16 Sumner Place, Kensington and Chelsea, London, SW7 3EG, United Kingdom
#84 of 1,011 hotels in London
Guests' ChoiceBased on 240 hotel reviews
8.9Cleanliness
9.5
Comfort
9.5
Location
9.6
Facilities
9.0
Staff
9.3
Value for money
8.1
Free WiFi
9.3
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End of dialog contentReviewed: 29 May 2024
Samantha
South AfricaGetting in and out of the bath/shower can be a little slippery.
Lovely, friendly staff. Beautifully appointed and immaculately clean rooms.
Stayed in May 2024
Reviewed: 21 May 2024
Delph
Guernseythe price
just love the decor, the smell and the Firmdale style.
Stayed in February 2024
Reviewed: 17 May 2024
Sahar
KuwaitSize of rooms could be a bit bigger
The location staff garden and the interior
Stayed in May 2024
Reviewed: 11 May 2024
William
DenmarkEverything was great except from the bed, which was comfortable but VERY small....
Stayed in April 2024
Reviewed: 25 April 2024
Caroline
United StatesI almost am hesitant to write a review because I don't want to disclose how amazing this gem is!!!!
Stayed in April 2024
Reviewed: 20 April 2024
Cricenta
DenmarkThe hotel offers a perfect location for exploring London and offers a delightful stay with its excellent facilities
Stayed in April 2024
Reviewed: 15 April 2024
Natalie
AustraliaI would have liked the breakfast to start earlier as 7am was a little late for me for work purposes but other than this it was lovely
Fantastic location, gorgeous hotel and very comfortable bed. I also used the laundry service and it was excellent.
Stayed in April 2024
Reviewed: 14 April 2024
Michelle
United KingdomCan’t think of anything to improve our stay.
Amazing customer service, friendly and attentive. Beautiful decoration, feeling of luxury. Wonderful location. Great breakfast. Let bed the outside garden setting
Stayed in April 2024
Reviewed: 20 March 2024
Suzanne
United StatesRoom was a little small. I’d upgrade to a bigger room.
Great location, clean, little extras were so nice, staff great, beautifully decorated. Comfortable bed. Offered airport pickup too which was a plus.
Stayed in March 2024
Reviewed: 12 March 2024
Catherine
United StatesThis is my fourth stay at this hotel and each time it has been a true pleasure. The location is perfect, the facilities are delightful - it's like being enveloped in supreme comfort with a smart eye on design. Fabulous!
Stayed in March 2024
Reviewed: 1 March 2024
Ibrahim
Saudi ArabiaYou have to pay for water
Stayed in February 2024
Reviewed: 22 February 2024
Samantha
South AfricaNothing
Lovely, friendly staff. Well appointed, clean rooms and bathrooms. Excellent breakfast. Enjoyed everything about this hotel very much.
Stayed in February 2024
Reviewed: 14 February 2024
Maryam
QatarSmall, cosy hotel. Very professional friendly staff. I stayed in 4 Firmdale hotels, Number Sixteen is in my top 2.
Stayed in February 2024
Reviewed: 28 January 2024
Stuart
United KingdomNothing
Everything
Stayed in January 2024
Reviewed: 10 January 2024
Lynsey
SwitzerlandLovely decor. Quiet location but very close to underground.
Stayed in December 2023
Reviewed: 10 December 2023
Oran
United KingdomThe staff, perfect fixture and fittings, however clean everything was and the location.
Stayed in December 2023
Reviewed: 27 November 2023
Lisa
AustraliaWonderful staff, excellent location, superb interiors
Stayed in November 2023
Reviewed: 27 November 2023
Emma
AustraliaThe Room -- my room was up in the attic and I should have been warned of the stairs which were pretty unmanagable, the room was SOOOOO TINY I could not actually get in the shower without sideways getting in and scraping my body. To sit on the toilet you had to sit over the basin. YOu can not get out one side of the bed - it was too small
staff, breakfast was great location was great ROOM was average - \
Stayed in November 2023
Reviewed: 22 November 2023
Leonie
AustraliaOver bath shower and steep steps into ensuite from the bedroom
Beautifully decorated boutique hotel with amazing breakfast!
Stayed in November 2023
Reviewed: 2 November 2023
Gisle
NorwaySomewhat small room.
Excellent food. Very friendly staff.
Stayed in October 2023
Reviewed: 24 October 2023
Samantha
South AfricaNothing 🤩
Everything at this property was fabulous!
Stayed in October 2023
Reviewed: 14 October 2023
Carolyn
AustraliaI would have loved some tea and coffee making equipment
Great location, beautifully decorated, friendly and accommodating staff.
Stayed in October 2023
Reviewed: 5 October 2023
Ann
United StatesI have stayed at the hotel numerous times and always request a certain room and alternate even if it means upgrading. I am very disappointed that after many years of being very loyal I have been refused this room (8) on numerous occasions now-/ even calling and emailing ahead more than once. So disappointed
Always lovely, clean and great decor !
Stayed in October 2023
Reviewed: 9 September 2023
Giuseppe
CanadaEverything was top and amazing
Stayed in August 2023
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