15 Westgate Road, Newcastle upon Tyne, NE1 1SE, United Kingdom
#20 of 58 hotels in Newcastle upon Tyne
Guests' ChoiceBased on 7897 hotel reviews
8.3Cleanliness
8.6
Comfort
8.6
Location
9.4
Facilities
8.4
Staff
9.1
Value for money
8.7
Free WiFi
8.7
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End of dialog contentReviewed: 18 May 2024
William
United KingdomRoom only cleaned once during my week long stay. No idea why my room was being ignored? Had to literally ask the cleaner to do my room. Is it a problem with the daily rota of rooms being cleaned? I don't know but the cleaning staff themselves were pleasant and friendly.
Hotel in perfect quiet location close to Newcastle Central station. Good reception staff. Nice room.
Stayed in May 2024
Reviewed: 17 May 2024
Julie
United KingdomThe roll call to access our room after midnight 🤣
Loved the proximity to the city and station
Stayed in May 2024
Reviewed: 17 May 2024
Anindya
United States- Room Service missed refilling supplies multiple times
- Great Location - Friendly and helpful front desk Staff- e.g., we had requests for extra utensils for our takeouts and they provided unquestioned.
Stayed in April 2024
Reviewed: 17 May 2024
Lucy
United KingdomWe paid to check out at 3pm (due to me having a medical procedure the day before) but the cleaning people just walked into our room and then after than knocked on our door before our 3pm check out. Better communication letting them know not to attempt to clean our rook until after 3pm would have been appreciated
Room was comfy and very handy for the train station..also very accommodating by letting us check out at 3pm for £30
Stayed in May 2024
Reviewed: 17 May 2024
Tomas
United KingdomToilet was a bit dirty and on day of check out there was no hot water
Lovely little hotel right near the train station and only a 5 minute walk from most bars, shops and pubs - bed was a little small for my height however still slept very well
Stayed in May 2024
Reviewed: 16 May 2024
Andrew
United KingdomCreaky laminate flooring when walking about room No 118. A little noise from main road below but all in all a comfortable nights sleep
Very spacious clean room (superior) Good choice at breakfast
Stayed in May 2024
Reviewed: 16 May 2024
Jin
United StatesThe shower room "divider" (not door) could be better -- "longer" we shall say. Together with too shallow incline on the floor, lot of water/splash easily went into the toilet floor. This was not pleasant. We put an extra towel to prevent the washroom from flooded.
Communication before arrival was flawless and responsive. Location could not be better. Staffs were not just very friendly but also showed "can-do" attitude at all time. Room was clean, practical, well sorted and functional. We had a good night sleep for the activity for the following day.
Stayed in May 2024
Reviewed: 15 May 2024
Louis
United KingdomCould do with more coffee sachets in the room
Emily at the front desk was great, really polite and checked me in & out very quickly and easily. Cleaning staff on. Third floor lovely and polite.
Stayed in May 2024
Reviewed: 14 May 2024
Laura
United KingdomClean comfortable room bunks were fab for our two boys, ideal location .
Stayed in May 2024
Reviewed: 14 May 2024
Jill
United KingdomLocation- nowhere to eat late when I arrived. Several. Nightclubs with Bouncers very nearby. Difficult to get to va taxi due to.onecway system though it was a short distance from James Boukevard.
Hotel was great - staff friendly and room was excellent. Newcastle Csthedral was a worthwhile attraction to see
Stayed in April 2024
Reviewed: 14 May 2024
Pat
United KingdomWindows didn't open ,but it had air con
Nice clean hotel and very well situated unr the city centre
Stayed in May 2024
Reviewed: 13 May 2024
Catherine
United KingdomNothing
Loved area was close to everywhere we went ,hotel very clean comfortable great air condition.Staff very courteous and help
Stayed in May 2024
Reviewed: 13 May 2024
Angela
United KingdomNothing
The receptionist Emily she was so friendly and very helpful
Stayed in May 2024
Reviewed: 12 May 2024
Eric
United KingdomNot alot
Central location very nice breakfast
Stayed in May 2024
Reviewed: 11 May 2024
Paul
United KingdomVery poor breakfast for the price no mushrooms fried egg or blackpudding advertised as full continental
Stayed in May 2024
Reviewed: 10 May 2024
Tanya
United KingdomLocation was fantastic
Stayed in May 2024
Reviewed: 10 May 2024
Lindy
United KingdomCouldn't lower the temperature on the thermostat from 18 degrees.
The staff were great, very helpful, welcoming and friendly. Very good breakfast buffet.
Stayed in May 2024
Reviewed: 10 May 2024
Ian
United KingdomRoom too hot
central location
Stayed in May 2024
Reviewed: 10 May 2024
Jane
United KingdomPillow not comfortable but didn’t see the spare ones on shelf until morning, maybe put 4 on bed? as stayed as couple. Bathroom could have been cleaner but was ok.
Great location, facilities fine, easy access, easy checkin/out. Didn’t eat there so can’t comment other than breakfast seemed expensive, hence not eating there
Stayed in May 2024
Reviewed: 7 May 2024
Lorna
United KingdomSome noise from party goers returning but only to be expected in city centre hotel on Sat evening.
Central location close to train station and excellentbase to explore city from. Small functional room . Good value for money. Good shower,fluffy towels and reasonably comfy bed
Stayed in May 2024
Reviewed: 7 May 2024
Andrew
United KingdomThe shower, pressure was ok but not what I'm used to
The bed, slept like a log. The room being soundproof
Stayed in May 2024
Reviewed: 6 May 2024
Russo
United KingdomVery nice Hotel, clean and professional. Central location but very quiet. From the 5ft floor there is a beautiful view
Stayed in May 2024
Reviewed: 6 May 2024
Ciara
United KingdomLocation was amazing. Staff very helpful
Stayed in May 2024
Reviewed: 4 May 2024
Eunice
United KingdomThe staff,room, and food
Stayed in April 2024
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