This was a last minute booking and Booking.com offered me an upgraded room for £15. I accepted the offer and was charged £24.75 for it. I queried this but as the link had then gone I had no photographic proof ( how can this not be traced?). The pool was lovely, not busy, the steam room was nice. I decided to have a long shower back in my hotel room rather than a quick shower at the pool, however, I then discovered the hair conditioner bottle was empty. Having no idea how long I would wait for it to be refilled and I was in the middle of showering I had to leave my hair unconditioned after going swimming. I reported this the following morning. My husband found the bed uncomfortable, I found the bed firm but good. We arrived at breakfast and the room was not too busy. Our pot of tea was brought over quickly and we were told to enjoy the continentel breakfast(which was excellent) and somebody would be over to take our order for the hot breakfast. After waiting roughly 20 mins after finishing the continentel breakfast I had to ask a member of staff to take our order. After roughly 30 mins of waiting for this, I had to ask if we would receive it soon. When it arrived the food was closer to warm than hot. We saw the room getting busier and then quiten down again, we also saw other people who arrived after us receiving their breakfasts and then leaving while we were still waiting. The staff did look to be working hard and I think we were just unfortunate to to overlooked, twice! Unfortunately my lasting impression was being slightly disapointed.

Location of the hotel was fantastic, the view from room was lovely, the pool was also very nice.

Stayed in May 2024

Generally staff were excellent but the service during our meal in the Garden Kitchen was poor. One waitress seemed to have far too many customers to cope with so service was very slow and unfriendly.

Fantastic location and brilliant room with views over Gylly beach.

Stayed in May 2024

The room was adequate but not worthy of the price charged. For example the shower was broken & required a repair. Car parking was difficult with a long walk from the room which was situated in another building to where my car was parked.

The Hotel staff were very helpful & friendly. I am sure the spa was very good but I didn't have time!

Stayed in May 2024

Bathroom of room could’ve been cleaner, all complimentary toiletries in room were empty Buffet breakfast was nice but a bit off putting that the bread was mouldy

Close to the beach, nice on site bar

Stayed in May 2024

breakfast served later

hydro spa

Stayed in April 2024

Parking! For the number of rooms the available parking is nowhere near adequate. I had to park in the 'pay & display' down the hill. It's not far, but it's fortunate I don't have any mobility issues as if so it could cause a problem as the hill, while short, is relatively steep.

Great reception on arrival, and the hotel and room are very clean and 'neat'. The only meal I had was breakfast, which was served quickly and was excellent.

Stayed in April 2024

The breakfast service needed more staff.

Room and balcony super. Lovely seaside theme throughout resort carefully reflected in decor.

Stayed in May 2024

The room had a smell as someone may have smoked in it or smells from the external ventilation

Location and gym

Stayed in May 2024

The walls are very thin. Could hear conversations above us, as well as the extractor fan going off in the room next to us. The grouting needs doing in the bathroom.

The bar is beautiful, the food was amazing, the breaking choices were great. The room was lovely with robes and the pool and gym were great. Received drinks voucher for my friends birthday with a card. The location is amazing with beautiful views.

Stayed in May 2024

Paid extra for a balcony which wasn’t a very good lay out in the room, couldn’t see out easy and had a block of apartments in our view. Was supposed to be a live singer on which was looking forward to which never showed up. Also think the hydrotherapy pool should be included in the price when you stay.

Absolutely loved the hydrotherapy pool and outdoor facilities.

Stayed in May 2024

Nothing

We’ve stayed here before and were disappointed coming back. Great attention to detail, simple but everything is great quality and a lovely breakfast.

Stayed in May 2024

Location was great and the staff were nice and friendly.

Stayed in May 2024

Room was very warm despite radiator being turned off - won’t be comfortable at all at the height of summer. Lots of noise from outside the room

Food and service excellent. Rooms recently decorated and in good order

Stayed in April 2024

Nothing negative other than parking which at times was very busy but we knew this in advance. Uphill 15 min walk to the town if that would be an issue for you.

The hotel was beautifully decorated. Great view from the dining room, breakfast was excellent. Staff were very friendly. A, fridge was added to our room which was great. We will definitely go back there to stay again. Hotel offered us, a discount as there were building works starting next door

Stayed in April 2024

Coffee at breakfast wasn’t good compared to coffee at dinner (powdered milk!)

Excellent location.

Stayed in April 2024

Nothing however the choice at breakfast for gluten and dairy free is very limited and information is not available on the breakfast menu. The berries and yogurt could easily be adapted with Alpro plain yogurt.

Beautiful location, staff as friendly and amenable as always especially Oscar and Tom.

Stayed in April 2024

Could be more parking spaces. It’s a little tight.

Rooms were lovely albeit a little small. Breakfast was nice Location great for the sea, but it’s a challenging walk into town because of the terrain

Stayed in April 2024

View from room was of the back of another hotel.

Excellent breakfast, clean room, modern hotel with good facilities.

Stayed in April 2024

Miserable staff, soft bed, noise from room above. Have to pay extra for the spa facilities although this is fair it needs to be stated on photographs as you think when booking that's what you are entitled to use but have to book at £40 each

Great location, nice hotel lovely spa

Stayed in April 2024

Too many emails. 10 plus 6 messages on Booking.Com

Very comfortable

Stayed in April 2024

View obstructed.

Modern and clean.

Stayed in April 2024

We booked a room with a courtyard for the outdoor space. Then told there was building works so we were moved to a different room upstairs. This room looked clearly onto what looked like a building site. We would have been better on lower ground as we wouldnt have seen the mess from the fence surrounding the courtyard. I feel we moved and ended up worse off.

Food was lovely and friendly staff, pool.was very clean. Bed was lovely and comfortable.

Stayed in April 2024

The parking spaces can be a nightmare

It’s conveniently located

Stayed in April 2024

The TV could do with more channels. A dog was barking in one of the nearby rooms. Drilling from the work being done started early. I think 8.00 am is too early as I wanted to sleep in for a rest.

The ambience of the hotel and the friendly, attentive staff members. The food is very good, especially the breakfasts. The locality of the hotel is also superb.

Stayed in March 2024