There was bodily fluid on the wall, soon sorted once reported. The bathroom smelt of sewage.

The location of the hotel wad good.

Stayed in June 2024

Only small issue was quite a lot of stains on the walls and we were near the main door to the rooms and it kept banging all the time which was a little annoying

Great central location. Everything you need in the room . Generally very clean.

Stayed in June 2024

nothing of note

Great room surprising quiet. Good breakfast ( pub ).

Stayed in March 2024

Nothing

Great room parking very close

Stayed in May 2024

Mattress a bit too firm and pillow not very good.

Good location, close to main areas. Helpful staff. Secure storage for luggage. Great beer garden especially in a sunny day.

Stayed in May 2024

Nothing

Excellent service asked for an ice bucket which was brought to our room straight away with lots of ice. Cases where stored away before check in, staff where very friendly and helpful. Coffee tray was very well stocked , water was especially helpful as it was a hot weeend Beds where comfy , can’t recommend it highly enough , very good value for money

Stayed in May 2024

It’s a Wetherspoons so great value for money and we found the staff very helpful and hotel room was great 👍

Stayed in May 2024

Room was lovely but the view of the back of the hotel was horrible and lots of noise from air conditioning units

Nice location. Easy parking in multi storey next door although was very difficult to find.

Stayed in April 2024

All good. A better than average Wetherspoon's experience.

Stayed in May 2024

The pillows whete far to soft... even puttibg two together was still too soft

Everyting was excellent

Stayed in May 2024

The location is superb, in the city centre. The internet connection was excellent. Despite the bar downstsirs it was quiet in the room.

Stayed in May 2024

There were a few occasions when it seemed a bit short staffed behind the bar.

Location of the property is great, staff very helpful. Clean property. Great choice of drinks.

Stayed in May 2024

Clean and convenient access to centre

Stayed in March 2024

Nothing

Location was brilliant, approximately a 5 minute walk to both the city centre and to the canal. Staff were fantastic, really friendly and helpful, excellent customer service. Our room was very clean with everything you would need and the bed was really comfortable. Our evening meals and breakfasts were plentiful, tasty and fantastic value for money. We will definitely be staying again.

Stayed in April 2024

Possibly some brief instructions about the heating/air con?

Brilliant city centre location. Reasonably priced car park next door. The twin room was a good size, warm and comfy beds. Great en-suite shower and plenty of tea, coffee, biscuits etc. Staff were fantastic! Ruth and her colleague were so helpful and good humoured when we had an issue with the air conditioning which was actually my issue for accidentally turning it on at night! Restaurant staff were good natured, super efficient and well organised even at the busiest times. Very impressive and huge thanks to the chefs and all the kitchen staff - food was lovely.

Stayed in April 2024

Noisy in the morning, with delivery (think we must have been over the kitchen)

Great location and rooms were Lovely

Stayed in April 2024

The novelty of having a weathies just downstairs for a cheeky last orders pint, quick coffee or off-the-menu snack is an unrivalled experience. The location is excellent for the Chester shopping and not far at all from the race course. So close to the Roman wall for a scenic stroll. Staff are awesome. Cleaners so nice and full of smiles. When we got there the payment system was down. They promptly put me on a mobile phone to exchange my card details. I've recently had fraud on my account and I did not feel secure doing this in the middle of a busy service. I was asked if I was comfortable doing this but my answer "no..." was not of any interest to the individual checking me in. This was the only point I felt a little disatsified. That was the only negative. In that moment, (and that moment only to be fair), it made me feel like it's a pub first and foremost and the hotel is a bit is an annoying side project. Not the best introduction, but what can you do. Could have done more to accommodate the situation and it then would be 5 stars all round from us. Maybe listen to my answer, take me somewhere quiet. After that though the whole experience was great! Keep your expectations grounded in terms of noise levels, the location dictates a loud city center in the morning, sirens on the main roads early hours, and a happy crowd on the streets chatting after closing time. You are staying in a pub. Can't complain. Join in. Would book again. Would recommend for a night or two, making Chester accessible to those of us on a budget. Thanks to the staff. And friendly people around Chester for making our trip feel special. P.S. Would have loved a last drink lock in for hotel guests, one for the suggestions box. 😆

Stayed in March 2024

Excellent location. Clean, comfy room. Good tea/coffee making facilities in room. Staff very friendly and helpful both in hotel and below in the pub. Food was very good, as usual in Wetherspoons, although could be a little warmer at times.

Stayed in April 2024

Hotter breakfast food.

Unfortunately the breakfast was served only just luke warm on our first two mornings. The third morning it was served hot. However when we ate there in the evening the food was served warm.

Stayed in April 2024

Too many stairs and very steep.

Good location.clean well equipped room. Nice touch the bottles of water in room. Would stay again

Stayed in April 2024

Nothing I had a problem with the room lighting and they sorted it out right away got me a new room a better room and free breakfast so was very impressed

Good service polite and helpful staff

Stayed in April 2024

Key cards needed topping up several times.

Good

Stayed in April 2024

Was all good

Nice central Chester location

Stayed in April 2024

Air con unit outside room noisy

Location

Stayed in April 2024