15-25 High Bridge, Newcastle upon Tyne, NE1 1EW, United Kingdom
#8 of 58 hotels in Newcastle upon Tyne
Guests' ChoiceBased on 8495 hotel reviews
8.7Cleanliness
9.1
Comfort
9.2
Location
9.6
Facilities
8.8
Staff
9.4
Value for money
8.8
Free WiFi
8.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 19 May 2024
Walter
United KingdomThe only downside for me is that it wasn't communicated at check in that breakfast wasn't included. The next morning, upon finding that out, I paid for my breakfast, only to find out it was only a continental breakfast, not a cooked one.
The price and location were the selling points for me. Right in the city centre and at a very competitive price. The staff were very helpful and very knowledgeable.
Stayed in May 2024
Reviewed: 19 May 2024
Derek
United KingdomNothing
Location and pric3
Stayed in May 2024
Reviewed: 19 May 2024
Timothy
United KingdomN a
Great location in centre of Newcastle. Very nice lounge area and bar downstairs
Stayed in May 2024
Reviewed: 18 May 2024
Samantha
United KingdomShower gel and hand soap wasn’t the best smelling but that’s just me and my preference and should of remembered my own
Staff were really friendly and gave us some great advice of where to go. Allowed us to check in early rather than just leave bags. Location couldn’t have been any better for us, right bang in the middle of some decent bars.
Stayed in May 2024
Reviewed: 18 May 2024
Stephen
United KingdomOnly thing missing was maybe a little fridge but for the price that’s a big ask.
Perfect. For the price what a deal. Very clean, great big comfortable bed great shower. Brilliant location.
Stayed in May 2024
Reviewed: 18 May 2024
Alexander
NorwayNothing
Everything and the glass straws are cool
Stayed in May 2024
Reviewed: 17 May 2024
Michael
United KingdomLocation, value, wonderful staff
Stayed in May 2024
Reviewed: 17 May 2024
Deborah
United KingdomRoom perfect for me and bed was very comfortable. Continental breakfast had everything I needed, very good
Stayed in May 2024
Reviewed: 17 May 2024
Karl
United KingdomAll good thanks
Location fab. Nice warm friendly feel about the place
Stayed in April 2024
Reviewed: 16 May 2024
Carol
United KingdomLocation was good near to the station staff was very nice and helpful would stay there again.
Stayed in May 2024
Reviewed: 16 May 2024
Nicola
United KingdomStayed at motel one a few times and it is always a pleasure to be there. Friendly helpful staff comfortable rooms
Stayed in May 2024
Reviewed: 16 May 2024
Nicholas
United KingdomTemperature control in the room didn’t allow for enough variability. My room was too hot.
Location and friendly staff.
Stayed in May 2024
Reviewed: 15 May 2024
Abi
United KingdomSo lovely and central. Staff super friendly.
Stayed in May 2024
Reviewed: 15 May 2024
Abigail
United KingdomBreakfast is ok but not amazing. No dislikes.
Central Hotel close to shops,bars,restaurants and theatre. modern feel. Stay every time we visit Newcastle. Good value ,reasonable price. We found it to be quite quiet for sleeping which is a bonus. Good lattes.
Stayed in March 2024
Reviewed: 15 May 2024
Rachel
United KingdomThe room was very hot even with the aircon on
Very clean,friendly staff,good facilities
Stayed in May 2024
Reviewed: 14 May 2024
Pauline
United KingdomVery modern
Liked where it’s situated, in the heart of the city
Stayed in May 2024
Reviewed: 14 May 2024
Ellie
United KingdomNothing
Very beautiful hotel, rooms very clean, staff so lovely & helpful. The beds were amazing the best night sleep iv had in a long time. Will definitely return
Stayed in May 2024
Reviewed: 14 May 2024
Debbie
United KingdomMinor detail but the pillows weren’t great, very flat and made for a restless sleep as I kept waking to fluff them up.
Excellent location, friendly staff and clean facilities.
Stayed in May 2024
Reviewed: 13 May 2024
Lucy
United KingdomThe bed was very comfy! The room was nice and clean. The lobby and entrance was very stylish
Stayed in May 2024
Reviewed: 13 May 2024
Robbie
United KingdomThe bathroom did need dispenser bottles that actually worked, but this is a minor quibble that cleaning staff fixed in seconds.
Absolutely stunning hotel in a beautiful area of Newcastle. Quiet and relaxing, with great spaces for business and coffee. One of the largest, most comfortable hotel beds I've ever slept in. The bathroom was lovely and the water pressure was amazing.
Stayed in May 2024
Reviewed: 13 May 2024
Hamby
United KingdomNothing
Location
Stayed in May 2024
Reviewed: 12 May 2024
Lana
United Kingdomexcellent location and facilities for a very reasonable price. lovely hotel throughout.
Stayed in May 2024
Reviewed: 12 May 2024
George
United KingdomCarpet showing lots of wear and tear in the room.
Can't beat location, central to the city with loads of bars and restaurants close by
Stayed in May 2024
Reviewed: 12 May 2024
Beth
United KingdomLocation was spot on for everywhere we wanted to be Bed the most comfortable night sleep we both had in ages was tempted to smuggle pillow home The standard for price was excellent
Stayed in May 2024
Weymouth, UK
Stradella, Italy
Thongsala, Thailand
Dehradun, India
Montalto di Castro, Italy
Kuala Lumpur, Malaysia
Stellenbosch, South Africa
Jian, Taiwan
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content