We booked a deluxe triple room, it was not a deluxe room in my opinion, if anything it was a standard double. The room was small in size and very cramped with the third pull out couch/bed which had an extremely thin mattress.

The location was excellent, just a 1 minute walk to Oxford Street. The hotel staff were all lovely, very friendly and so helpful. Breakfast was very nice.

Stayed in May 2024

Size of the hallway is very small (1person walk) and price compare to size of room

Location is best, just next to Selfridges.

Stayed in April 2024

Too old

Location

Stayed in May 2024

N/a

Location was amazing. Facility was clean and staff was great and very helpful

Stayed in May 2024

Had problems with the restaurant staff, in particular the assistant manager, ?Helena?. Our room was not ready when we arrived, so we were given a couple of drink vouchers to use in the restaurant. We ordered 2 coffees and found it so difficult to use the vouchers, that it became a bit of an aggressive argument and so I just paid the 10 pounds with my credit card. The next morning we tried the restaurant again and the same assistant manager was there along with the other restaurant staff. We did not want to eat the full breakfast buffet (seems that's all they will allow) and we just wanted coffee, however, this seemed to cause the restaurant difficulties again and we gave up and just decided to find coffee elsewhere. In the background, ?Helena? was observing this difficulty and was making faces and rolling her eyes. Suggestion: If you want to be in the hospitality industry, suggest you learn how to enjoy working with your customers.

The front desk staff and housekeeping were terrific. Bed was very comfortable and sheets and pillows were nice too. Want to give a special thanks to Latif, the Front Office Manager, and the tall young woman that is assistant manager who were super kind and helpful.

Stayed in April 2024

Location is excellent, I always stay here when in London. Close to the tube and eateries. Safe area, convenient.

Stayed in April 2024

Some sockets were not working and the room was very warm. AC had to be turned on even though it was only 12degrees Celsius outside. There was only one small elevator for the whole building so it took a while for it to come; bit annoying if you're on the 4th floor.

Location was fantastic. Next to oxford street and the underground was just a few minutes away. The room was small (superior single) but comfortable enough for one person. Bed was comfortable and the bathroom was also well equipped

Stayed in April 2024

The toilet room was tiny. It is a little bit difficult to stay there

The location is the best. The room was clean and every day we have got bottles if mineral water.

Stayed in April 2024

I did not like the room, the single rooms are very small and that is not reflected in the price

Stayed in April 2024

Couldn't adjust the AirCon

Good location, Good size room / bathroom

Stayed in April 2024

staff cleaning the rooms in the morning, making noise, was a bit inconvenient.

Excellent location

Stayed in April 2024

no mirror to plug hair appliances in to do hair ! kettle lead very short to make tea properly! lift was a bit dodge , not clear on room service.

comfortable bed , bathroom nice .

Stayed in April 2024

My room was small. No natural sunlight. Very dark hotel overall. To compensate there were lots of lights in the room but the spot lights in the room were overpowering in the evening when I required some subtle lighting. Could have done with a bedside lamp to address this. The room was extremely hot yet the air conditioning unit would benefit from an engineer as it created an extremely noisy rattle. It was difficult to open a window to get some fresh air to circulate as an alternative. The bed could have been more comfortable.

Pleasant and attentive hotel staff. Excellent location. Fantastic range of breakfast options. I did use the resteraunt in the evening and enjoyed a meal. It would be helpful to have a light bite range option on the menu.

Stayed in April 2024

Slightly high priced for what you get, but not bad for the centre.

The hotel was comfortable and centrally located The breakfast was good too.

Stayed in February 2024

Location was easy to reach and not far from where I needed to be for a morning meeting. Breakfast - the eggs benedict was yummy and service was fab! Room was a bit snug in terms of space, for the amount paid, but comfy.

Stayed in April 2024

Excellent location.

Stayed in March 2024

There were some long waits for the single lift, which is understandable in an older building. The television could have been bigger and had a better range of channels.

Very friendly check-in. Upgraded to a double room. Bed and especially pillows very comfortable, as usual for a Radisson. Excellent breakfast with extensive choice from "full English" buffet, as well as juice, cereal, pastries, etc.

Stayed in March 2024

The size of the room. It was even hard to unpack my suitcase.

Location is great, close to Oxford street and Marble Arch.

Stayed in March 2024

breakfast is good here

Stayed in March 2024

No problems at all, only that the toilet seemed like it was blocking at times. We found you had to hold the flush button until everything was gone. Very minor issue so we didn’t even feel the need to bring it to the staffs attention.

Location was excellent. In walking distance of Hyde Park and 2 minutes away from Marble Arch underground station. Lots of retail stores in walking distance. Felt very safe in the area. Staff were very kind and the cleanliness was exceptional. The bathroom was a nice size and had lots of fresh towels, toiletries, cotton wipes and buds. Will definitely stay here the next time I visit London!

Stayed in March 2024

Elevator take ages to come

Excellent location clean room and friendly staff

Stayed in March 2024

Nothing everything was great 👍🏼💐

The employees are smiling and helpful, and the location is very wonderful, close to important events and places in the capital, London. As for breakfast, I did not eat it because I was fasting during the holy month of Ramadan.

Stayed in March 2024

Standard rooms quite bijou but clean and comfortable

Lovely staff upgraded our room

Stayed in March 2024

The size of the room was small. I had 2 big suitcases and no proper space was left to really move about. The elevator was slow.

Location was great right next to oxford street. The steak and lobster in house made for good dining. The staff were friendly, helpful and polite. The rooms were clean and bathroom amenities were sufficient

Stayed in March 2024