Skip to main content
  1. Hotel reviews homepage
  2. UK hotel reviews
  3. Wiltshire hotel reviews
  4. Malmesbury hotel reviews
  5. Reviews of Old Bell Hotel

Reviews of Old Bell Hotel 4 stars

Abbey Row, Malmesbury, Malmesbury, SN16 0BW, United Kingdom

#6 of 20 hotels in Malmesbury

Guests' Choice

Review score

Based on 818 hotel reviews

8.8

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    9.1

  • Location

    9.4

  • Facilities

    8.8

  • Staff

    9.3

  • Value for money

    8.2

100% verified reviews

Real guests. Real stays. Real opinions.

Read more- opens a dialog box
Write a review

Showing 1 – 25

  • Reviewed: 31 May 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Cosy Double Room - Coach House
    • Stayed 2 nights
    • Submitted via mobile

    Great rooms and brilliant decor. Excellent staff and great food! Lovely to sit outside in the front courtyard also!

    Stayed in May 2024

  • Reviewed: 28 May 2024

    9.0
    Cotswold history
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night

    Tight parking

    Very warm welcome and lovely room

    Stayed in May 2024

  • Reviewed: 26 May 2024

    10
    Lovely hotel.
    • Leisure trip
    • Family with young children
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast buffet was a little sparse. Lovely cooked breakfast though.

    Very good staff. Very dog friendly. Very nice rooms and lounges. Very good location.

    Stayed in May 2024

  • Reviewed: 25 May 2024

    9.0
    Would definitely come back. Thank you
    • Leisure trip
    • Couple
    • Cosy Double Room - Coach House
    • Stayed 1 night
    • Submitted via mobile

    The lady at the restaurant who said we hadn’t booked in and asked us to sit down. No offer of drink or communication for 15 plus minutes. We had to ask and we never had an apology from her. We were woken up a lot as could hear people talking and doors and cars though were I. The coach house. Though a shame there wasn’t better soundproof.

    A fabulous venue and friendly staff mostly especially the receptionist and young waitresses and cleaner. The food was exceptional and from cosy and lovely.

    Stayed in May 2024

  • Reviewed: 25 May 2024

    8.0
    The staff we really good,very polite and gave an excellent service
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted via mobile

    Need long mirror in room and shower cap for ladies

    Nicely done

    Stayed in May 2024

  • Reviewed: 21 May 2024

    9.0
    Great location, will recommend to friends
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Coffee making facilities hidden away in dark cupboard with no light so difficult to interpret.

    Excellent breakfast but unusual for ‘full English’ not to include toast.

    Stayed in May 2024

  • Reviewed: 18 May 2024

    10
    Excellent service
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    The hotel & friendly service

    Stayed in May 2024

  • Reviewed: 17 May 2024

    10
    Met all our needs
    • Business trip
    • Group
    • Cosy Double Room - Coach House
    • Stayed 1 night

    Nothing comes to mind and we will definitely stay again

    Absolutely Loved the quirky cosy interiors and warm feel of the entire place including the friendly staff. We've taken some ideas to include in our own home, so impressed.

    Stayed in May 2024

  • Reviewed: 15 May 2024

    9.0
    Excellent choice.
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing really...we had a fine stay and would not hesitate in returning.

    Truly friendly staff, made us feel very welcome. Whole hotel imaginatively decorated - a combination of tasteful quirkyness. Food was beautifully presented and delicious, but portions could have been larger and the menu choice could do with some expansion to incorporate more vegetarian and vegan options. That said, the kitchen was obliging.

    Stayed in May 2024

  • Reviewed: 14 May 2024

    9.0
    Lovely hotel, fantastic staff and service
    • Leisure trip
    • Couple
    • Double Room - Character
    • Stayed 1 night

    A pity there was no hot water in the morning for a shower/bath :( Apparently an engineer had been called to fix the fault (extended beyond just our room)

    Food (evening meal and breakfast) excellent. Service- staff very friendly and helpful Room - very comfortable, well decorated.

    Stayed in April 2024

  • Reviewed: 13 May 2024

    10
    Really enjoyed our stay
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Extract fan on flat roof outside our window a bit noisy due to hot weather we had the window wide open We did find the fan in the Wardrobe next morning

    Very well appointed staff excellent Food amazing

    Stayed in May 2024

  • Reviewed: 11 May 2024

    10
    Top notch 100% lovely hotel a real gem
    • Leisure trip
    • Couple
    • Cosy Double Room - Coach House
    • Stayed 1 night
    • Submitted via mobile

    Nothing its perfect

    Kind attentive staff. Funky atmosphere. Great food.

