Their hot chocolate could be better, but that’s it

It never feels busy and everything is immaculate. The staff are the best I’ve come across in all of London

Stayed in May 2024

There was nothing to dislike about this hotel.

The staff were so lovely and extremely helpful, nothing was too much trouble. The breakfast choice was great and again the staff were lovely and very attentive. The location for the main sites of Central London is perfect,.

Stayed in May 2024

Nothing. Completely faultless

Everything. Simply, everything. The staff were incredible from the moment we arrived to celebrate my boyfriend’s 40th. The food was devine, lots of beautiful and thoughtful touches in the room and the spa is one of a kind. Let alone how much history is steeped in the building.

Stayed in April 2024

Nothing.

It was incredibly calm, well-appointed and friendly. The history tour was a high point as was the spy bar. Breakfast was great.

Stayed in March 2024

Zero not to like

The atmosphere history decor spender it’d a magnificent Propery but to make it really special are the enthusiastic eager to please and efficient staff

Stayed in February 2024

Breakfast needs work. They made reservations for us at papermoon known we had a child and when we arrived for dinner were told that children under 12 were not welcome, it didnt set a nice tone to our meal.

Stunning property with beautiful rooms and amenities. Staff wonderful.

Stayed in February 2024

amazing hotel

Stayed in January 2024

I didn’t like that I had to call them several times prior to me booking because no one got back to me

I love how attentive and how luxury everything was. The whole experience the night was given very luxury high-end quality great value for money will definitely be going back very romantic.

Stayed in January 2024

Leaving!!!

The staff were exceptional, the facilities were incredible and the spa was amazing.

Stayed in January 2024

good

Stayed in January 2024

Everything was perfect

Everything was perfect

Stayed in December 2023

Nothing.

The OWO hotel is steeped in amazing history. It has been beautifully and sympathetically transformed into an exceptional hotel. The "Spy Bar" is a must visit. Amazing I have to say the staff at all levels, give this hotel soul, and without that "soul" it would be just another high end hotel. Which it certainly is not. "Bravo" Raffles OWO.

Stayed in December 2023

Service was slow at breakfast, although again very pleasant staff, just felt disjointed. The bedroom felt cramped for a premium experience & disappointed with the aspect. Bathroom was excellent, however not value for money.

The history, the renovation, so many staff on hand to help direct you around the place, all very pleasant. Very clean etc. Loved the little history tour, enjoyed the so called spy bar, playing on the intrigue of 007. Fantastic catering service for evening function.

Stayed in November 2023

All excellent

Best hotel in London, great restaurants, staff and rooms.

Stayed in October 2023

Terrible room.

No mirror in the room to get ready or do your hair. It’s ridiculous Could not use a hair straightener in the bathroom where there was o my a mirror thete

Stayed in April 2024

This hotel is a building that should be extremely luxurious and designed like that. However, poor quality rooms are cold and do not make the slightest effort to heat them. The windows do not open in the rooms and it smells of a century of stuffy moisture. The staff is never courteous. I was harshly warned in my room at night, very rude.

Although the building is very beautiful, there are employees who talk badly about service and business disgrace.

Stayed in April 2024

Service was rough because the hotel is so new. Everything took a long time. One barista didn't know how to make the matcha that was on the menu. Staff couldn't tell me where things in the hotel were. Some staff checked in way too often, constantly interrupting us during meals. When mistakes were made, multiple staff would apologize afterwards and the constant interruptions felt annoying. One apology would have been fine. Even when I had earbuds in and was clearly working, staff would interrupt me repeatedly to ask if I needed anything. I won't name the restaurant but at one of the restaurants on site we had the worst meal we've had in London in years. So bad they comped it for us. The appetizer literally tasted spoiled as though the vendors gave them the worst product possible but they used it anyway. And they never brought the wine we had ordered. I regret staying here.

Breakfast was delicious and in a gorgeous setting, but it took over an hour for the two of us to get eggs and porridge. Gorgeous swimming pool and spa. The beauty of the hotel is the best part about it.

Stayed in October 2023

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Stayed in February 2024

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Stayed in April 2024

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Stayed in April 2024

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Stayed in March 2024

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Stayed in March 2024

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Stayed in February 2024

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Stayed in February 2024