Milton Street, Chester, CH1 3NF, United Kingdom
#22 of 33 hotels in Chester
Guests' ChoiceBased on 15641 hotel reviews
8.2Cleanliness
8.6
Comfort
8.6
Location
9.1
Facilities
8.5
Staff
9.2
Value for money
8.2
Free WiFi
8.0
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End of dialog contentReviewed: 28 May 2024
Marion
United KingdomLocation was excellent and staff very friendly and helpful. Lovely hotel.
Stayed in May 2024
Reviewed: 28 May 2024
Tania
United KingdomA bit dated and worn but clean enough. One of the Reception staff was pretty cold and unhelpful
Pool & spa facilities and spa staff, and central location
Stayed in May 2024
Reviewed: 28 May 2024
John
United KingdomCan be a little noisy due to main/ring road nearby, and rooms whilst comfortable are ageing and need a freshen up, especially the bathroom
Central location, good bar, lovely breakfast, comfortable and clean
Stayed in May 2024
Reviewed: 28 May 2024
Erica
United KingdomA few issues in the room as toilet cistern faulty and sink draining slowly but reported this and sure this will be resolved by the hotel.
Great location. Used spa also, which was a good experience. We had breakfast which was good quality and freshly cooked.
Stayed in May 2024
Reviewed: 27 May 2024
Anthony
United KingdomGreat value nice location good reception staff lovely buffet breakfast nice big room
Great hotel good facilities good location breakfast lovely
Stayed in May 2024
Reviewed: 26 May 2024
Holley
United KingdomBed was a bit on the hard side
The facilities were excellent the breakfast was very good ,enjoyed the jacuzzi and sauna ,very refreshing first thing on a Sunday morning
Stayed in May 2024
Reviewed: 25 May 2024
Julie
United KingdomShower in bath
Location
Stayed in May 2024
Reviewed: 25 May 2024
Yvonne
New ZealandSome confusion with information regarding my meal. The young waitress went away to get info to confirm what I had asked but she didn't come back. We had to go and find her
The hotel was well placed to get to the centre of town. It had everything we needed. The staff were generally great especially the two ladies at reception, one was Caroline
Stayed in May 2024
Reviewed: 24 May 2024
Hayley
United KingdomNothing to mention
Room and options available were excellent
Stayed in May 2024
Reviewed: 24 May 2024
Paul
United KingdomA buffet style breakfast along with cereals and yoghurts. The location was only a short distance from the station and also a short walk to the city centre.
Stayed in May 2024
Reviewed: 24 May 2024
Marcia
United KingdomMy room got very hot and I didn’t want to open window as behind bed headboard and there was torrential rain. My train was delayed and restaurant was closing, which I feel is a bit early. Had leave the hotel to get food.
The staff were incredible. From reception to breakfast.
Stayed in May 2024
Reviewed: 24 May 2024
Karen
United KingdomThe dark-haired lady on reception is quite blunt and unfriendly. The lady at breakfast was on my own, putting me in the farthest corner, then saying to me oh in the corner, she put me there." Staff overall not friendly at all. Room small, and bathroom. View over main road and quite noisy. It's not a comfortable night sleep.
The spa facilities, pool, sauna, steam room, and whirlpool. Also a gym and can pay for massages etc.
Stayed in May 2024
Reviewed: 24 May 2024
Sue
United KingdomLovely hotel , great room and nice meal .
Stayed in May 2024
Reviewed: 24 May 2024
Kathleen
United KingdomHad few issues with room but were quickly sorted by staff, and pillows wereflat
Staff at evening meal lovely
Stayed in May 2024
Reviewed: 24 May 2024
Nick
Australiaflat soft pillows. may as well not had one. hotels/motels seem to play scant notice of pillows in the rooms, if you have a good pillow it allows for better sleep which in turn allows for a more comfortable and enjoyable stay.
Stayed in May 2024
Reviewed: 24 May 2024
Pamela
United KingdomBreakfast could have had more choice.
Check in was efficient, we were able to park the car.
Stayed in May 2024
Reviewed: 23 May 2024
David
United KingdomAll ok,
Breakfast brilliant, location excellent and the room was good except there were 3 beds in the room plus the access to the toilet was a bit tight.
Stayed in May 2024
Reviewed: 23 May 2024
Anatoliy
United KingdomAmenities, easy to get, excellent parking facilities, very friendly staff, very good spa
Stayed in April 2024
Reviewed: 23 May 2024
Catherine
United KingdomThe shower head and the narrow shower curtain
Stayed in May 2024
Reviewed: 23 May 2024
Joe
United KingdomNot a problem when we were there but no air conditioning in room. We were in new building so I don't know if main building has air conditioning.
Staff very friendly clean room and food enjoyable. Hotel in good position for getting around city .
Stayed in May 2024
Reviewed: 22 May 2024
Mandy
United KingdomVery hot in dinning room at breakfast, bed wasn’t made up no soap in bathroom dispenser, no sanitary bags in holder . Plug in bath needed bleaching . Bedroom so hot even with fan on .
Location, most staff , swimming pool
Stayed in May 2024
Reviewed: 22 May 2024
Carol
United KingdomBreakfast was satisfactory but thought choice was limited.
Stayed in May 2024
Reviewed: 22 May 2024
Rob
United KingdomThe TV in the room was too far away from the bed to watch
The breakfast was lovely and could not fault anything. Location of hotel was great being next to the canal we had easy access to the canal footpaths to go walking which was beautiful.
Stayed in May 2024
Reviewed: 22 May 2024
Deborah
United KingdomThe hotel was excellent the room was bigger than we expected and the bed was really comfy although the pillows were lumpy. The breakfast was good quality and hot and the service was great.
Stayed in May 2024
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