The room and bathroom are tiny. The worst thing was the smell, from the reception and the dirt. Unfortunately I didn't take photos because I didn't want to remember that part of my vacation, but there was a lot of dirt under the mattresses and under the beds. There were hairs on the beds, the toilet was dirty and there were hairs in the sink drain. In short, we won't be back as it is very disgusting.

My family and I only liked the service from 1 employee and the location.

Stayed in May 2024

Not very clean.

Good location and friendly staff

Stayed in May 2024

struggled with the stairs a bit, there should be a twin room on the ground floor for people with disabilities. not really wheelchair friendly. when checking out had difficulty getting a taxi 2 and a half hours. hotel staff ( man ) did not want to call one for us and it was pouring with rain.

room was clean and comfortable. girl receptionist was helpful.

Stayed in May 2024

I did not like the shower. The drain in my shower (room 9) was clogged, which caused the water to collect under my feet. I also did not like that the Netflix on my TV did not work, I tried to fix it several times and asked the staff, but in the end, it never worked. I also did not like customer service.

The property was nearby to Hyde Park, which I enjoyed visiting. I also liked that the property was close to the underground train stations.

Stayed in May 2024

No lift Bathroom smelled a bit like sewage Room very small

Location

Stayed in April 2024

Unclean rooms and very cramped

Well located, good staff, and safe.

Stayed in May 2024

The room was too small and humid. There was noise outside.

The hotel is in excellent location. Next to underground, shops,supermarkets.

Stayed in May 2024

Seem to remember the shower/toilet had one of those horrible glass doors which never close properly. Fine otherwise.

Great location, just around the corner from Queensway. 5 mins to Kensington Gardens on foot, 20 to Marylebone and central London, 10 to Notting Hill or Paddington station. Lovely building, nice staff, clean and inviting room. Accommodating with late check-out.

Stayed in February 2024

I didn’t like the cleaning , was not very clean . The room was not comfortable and I expected to be more modern.

I had a bathroom in room , was a good view .

Stayed in May 2024

Quite a loud hotel with rooms that are close and floorboards that are very noisy if you are below them.

Convenient location and value for money. Did the job.

Stayed in April 2024

Bathroom - Dont expect to be able to raise your arms in there. - Toilet is squeezed behind sink, so if you are not tiny asian then the space is too small for you to wipe yourself. You have to walk outside bathroom and wipe there. That is huge discomfort and honestly the only reason why I judge it so harshly. - Window didnt fit on itself, so the room temperature is pretty much outside temperature. I did not find any AC, so I assume when it was too hot at night it was centrally controlled. - No wardrobe - only hangers that are so close to wall they lean on it.

large bed that lack support on the side though, so I was falling a bit at the edge. Enough shelf space in bedroom, everything enough OK Honestly the place was clean and smell well. Both toilet and bedroom are not as bad as written in reviews Cat with receptionist :) Location Great wifi

Stayed in April 2024

location was very good, room was small but it was clean, so i think its most important. it was not as bad as other opinions are stating, at all.

Stayed in April 2024

It was ok for the money, but it is a bit dated, not much room at all, but it was clean. Ok for one night stay. Though a deposit was an unpleasant surprise:S

The property is located next to Hyde Park and is close from Underground station.

Stayed in April 2024

Decor needs attention

Location price

Stayed in April 2024

Unconfortable bed.

Stayed in April 2024

For 4 people stopping 4 nights, the room was too small. 2 double beds with narrow gap in the middle to walk. Only place to put clothes etc were some very dusty shelves (had to give them a good wipe first). No where to put suitcases. Bathroom was very small (sit sideways to use the toilet). Small window which was closed with a chain, but had to balance on the windowsill rim (as the rest had been boarded off), to reopen the window. Our room was number 3, which was right next to the stairs, and we could hear every step taken. Luckily we are all quite heavy sleepers. There was some commotion on the first night outside the door, but I don't blame the hotel for that. Just other guests that assume they are the only ones stopping there (you know the type). Was worried about the damage deposit as there were quite a few things already broken in the room on arrival (the bin, the hairdryer in the bathroom, glass shelf underneath bathroom mirror was missing). All was ok though. The room would be good for 2 people who want a double bed each, simply due to the lack of floor space. Had to take it in turns to get dressed, or be stood up.

Location was fantastic. Very easy to find, Bayswater station is the closest with plenty of takeaways, boots, Tesco, Sainsbury's (and a m&s coming soon) within a few minutes walk. Staff were very friendly, and check in was very easy. Responses to messages were quick. Beds comfortable, shower was great (good temperature and power).

Stayed in April 2024

It smelled so bad in the room and in the corridor, and the room was too small for two person.

The location is good, the treatment was good and they solved our problem: we couldn't pay the insurance by cash but he accepted it. and we wanted to check out early (before 9 am) so he came early in the morning to give us our money back:)

Stayed in April 2024

Had an issue with tv and the remote when reported it to reception they couldn’t fix the issue was stuck on one channel and could not turn tv down

Value with it location

Stayed in March 2024

Toilet seat needs attention

Stayed in March 2024

The facility is a bit old and crummy

Staff are friendly and courteous

Stayed in March 2024

Rooms need some upgrading and bathrooms looking a bit tired.

Standard basic London hotel. Has everything you need for a short one night stay. You get what you pay for. Not London luxury, but serves its purpose.

Stayed in March 2024

Bedbugs; deposit is unessarcary, loudness from the streets

Location

Stayed in March 2024

The room is very small

It’s a good location

Stayed in March 2024

The room is claustrophobic to say the least. Two people need a lot of planning to be able to get ready to go out and you need to continuously tidy up your stuff which is tiring. The coat hangars are useless as the coats touch the bed when you sleep. The bathroom has no drain and we completely fought against a potential flood, not being able to enjoy our shower, as the shower had no door... We generally felt the room is extremely dusty (continuous upgrade work in the hotel might be to blame) and that the sheets, towels and bathroom could have been way cleaner. Last but not least, they gave us a room in the attic which had a staircase resembling that of a ship. Girls, especially wearing heels, forget this staircase or you risk falling backwards.

The hotel is at an amazing location and as a local myself in my previous life, I know what it means to be located a 10 second walk from Queensway. I really liked the front porch as well and I bet it will be a bliss on a sunny day. Reception area is basic but functional and the staff is very friendly (my friend with the crocs, I do not know your name!) The room was well heated with the electric heaters provided. The toiletries and coffee provided were good quality, branded products.

Stayed in March 2024