to climb over the locked gate in the drive to get back into property were not warned about this so unable to park at location. Breakfast was excellent but limited to choice as other iitens were extra charge.and a fresh juice £5 !!! Extortionate credit card charge in case of damages. Definitely overated

Room was very comfortable

Stayed in April 2024

I struggled to work in my room as I didn't actually have a chair in my room so had to sit on the side of the bed adjacent to the desk. My primary concern was that there were not sufficient staff on reception during the evenings.

Great location and the rooms within the main hotel are great and unique, which was was of the reasons why I booked this location.. The adjacent building rooms are nice but not as unique as the main building. Breakfast was also good.

Stayed in March 2024

Numerous supplement charges at breakfast. Mirror needs to be in room!

Atmosphere and ambience. Art work was amazing

Stayed in March 2024

Nothing

Receptionist went the extra mile. Well done. Large comfortable room. Delicious breakfast

Stayed in March 2024

Not enough car parking

Location

Stayed in March 2024

The house and restaurant bar etc were beautiful, reception was a bit strange but ok Big surprise to find out we were sleeping in the annex building some way from the main house- very strange indeed. Room was noisy from everything and adjoining guests. Shame that and there was no mention of this annex building when we booked!

Stayed in March 2024

Terrible lighting. No option to charge technology. No mirrors in rooms which is an issue for drying/styling hair. Breakfast items incur too many supplement charges.

Amazing artwork and interior design.

Stayed in March 2024

The room was so hot we couldn't sleep!!! Even after turning the thermostat down. Also had trouble finding a plug socket to use the hairdryer (I had to move a wardrobe away from the wall to access a socket), the lead on the hotel hairdryer not long enough to reach the one mirror in the room so that was a bit of a nightmare!!

Beautiful surroundings and the hotel was very highly decorated!!!

Stayed in March 2024