2 Norfolk Street, Manchester, M2 1DW, United Kingdom
#4 of 116 hotels in Manchester
Guests' ChoiceBased on 2113 hotel reviews
9.3Cleanliness
9.7
Comfort
9.7
Location
9.6
Facilities
9.4
Staff
9.7
Value for money
8.8
Free WiFi
9.1
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End of dialog contentReviewed: 12 February 2024
Chloe
United KingdomNot really an issue with the property, but noise outside of property was extremely loud, and did keep me up most of the night, however I appreciate this is not a hotel issue as such!
Warm, welcoming & clean. Lovely hotel with great attention to detail. Staff were excellent!
Stayed in February 2024
Reviewed: 11 February 2024
John
United KingdomGreat location, elegant, well maintained
Stayed in February 2024
Reviewed: 10 February 2024
Jessica
United KingdomThe staff from start to finish were exceptional! The location was incredible - surprising quiet for where it is in the city. The building and rooms just oozed glamour and class!
Stayed in February 2024
Reviewed: 9 February 2024
Howard
United KingdomI cannot think of anything negative to say about our stay.
The building is very impressive with a rich interesting history. The staff attention to detail and help when there was a little hiccup was superb.
Stayed in February 2024
Reviewed: 8 February 2024
Eoin
IrelandBy far the best customer service ever experienced in a hotel.
Stayed in February 2024
Reviewed: 8 February 2024
Andrea
United KingdomBreakfast only served until 10am. Should be served until 11am.
Front house staff were very welcoming and helpful
Stayed in February 2024
Reviewed: 7 February 2024
Emma
United KingdomInteriors, service, location.
It’s one of my favourite hotels in Manchester. Location, decor and service. I think it would be improved if it had its own bar but the bar below is great.
Stayed in January 2024
Reviewed: 5 February 2024
Amanda
United KingdomStunning hotel, stylish and comfortable and wonderful staff.
Stayed in February 2024
Reviewed: 4 February 2024
April
United KingdomThe luxurious modern twist to the stunning architecture and history of the building. Staff went above and beyond.
Stayed in January 2024
Reviewed: 3 February 2024
Linda
United KingdomVery central. Clean, historic. Terrific staff .
Stayed in January 2024
Reviewed: 31 January 2024
Matthew
United KingdomEverything Lovely, staff to the room ....
Stayed in January 2024
Reviewed: 31 January 2024
Eleanor
United KingdomI missed some instant coffee
Attentive staff. Beautiful bar area and a glass of complimentary champagne. The whole hotel was stunning and elegant and smelt divine. I loved the stairwell.
Stayed in January 2024
Reviewed: 31 January 2024
Claire
United KingdomNothing
Smells amazing. V clean
Stayed in January 2024
Reviewed: 31 January 2024
Jennifer
United KingdomBeds and pillows were not as comfortable as I expected.
We were going to a concert at the AO arena so location was great for shops during day and restaurants / food venue at night.
Stayed in January 2024
Reviewed: 30 January 2024
Amanda
United KingdomN/a
The style & decoration, beautiful smell as soon as the door opened, greeted by Paul, very professional and enthusiastic the champagne was a delightful touch.
Stayed in January 2024
Reviewed: 28 January 2024
James
United KingdomFirst floor was a bit noisy, with Bin lorry, or something reversing outside at 7am on Sunday..
Perfect location Stunning architecture
Stayed in January 2024
Reviewed: 28 January 2024
Lucy
United KingdomOnly that we hadn’t stayed longer.
The style of this hotel is stunning. The original details throughout with 30’s styling make for a real in of a kind feel. The location is perfect for exploring the city. The staff are all outstanding and cannot do enough to help. We stayed in a standard room but it was still quirky and interesting and more than ample space for a short stay. Spotless throughout. Will be back without hesitation.
Stayed in January 2024
Reviewed: 28 January 2024
Andrew
United KingdomNothing
Superbly finished hotel, everything is 5 star.
Stayed in January 2024
Reviewed: 27 January 2024
Gill
United KingdomEverything lovely warm welcome lovely helpful staff nice room great breakfast would definately recommend
Stayed in January 2024
Reviewed: 27 January 2024
Emma
United KingdomOnly staying 1 night. Wish it could have been longer
Lovely little city centre hotel where the friendly staff go above and beyond Tucked away from the hustle and bustle of the city centre but only a 5min walk to the arndale centre Lovely touch with a welcoming complimentary glass of champagne Staff are welcoming and helpful and a credit to the hotel
Stayed in January 2024
Reviewed: 23 January 2024
Mia
United KingdomNot a complaint just something to bare in mind - We weren't aware a £100 deposit would be taken, however I received it back within a day or so. Understandable why they take a deposit once you see the room!
The most luxurious stay! Heated flooring in the bathroom was a lovely touch. Staff were really friendly and accomodating and the location is perfect, while you're in your room it feels completely out of the way of the town centre but actually so close to everything!
Stayed in December 2023
Reviewed: 22 January 2024
Andrew
United KingdomVery friendly helpful staff. Excellent location in the heart of the City. Comfortable contemporary accommodation in a wonderful historic building.
Stayed in January 2024
Reviewed: 21 January 2024
Michelle
United KingdomNo gluten free biscuits for complimentary biscuits in room.
Old features, treated like royalty by the staff.
Stayed in January 2024
Reviewed: 21 January 2024
Lucy
United KingdomWe feel the welcome area with ivory chairs looks very tired and a little grubby, this would really benefit from a makeover as the rest of the hotel is fabulous
We’ve stayed before and the service amazing, the welcome champagne is a great touch.The hotel rooms were fabulous and bed super comfortable
Stayed in January 2024
Reviewed: 21 January 2024
Akeel
United KingdomNothing.
It's a beautiful building, wonderful atmosphere. The staff were very friendly at all times. Can not recommend the stock exchange enough. Look forward to staying again.
Stayed in December 2023
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