Well located for access to shops restaurants and bars

Stayed in May 2024

Nothing not to dislike

The staff where friendly and welcoming, good location with the bus stop outside and. Nearby metro, the room was clean and comfortable, very good breakfast was served in the morning.

Stayed in April 2024

Warm welcome, parking, nice breakfast, good location, would highly recommend.

Stayed in May 2024

Not much they can do about parking, they do state up front they have limited parking. We were lucky to get a spot and used the buses to get around Newcastle.

So many things to like about this place. First the price was excellent for the room. Next the ladies at reception especially Sharon and Kiran took us under their wing and treated us like family. They were helpful in answering our questions. The bus which took us into town came right outside the door. The neighborhood had a great selection of restaurants. Our room was large by European standards. Big bathroom and a place for me to sit and read with a chair. The breakfast was wonderful with a nice selection of items. I would recommend this hotel and would stay here again if in the area.

Stayed in May 2024

I really can't think of a negative.

All the staff were extremely helpful and friendly. I can't fault it.

Stayed in May 2024

Everything was great.

The staff were incredibly friendly and helpful and the hotel, although not luxurious by any means, is clean and quiet and has everything you need. Very good value for money.

Stayed in May 2024

Nothing

My favourite place to stay in Newcastle

Stayed in May 2024

There was nothing not to like it was perfect

Everything was perfect from the moment you walk though the door the staff greet you with a smile and a friendly hello .The staff are wonderful cant do enough for you. The whole time we were there everthing was done to make our stay wonderful and it was we cant thank all the staff working there enough spotlessly clean room comfortable perfect great breakfast choose what you wanted from the menue or grab and go it was perfect you could not wish for a better hotel central to the city center nothing was to much trouble for them we had lots of laughs with the staff especialy Sharon and we will be going back again so thank you to all the staff for a wonderful time and the banter it was just great proper home from home feeling see you all in the future

Stayed in May 2024

No air conditioning

Location great, very comfortable, friendly staff, lovely breakfast

Stayed in May 2024

Nothing

Very friendly, helpful. Spotless. Excellent hotel

Stayed in May 2024

having to leave!

Room suited me not large but contained everything i wanted especially good bed good shower. Excellent breakfast Location excellent quiet but easy to get into city. The biggest bonus was happy helpful staff- certainly 10 out of 10

Stayed in May 2024

Everything was fine No complaints Would stay again

Staff friendly and helpful Location is good I got a grab bag for breakfast a bacon butty, juice biscuits

Stayed in May 2024

Breakfast good.

Stayed in May 2024

I loved the stay overall so only minor negatives. Next time I'll bring a sleep mask as light leaked in from the hallway around and under my room door and partially lit up the bed. The curtains chipped in on this as they weren't long enough to block out external light. Could do with a new chair in my room, wasn't sure if I was about to fall through it.

All of the staff I encountered were exceptional. The fabulous Tanya on Reception handled everything about my stay with great care and in a way that felt as though she wanted to make sure it all went as well as it possibly could for me and all guests. Brilliant to be offered the option of a grab bag breakfast as I needed to get away fairly early, a real bonus that it included a proper bacon and sausage sandwich too, fabulous stuff. Location was ideal for my needs and nice that there was a mini lounge area downstairs rather than just skulking in my room later on.

Stayed in May 2024

nothing

every thing location comfort especially staff Sharon very helpful

Stayed in May 2024

It was all fine.

Location was great. The bathroom was sparkling and clean. A quiet location even though on Osborne Road.

Stayed in May 2024

Parking is very limited, nowhere to park nearby (3- 4 spots only) I would recommend coming by bus or train if possible alternatively unsure if they hotel can apply for day permit parking for guests?

The breakfast was fantastic, quick, filling! Two singles beds, nice sized bathroom was beautiful, very clean. Accommodating staff, enjoy conversation, delayed with stay!

Stayed in May 2024

Nothing

Great hotel and exceptional value for money. Spotless, lovely little downstairs bar, every staff member friendly and professional. A special shout out to Laura on reception who is fantastic!! Breakfast is class and we really could t fault anything. 100% will stay again when we visit Newcastle next. + 24hr manned reception with room key being left at the hotel is a great idea

Stayed in May 2024

Absolutely nothing at all.

Owner/staff were very friendly and welcoming. Room was beautiful, much larger than a standard double. The bed was unreal!! So comfortable. Breakfast was perfect and well cooked. Would definitely recommend and we would stay again.

Stayed in May 2024

Nothing

The staff were brilliant. My stay was made so easy

Stayed in May 2024

Friendliness of ALL the employees and genuine care. Breakfast was very good.

Stayed in May 2024

Just hard to get parked not hotels fault just a difficult area for parking

This is my second visit Friendly reception and lovely lady Fabulous room Night porter lovely Kiran was just brilliant and the breakfast delicious

Stayed in May 2024

Train noise , but you get used to it …. eventually

Good location . Very friendly staff and helpful. Good breakfast value for the money we paid . Would definitely stay again if up this way again .

Stayed in April 2024

Nothing

I stayed there whilst my husband was in hospital nearby so it was nice to have such friendly staff and a happy atmosphere. The breakfast was lovely too. Amazing value for money.

Stayed in May 2024