Westgate Street, Cardiff, CF10 1DA, United Kingdom
#10 of 47 hotels in Cardiff
Guests' ChoiceBased on 4117 hotel reviews
8.7Cleanliness
9.3
Comfort
9.4
Location
9.5
Facilities
9.0
Staff
9.1
Value for money
8.2
Free WiFi
8.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 1 June 2024
Kim
United KingdomNothing to report
Central location. Very friendly professional staff
Stayed in May 2024
Reviewed: 1 June 2024
Santiago
ColombiaFantastic location. A 5 minute walk to central train station. The room was spacious and very comfortable. Had a great night's sleep. Beautiful & historic building.
Stayed in May 2024
Reviewed: 31 May 2024
Sarah
United KingdomNot knowing beforehand what was available for me on the menus being coeliac and lactose intolerant
The room, the staff were great, the spa is so clean and beautiful, the breakfast is well made and presented and delicious, and there are a good number of options for me as a coeliac.
Stayed in March 2024
Reviewed: 31 May 2024
Jamie
United KingdomNothing
Clean and friendly.
Stayed in May 2024
Reviewed: 30 May 2024
Gemma
United KingdomNothing
Beautiful hotel and wonderful staff
Stayed in May 2024
Reviewed: 30 May 2024
Jas
United KingdomI thought as guests, we could use the swimming pool, unfortunately, had to pay to use the swimming pool, as part of the spa package. This is not made clear when booking the hotel.
Went for a couple of days break. Fantastic hotel, excellent food and fabulous staff.
Stayed in May 2024
Reviewed: 29 May 2024
Paul
United KingdomNothing all good
We stayed at this hotel three times now can't fault it. Great location and good breakfast and friendly staff and will definitely be back
Stayed in May 2024
Reviewed: 29 May 2024
James
United KingdomAlways love staying at the parkgate.
Stayed in May 2024
Reviewed: 28 May 2024
Fatemah
KuwaitNo mini fridge in the room :(
Friendliest and most accommodating staff + excellent location!
Stayed in May 2024
Reviewed: 28 May 2024
Charlotte
United KingdomThere was nothing we didn't really like, we were just a little underwhelmed if anything. Also the "hot" items of the buffet breakfast were not great, it was cold, and pretty tasteless; that said there were plenty of options outside of the full English which did all look lovely.
The hotel is beautiful, the decor is elegant, the room was very comfortable and clean, the staff seemed pleasant, and overall it is a lovely place to stay.
Stayed in May 2024
Reviewed: 27 May 2024
Colin
United KingdomNothing
Friendly clean good food
Stayed in May 2024
Reviewed: 24 May 2024
Jason
United KingdomNothing
Everything
Stayed in April 2024
Reviewed: 24 May 2024
Jason
United KingdomComfortable beds clean room in great location, very quiet couldn’t hear any noise or traffic and great breakfast
Stayed in May 2024
Reviewed: 22 May 2024
Ronald
United KingdomNothing
Breakfast was excellent location fantastic staff very friendly a very pleasant experience
Stayed in May 2024
Reviewed: 21 May 2024
Christopher
United KingdomNothing
Excellent Selection, everything was hot and replenished frequently. I was very busy, but the staff coped admirably. We weren't seating in the main breakfast dining area, but that was fine.
Stayed in April 2024
Reviewed: 21 May 2024
David
United KingdomNothing I didn’t like
Close to city bars
Stayed in May 2024
Reviewed: 21 May 2024
Jayne
United KingdomBar food overcooked....burger was very chewy.
The soft pillows and spacious room were marvellous with a massive shower, breakfast great although busy, and location is excellent.
Stayed in May 2024
Reviewed: 21 May 2024
Terry
United KingdomThere was nothing not to like. Only disappointment was the extra cost for pool
Great spacious room. Staff at check in good Fabulous breakfast
Stayed in May 2024
Reviewed: 18 May 2024
Uri
IsraelWalking distance to train. Very friendly and helpful staff.
Stayed in May 2024
Reviewed: 17 May 2024
Nicky
United KingdomStunning
Stayed in May 2024
Reviewed: 14 May 2024
Hayley
United KingdomAbsolutely nothing
Second time staying at the Parkgate and so glad we returned. From the moment we arrived we were greeted warmly by friendly and welcoming staff. We decided to upgrade to a suite upon arrival and this was a great decision! The suite was beautiful. Exceptionally clean and comfortable with great facilities. Quality bedding, towels, toiletries and refreshments, everything has been thought of which made the stay just perfect. Breakfast was lovely, great choices and again the staff were friendly and helpful. A fabulous hotel.
Stayed in May 2024
Reviewed: 14 May 2024
Jamie
United KingdomNothing
Stylish elegant
Stayed in May 2024
Reviewed: 12 May 2024
Mark
United KingdomGreat afternoon tea, great breakfast. Rooms were wonderful. Spa was great. Staff were lovely
Stayed in May 2024
Reviewed: 9 May 2024
Rebecca
United KingdomNothing it was perfect
Modern stylish clean trendy classy
Stayed in May 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content