Church St, Inverness, IV1 1QX, United Kingdom
#42 of 50 hotels in Inverness
Guests' ChoiceBased on 2656 hotel reviews
7.1Cleanliness
7.9
Comfort
7.9
Location
8.9
Facilities
7.4
Staff
8.4
Value for money
7.0
Free WiFi
6.8
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End of dialog contentReviewed: 1 June 2024
Jim
United Kingdomprice for what you get
location and staff
Stayed in May 2024
Reviewed: 31 May 2024
Sudhir
QatarThe Wash Basin was leaking .
spacious room and comfortable and big bed.
Stayed in May 2024
Reviewed: 31 May 2024
Ayolt
SpainA big room, great location, parking close, but no airco on the room. But overall good and I'd go to mercure again!
Stayed in May 2024
Reviewed: 28 May 2024
Mary
United StatesThe bed was against the wall, requiring one person to climb out over the end, so we moved it. We asked (twice) for a second hand towel and second desk chair, and though it was promised, these things were never delivered. We usually don’t have the rooms cleaned for a short stay, but we asked for this one day in hopes we would get another towel. They came in, but they did not change the bed or bath linens—or add a towel. The compact double seems to be intended for one person.
The location was excellent—a block from the train and bus stations with many restaurants nearby. A restaurant in the hotel served breakfast, dinner, and drinks. We had one dinner there; the food was very good.
Stayed in May 2024
Reviewed: 25 May 2024
Mary
AustraliaDifficulty with tv and key and cigarette smell
Location and breakfast
Stayed in May 2024
Reviewed: 24 May 2024
Paul
United KingdomNoisy Bedroom - room overlooked the street behind the hotel and noise from a disco and late night revellers and from vehicles making early morning deliveries could be heard.
Location was perfect. Reception staff polite & very helpful. Room was clean & comfortable. Bar area & restaurant have good views overlooking River Ness
Stayed in April 2024
Reviewed: 17 May 2024
Suzanne
United KingdomSome of the decor may need a bit of a refub.
Stayed in March 2024
Reviewed: 14 May 2024
Amy
United StatesThe bar and the restaurant were not great.
Great location. Clean room.
Stayed in May 2024
Reviewed: 6 May 2024
David
United KingdomEverything was good
The Staff and Rooms were fantastic
Stayed in May 2024
Reviewed: 5 May 2024
Ingeborg
NetherlandsStaff was not friendly at checking in. She could see on my bank account that I made the payment, because she didn’t see it in her system, she refused to check me in. I was just released from the hospital ( emergency) and had a foot injury. No empathie at all!! Rooms are small for the price paid
Clean, excellent breakfast
Stayed in April 2024
Reviewed: 30 April 2024
Daren
United Kingdomslow service in the bar.
staff where very nice and evening meal staff very helpful.
Stayed in April 2024
Reviewed: 30 April 2024
Chris
United StatesThe room felt a little small and outdated but not much time spent there anyways
Property is in a prime location in downtown Inverness walkable to everywhere and has views of the river.
Stayed in April 2024
Reviewed: 29 April 2024
Michael
United KingdomAccess doors to the car park need to be unlocked by 5 am on Etap Loch Ness morning to facilitate getting bikes and bags out of hotel without getting locked out.
Location for cycling event. Parking, although I was unable to book a space, so I arrived early to make sure.
Stayed in April 2024
Reviewed: 29 April 2024
Lesley
United KingdomThe room was tiny and very noisey
Lovely breakfast
Stayed in April 2024
Reviewed: 28 April 2024
Ryan
United KingdomAfter paying for carpark as instructed I had received a rather steep fine a month later. It was resolved several days later
Food was very delicious and fair priced ! Location is excellent and relatively quiet. Staff are very friendly and rooms are absolutely huge!
Stayed in April 2024
Reviewed: 23 April 2024
Alison
AustraliaHotel Is quite tired, could do with a tidy up.
Location was central and car park easy to find
Stayed in April 2024
Reviewed: 22 April 2024
Betson
United KingdomThe building, especially from the riverside elevation, is looking a bit dated
Good location. Clean and nice inside. Friendly, helpful staff. Nice room.
Stayed in April 2024
Reviewed: 21 April 2024
Chris
United KingdomNot enough plug sockets in the rooms the fan in the bathroom didn’t work no USB port in the room
Location staff breakfast
Stayed in April 2024
Reviewed: 21 April 2024
Vivienne
United KingdomNowhere to put clothes except hanging as we were there for a few days so had to live out of suitcase. Bed a bit hard. Nowhere to sit apart from bed. Had a problem with food in restaurant but plenty of other places to stay. Shower not very powerful.
Excellent location in the centre of Inverness. Comfy rooms. Plenty of choices for breakfast.
Stayed in April 2024
Reviewed: 21 April 2024
Helen
United KingdomDoor to the room is TINY! You struggle to get in with a suitcase.
Great location. Parking on site and the staff were really friendly and helpful.
Stayed in April 2024
Reviewed: 19 April 2024
Jeremiah
CanadaJo the receptionist is lovely! All the guests love her charm and she’s very helpful and sweet.
Stayed in April 2024
Reviewed: 16 April 2024
Pamela
United KingdomRoom very noisy at night abd again first thing. Would have preferred room on riverside of hotel.
Location
Stayed in April 2024
Reviewed: 14 April 2024
Karen
United KingdomRight next to very loud bars. My room was at the back of the hotel and every night was extremely noisy until at least 2am
Close to town, restaurants, supermarkets
Stayed in April 2024
Reviewed: 14 April 2024
John
United KingdomExternal a bit scruffy not the usual standard as previously experienced.
Room good size
Stayed in April 2024
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