N/a

Great location nice & quiet

Stayed in May 2024

Soap dispenser didn't work well and no shampoo.

Good location and excellent value for money. Room was spacious.

Stayed in May 2024

Close to the Millenium bridge. Easy access to Newcastle. Close to Gateshead interchange for public transport hub.

Stayed in May 2024

Have stayed before at this hotel and will probably stay again. Love the location.Perfect for a walk into Newcastle and for the short drive to South Shields to visit family.

Stayed in May 2024

It's a tad scruffy in parts, but very clean.

Location is great. Short walk across the millennium bridge to reach the main city sights. Hotel was very clean.

Stayed in May 2024

Have stayed before at this hotel and it is always clean and tidy even if a little careworn but it will not stop me booking it again in the future.

Stayed in May 2024

Doesn’t seem to be any air con and the room was quite warm so we had the window open but it’s close to a main road so quite noisy.

Lovely greeting from the member of staff at the front desk, huge and incredibly comfy bed, clean and tidy room.

Stayed in May 2024

Good location and friendly staff.

Stayed in May 2024

Good quality rooms, next to the river and within walking distance of bars and restaurants Great value at the price we paid.

Stayed in April 2024

Clean and comfortable. Good that there was security on a night

Stayed in May 2024

Would stay here again.Very clean and tidy. Staff very friendly.

Stayed in April 2024

Prices of drinks

Big bed

Stayed in May 2024

Slightly noisy at night

Excellent staff great breakfast definitely use again

Stayed in May 2024

The £10 car park charge is, I feel very very expensive. I understand if they charge commuters to park there, but not guests

Nice comfy, spacious rooms. Helpful staff, very nice breakfast

Stayed in May 2024

I think the bed was on wheels so when I lent on it to fasten my shoes I would move (alot), not great having been out for a couple drinks and returned to the hotel to get changed for the evening. The security guard when returning to the hotel was a bit over the top. I had forgotten my charger in my friends car so each time I went to use the lift he questioned me as to who my guest was, I didn't have a guest and the people I were with had their own rooms and showed their room keys. He did this multiple times. Before checking out I came down for breakfast but sadly I was too early (i miss read the serving time) so requested a cup of te while i waited,, the gentleman who served me seemed a bit miffed by my request and asked " is there non in your room". Surely if I am happy to pay for a cup of tea rather than use room facilities then that is my choice and shouldn't be questioned

The hotel was very well presented. Check in was pleasant and done very quickly. Room was clean and spacious. Reception and bar staff were very friendly throughout the stay. Bar area was really nice to sit with a drink and wait while the rest of out party joined us.

Stayed in May 2024

parking charge room was cold and heater not big enough

close to quayside easy access to city centre and riverside short walk to millennium bridge and main landmarks lots of parking

Stayed in April 2024

It's a bit of a distance from town, about 25-minute walk, and yes, Newcastle got a very not too convenient transportation system, so I resorted to walking most times.

Nice Hotel and very comfortable. However, It needs a bit of makeover for the exterior.

Stayed in May 2024

N/a

Very friendly helpful staff

Stayed in May 2024

The toilet had a crack in it and the TV was very small

The bed was comfy and it was very spacious in the room. The kitchen staff are amazing and very friendly.

Stayed in May 2024

Not enough car parking spaces are available, esp as you pay £10 per night. Hardly any plug sockets in the room. Outside the hotel, particularly the side and back of the hotel were covered in litter. Was woken at 0615 on Sunday by a couple in the room below us fighting, shouting, screaming and then female crying. This went on for over an hour. It was very distressing to hear. Did report to reception.

Staff were excellent. Breakfast options were good. It was clean although curtains in our room were looking tired.

Stayed in May 2024

Bed was uncomfortable

Breakfast nice &breakfast staff were really friendly & helpful

Stayed in May 2024

The exit code for the parking changes so the code that your given at checkin is useless. It also meant we couldn’t get out the car park without going back to reception and asking for the code

Good location. Short walk over the Millenium bridge to get into town

Stayed in May 2024

Good location, huge bed, lovely spacious and quiet room. Friendly and helpful reception and bar staff. Bar food ok and drinks prices quite reasonable.

Stayed in May 2024

Some edgy guests, someone else commented that it's used as a bail stayover

Nice hotel, helpful staff, didn't eat there so can't comment.

Stayed in April 2024