    Stayed in May 2024

  • Reviewed: 10 May 2024

    10
    Perfect
    • Leisure trip
    • Couple
    • Cosy Double Room - Coach House
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Everything from the welcome to the beautiful room was perfect. Dinner and breakfast amazing too.

    Stayed in April 2024

  • Reviewed: 9 May 2024

    10
    Brilliant stay in a very comfortable fabulously decorated hotel don’t change please
    • Leisure trip
    • People with friends
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing it was excellent

    The location the decor attention to detail excellent Staff made you very welcome and comfortable Highly recommend the hotel

    Stayed in May 2024

  • Reviewed: 9 May 2024

    9.0
    Oodles of character - tiny niggles which didn’t really impede our enjoyment.
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    The service was a little slow in the bar, and we would have appreciated a more extensive dinner menu in the restaurant but all in all not much to complain about!

    Beautiful building with a lot of character. The room was spectacular, apart from the banging radiator pipes which woke us up several times. The staff were friendly and extremely helpful. There was also plenty of parking available at the back of the hotel which was free of charge.

    Stayed in April 2024

  • Reviewed: 5 May 2024

    9.0
    Beautiful hotel in a beautiful old building in a beautiful town
    • Leisure trip
    • Couple
    • Cosy Double Room - Coach House
    • Stayed 1 night

    A bit expensive for where and what it is and breakfast service was very slow.

    This place feels really swanky and up-market from start to finish. It is a beautiful old building in a superb location with everything well maintained and spotlessly lean. Staff friendly and efficient and good breakfast. On site free parking is a bonus.

    Stayed in April 2024

  • Reviewed: 4 May 2024

    10
    Will definitely return and recommend to others.
    • Leisure trip
    • Couple
    • Cosy Double Room - Coach House
    • Stayed 2 nights
    • Submitted via mobile

    The room was very hot.

    Very quirky but tastefully done.

    Stayed in April 2024

  • Reviewed: 11 April 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Cosy Double Room - Coach House
    • Stayed 3 nights
    • Submitted via mobile

    The quality of the evening dinner was really awful .So surprised. I can't think of a worst hotel meal for a long time.The starter was ridiculous .One flake of mackerel on a small lettuce leaf with a white dressing .I was told fresh and smoked mackerel but no .Main course ,poached cod .So awful .Luke warm .not cooked properly tasteless and asked for broccoli which was lukewarm and horrible .Get the chef to look at Ric Steins book on cooking fish ..Consequently we ate elsewhere on the following nights .Didn't dare risk it

    Decor was lovely .Great room .Very cosy

    Stayed in April 2024

  • Reviewed: 9 April 2024

    9.0
    A luxury experience
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    The hotel is gorgeous, the design is amazing. The staff were friendly and professional. The room was clean and spacious, it was a wonderful stay. The food in the restaurant was also very good

    Stayed in April 2024

  • Reviewed: 7 April 2024

    9.0
    Stunning hotel - look forward to returning for longer next time .
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Lovely old character property which had been beautifully restored & decorated throughout. Wonderful rooms, great food & very friendly .

    Stayed in April 2024

  • Reviewed: 6 April 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Cosy Double Room - Coach House
    • Stayed 1 night

    The draft beer was unexceptional.

    The breakfast was outstanding and the staff were friendly and helpful.

    Stayed in March 2024

  • Reviewed: 1 April 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Single Room
    • Stayed 1 night

    We were booked in for room and breakfast , both of which we excellent and all the staff we encountered were extremely friendly and helpful.

    Stayed in March 2024

  • Reviewed: 25 March 2024

    9.0
    Comfortable and enjoyable stay at the Old Bell
    • Leisure trip
    • Couple
    • Double Room - Character
    • Stayed 1 night

    Bed was small for two adults.

    Pretty room with nice view of Abbey grounds. Location Food was excellent. The staff were very friendly and efficient.

    Stayed in March 2024

  • Reviewed: 17 March 2024

    10
    Comfort and care in a great location
    • Leisure trip
    • Family with young children
    • Cosy Double Room - Coach House
    • Stayed 1 night

    Can’t think of anything

    Everything. Facilities in room excellent, bed so comfortable, hairdryer next to a mirror, tea and coffee making provisions exceptional, bathroom products lovely. Dinner and breakfast both delicious and good quality with great service. Recommend the cocktails!

    Stayed in March 2024

Showing 1 – 25

We Price Match
We Price Match
Low rates • No booking fees • Find cheaper? We'll refund the difference!

Guests also reviewed these properties: