I didn’t like how I had to change the key a few times because I’ve went next to my phone or Wallet

As beautiful as the pictures and the attention to detail. Only small details but massive impact.

Stayed in May 2024

Too small, the washing sink is even in the room instead of in the bathroom.

clean, great location

Stayed in June 2024

Curtains let in light

Stayed in May 2024

Good location, close to Waterloo

Stayed in May 2024

nothing.

Excellent location in Southbank on Lower Marsh street which holds a street food setup every weekday. Easy walking distance to many London attractions and about 15 mins to the footbridge across the river Thames. Comfortable place with friendly staff and a good on-site restaurant/bar.

Stayed in May 2024

Nothing

Contemporary

Stayed in May 2024

Room layout of lovely room such that there is no place to put the suitcase as also sink is at the room. Also very little table space to keep your things.

Nice looking room with wooden floor. Great location. Shower with glass walls fancy but should have curtains in both sides

Stayed in May 2024

My only criticism was the lack of a kettle in the room. There are coffee & tea making facilities for free on each floor but i hadn’t realised that! Desperate for a cup of tea in the morning it wasn’t until I left my room that I realised. It wouldn’t stop me staying again but come on… everyone would like to make an early cuppa in private in their PJs!

Very very sparklingly clean and well presented. Feels quite high end for a good price. Comfy bed too

Stayed in May 2024

Tea and coffee facilities are communal as part of a landing area on each floor just in front of the elevators. Means i had to get dressed in the morning and engage with people just to have a cup of coffee (first-world problems, lol). The shower and toilet cubicle is a glass box in the bedroom - not a separate room. Ok as a solo traveller but not great for privacy if you are a couple! I didn't pay for breakfast because it was £20 and only a "continental buffet". Instead I went to a near-by cafe aftet checking out.

Great location and nice decor; pleasant and helpful staff; very handy 24hr front desk; extremely comfy bed. Room size adequate for an overnight stay. Excellent shower. Seamless checkout experience and very happy with 11am limit (other hotels are 10am).

Stayed in May 2024

A cooked breakfast option would be nice, even if it’s limited to bacon or sausage sandwiches.

The hotel was beautifully designed and quirky. The service was excellent too, all the staff were helpful and friendly.

Stayed in May 2024

The location was superbe, right in the middle of Lower Marsh, a very lively street with lots of pubs and shops, and right behind Waterloo station. The availability and kindness of the staff was also a plus, as well as the cleanliness and comfort offered by the rooms. Highly recommended!

Stayed in April 2024

I think 18£/person for breakfast too much. It should be included in price of the room.

Nice, modern, good position, clean, quiet.

Stayed in April 2024

nothing

The room was really comfortable with quirky extras that I really appreciated.

Stayed in April 2024

NA

Ruby Lucy is one of my new favorite hotels! Everything about the property was exceptional! The hotel staff were so welcoming, kind, and helpful. Honestly, the best hotel staff! The location was perfect. It was within walking distance to so many sites. The surrounding area had many restaurants and pubs. Every day there were street vendors with many different options of food! It was also a quick walk to the train station. The property was extremely clean!

Stayed in April 2024

Not applicable.

Staff is friendly. The facilities are also clean.

Stayed in April 2024

Very limited food menu

Really great vibe, super friendly staff, great location and clean comfortable room.

Stayed in April 2024

Great service

Stayed in March 2024

Our room was across from the staff closet and there was some construction going on outside somewhere. Since we were very jet lagged, the noise was not very convenient for when we hit a wall and needed an afternoon nap.

It is in walking distance to Big Ben, They Eye, Westminster, St Paul’s Cathedral, Churchill War Rooms, shops, pubs and food. The hotel itself has a great bar and cool little dining area. The beds are also extremely comfortable.

Stayed in April 2024

Super comfortable room and great location. I really appreciated how close it was to the station. The street that the hotel is on was wonderful also. I would highly recommend this hotel and would stay here again!

Stayed in April 2024

The air vent facing the bed.

Very friendly and very helpful. Clean and a comfortable.

Stayed in April 2024

The only thing I wished for was a fridge in the room. Considering that I was there for one night and had to leave at 3am to catch my plane I couldn’t book breakfast and it would have been handy to be able to store some food/cool water

The location was great, maybe 10 minutes walk from Waterloo station and surrounded by places to eat. The room was clean and comfortable and I especially appreciated having the thermostat in the room. The self check in was easy to use and checking out was swift, I just dropped the key at the bar

Stayed in April 2024

Booked this on a whim, without a lot of research, and we were delighted with our choice. excellent location, bright and airy rooms. We will return for sure :)

Stayed in April 2024

Warm welcome, friendly staff .delicious cocktails with a great selection on the menu .Great location near all attractions. Great value for money.

Stayed in March 2024

No fresh milk at tea and coffee stations

Great room

Stayed in April 2024