21 The Groves, Chester, Cheshire, Chester, CH1 1SD, United Kingdom
#13 of 28 B&Bs and Inns in Chester
Guests' ChoiceBased on 2714 hotel reviews
8.6Cleanliness
8.9
Comfort
9.0
Location
9.6
Facilities
8.8
Staff
9.4
Value for money
8.3
Free WiFi
8.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 3 June 2024
Kathryn
United KingdomI arrived just before 9pm. Unfortunately I was too late to eat from the menu. Also early morning was very noisy outside . Oh BTW I couldn't find how to switch any of the lights on 🤦♀️
I loved the place. My room was perfect, location fabulous, right by the river. Had a lovely late night walk by the river, felt safe by myself. Staff were really nice and helpful. I wish I could have stayed longer.
Stayed in June 2024
Reviewed: 2 June 2024
Susan
United Kingdomnothing
comfy and quality. peaceful and excellent location. we would return
Stayed in March 2024
Reviewed: 2 June 2024
Jackie
United KingdomNothing
Pleasant staff, room super clean & comfortable
Stayed in June 2024
Reviewed: 31 May 2024
Steven
United KingdomThe room was very warm and the fan was really load and not very affective
Loved the location Didn’t get the name of the lady in the restaurant but she was so helpful and pleasant ( she sounded like a scouser )
Stayed in May 2024
Reviewed: 31 May 2024
Heron
United KingdomNothing
The room was excellent and very clean, staff very friendly and helpful. Excellent location right on the river Dee, 5 minute walk into city centre.
Stayed in May 2024
Reviewed: 30 May 2024
Julie
United KingdomThe two single beds had been made into a double, probably a misunderstanding as we had requested a twin room. The bed was large enough that this wasn’t an issue. Otherwise everything else was excellent.
The location was excellent, close to shops and attractions, but peaceful and quiet at night. The restaurant was good with riverside views and the food was excellent. The staff were all very friendly and helpful. We felt very welcome.
Stayed in May 2024
Reviewed: 30 May 2024
Paul
United KingdomThe cleanliness in the bathroom sink wasn't very nice and the chrome plate where the buttons are to flush the loo kept falling off. The adhesive was worn away and no longer holding it in place.
Excellent location and excellent staff. The restaurant was first class as always. Lovely views and peaceful. So nice to sit out on the deck with a drink.
Stayed in May 2024
Reviewed: 30 May 2024
Andrew
United KingdomAdjoining pub’s furniture tatty but told having refurb later this year
Excellent location, rooms modern, large and clean with great showers. Breakfasts at the pub excellent.
Stayed in May 2024
Reviewed: 30 May 2024
Vicki
AustraliaWe could hear the people in the room next door when they were in the bathroom.
The location on the river was fabulous. It was just quick walk into town and then we came back via walking on the wall and then on the path by the river. It was absolutely freezing when we were there and we were so happy there was a roaring fire and very good restaurant on site with a great view of the rowers on the river. The breakfast was very good too.
Stayed in March 2024
Reviewed: 28 May 2024
Rob
AustraliaNothing to report
Best bed since we left London three weeks ago. Great location, staff wonderful, great parking.
Stayed in May 2024
Reviewed: 28 May 2024
Linsey
United KingdomThe pub where you have breakfast is very dated.
Very nice rooms with a comfy bed.
Stayed in May 2024
Reviewed: 28 May 2024
Edwards
United KingdomRoom had nowhere to put suitcase or hang coats. No full length hanging space. Had to move armchair to get to wardrobe. Only one bedside table. Tea making area awkward and needs more light . The pub itself gave bad first impression by having unpleasant toilets.
Location is fantastic. Parking onsite is rare treat in central Chester. Bed was enormous and shower was fabulous. Housekeeping staff were cheerful and helpful.
Stayed in May 2024
Reviewed: 27 May 2024
Wendy
United KingdomNothing
Large, comfortable room with double shower en-suite. Free parking
Stayed in May 2024
Reviewed: 27 May 2024
George
United KingdomNothing
Lovely fresh , airy room
Stayed in May 2024
Reviewed: 27 May 2024
Peter
GuernseyFlickering fire alarm light, air conditioner hard to set.
Excellent evening meal with great river views. Comfortable room.
Stayed in May 2024
Reviewed: 25 May 2024
Summers
United KingdomA nice 10 min walk along the river to Chester city centre. Room large and comfortable with a good selection of drinks and biscuits, plus 2 bottles of water. Great choice on the breakfast menu, generous portions. We also ate at the restaurant and again food was excellent. Staff were very friendly and helpful.
Stayed in May 2024
Reviewed: 25 May 2024
Jeff
United KingdomNothing.
Staff were very friendly and attentive. Evening meals were excellent. Car parking great. Hotel very handy for a gentle walk into the centre of Chester.
Stayed in May 2024
Reviewed: 23 May 2024
Rhona
United KingdomReally clutching at straws here, but the room was quite hot and stuffy. However, it was a very warm day and was rather lovely to sit with the patio door open to cool down a bit. It definitely wouldn't put me off returning.
The staff were all so pleasant and helpful, we really couldn't fault them! The room itself was really well appointed with a comfortable bed, clean, well-equipped bathroom and a really nice seating area. The lighting options were really handy too. The floating beer garden looked fab, but the rain got in the way of our plans for a relaxing evening drink overlooking the river. We'll definitely be back and look forward to trying it then.
Stayed in May 2024
Reviewed: 23 May 2024
Ian
United KingdomThe first night was noisy till 3am but that was because this woman either arguing or talking very loud, but that wasn't the fault of the establishment.
The room was spotless,the bar and restaurant is a few yards away with an amazing outdoor terrace,the food was excellent and not too far to walk into Chester,and parking virtually outside the accommodation, I'm not sure of her name (could be Sally) but she was excellent.
Stayed in May 2024
Reviewed: 22 May 2024
Ian
United KingdomN/A
Close to rooms. Bright and a good view. Good choice of food.
Stayed in May 2024
Reviewed: 20 May 2024
John
United Kingdomabit more information of where to go places to of interest to see
Breakfast was excellent and good choice. Room faced the car park it was comfortable and close to reception and bar Location was great by the river could not have been better,
Stayed in May 2024
Reviewed: 18 May 2024
Jordan
United KingdomThe room was a bit warm. Fan was provided but didn't want this on overnight due to the noise. Tv signal in the room wasn't great.
Lovely room, decory great and comfy bed. Good facilities with filter coffee a nice touch. Good wifi. Very close to the river in a quiet setting but close to the town and attractions. All the staff were great, helpful efficient and happy. Food in the restaurant overlooking the river was excellent. Breakfast had a great variety, good quality and cooked well.
Stayed in May 2024
Reviewed: 18 May 2024
Keith
United KingdomNothing PERFECT
Fantastic room, close to city centre, staff were really welcoming and nothing was too much trouble. Excellent all round will definitely be coming back
Stayed in May 2024
Reviewed: 14 May 2024
Dave
United KingdomNothing not to like.
Clean and comfortable and in lovely location by the river. About a 10 minute stroll into town through either the park or along the river bank. Staff were very friendly and helpful.
Stayed in May 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content