I think the only thing I would recommend they improve is the WiFi

I always love stating here! The staff and super friendly and helpful and the rooms are always cleaned to perfection!!

Stayed in May 2024

Some tiny leak in the ceiling above the bed in room 26. Range of meals in the bar small.

Lovely decor, lovely place. Very attentive friendly staff. Fab breakfast. Really enjoyed it.

Stayed in May 2024

Staff were fantastic and the breakfast was superb.

Stayed in May 2024

Stains on the headboard and room a bit tired - but was still comfortable and pleasant.

The Beer Garden was amazing and plenty of seating available. Breakfast was outstanding - I don't even eat bacon but the bacon was crispy perfect! Would go back just to have the breakfast again :)

Stayed in May 2024

I can’t think of anything that was negative.

Very comfortable atmosphere.

Stayed in May 2024

The room was great for the price.

Amazing junior suite room

Stayed in May 2024

Nothing at all.

Really comfortable and homely. Situated close to rail links. Fabulous garden and lovely bar/lounge. The room we stayed in was perfect. Breakfast was delicious. We brought our dog too.

Stayed in May 2024

What a lovely place to stay, cozy and full of character! They kindly let us check in early. The room was on the smaller side, but comfortable, well-lit (two huge windows) and well-equipped with everything from a coffee machine to iron and ironing board. I am a light sleeper, so the blackout curtains and the hotel's calm location meant much to me. Still, it's a stone's throw from West Ealing tube station, which quickly connects you to central London. There's no lobby but the hotel has a pub and the breakfast room is also used for events, so it's a very lively place! There's just a tad bit more wear and tear than one would expect in a 4-star hotel. Several different breakfast options were offered, together with the buffet items - we got to try almost all the menu options and especially loved cinnamon brioche topped with yogurt and berries and smashed avocado toast with poached eggs. Last but not least - all staff was wonderful and their friendly attitude made our stay even better!

Stayed in May 2024

Nothing not to like as I said it’s an older property so could do with a little decoration but they clearly put a lot of value into good service and good food/facilities

The property is very well situated 5 minutes walk from the Elizabeth line, it’s very clean, does look a little tired in places but is comfortable and provides good selection of tea/coffee/water. The breakfast is great cooked to order with lots of pastries/bread/ fruit etc…very good value. There is also a pub joined to the hotel and it provides excellent food. The staff are absolutely amazing, it’s quite a young team with Carly, Amber and a third woman (didn’t get her name) all doing front desk, breakfast etc they were great nothing was too much trouble, the manager is great as well we had a little issue and he sorted it immediately! I’ve stayed in quite a few London (outside London) hotels and this one is fantastic for all the reasons mentioned and as it’s outside central London is great value and your only 15/20 minutes away from London by tube. Really really highly recommended.

Stayed in May 2024

Clean, comfortable, relaxed and helpful friendly staff

Stayed in May 2024

Quite a few moths flying around in our room

We have stayed hear on many occasions, Great location, nice breakfast, friendly staff

Stayed in May 2024

Breakfast was amazing. Location was perfect. Rooms were very clean and the staff very friendly!

Stayed in May 2024

Staff very friendly and helpful, everything spotlessly clean, food excellent. Even the beautiful stray ginger cat was friendly and came and sat with us. What’s not to like? I asked for more tea bags and got them with a lovely note, such a personal touch. 😍

Stayed in May 2024

The room was a little cold, with very thin walls. we needed to keep the heating on during the whole night.

Beatiful room, with complimentary slippers, tea and coffee. It’s in a great location, close to heathrow and the city centre is easy to reach. Beatiful neighbourhood and great restaurants within walking distance. The staff is nice and helpful. The breakfast is to kill for, fancy brunch for great price, we loved it.

Stayed in May 2024

Everything. The staff were really friendly and couldn’t be more helpful

Stayed in May 2024

The room was (very) slightly worn out. However, one can also argue it's part of the charm.

The rooms are somewhat bigger than typical hotel rooms in London. Good balance between price and quality. Very good train connection to central London (Elizabeth line and district line, West Ealing station next door; Ealing Broadway, tube within walking distance). Good choice of fresh produce for breakfast.

Stayed in April 2024

Very welcoming, excellent staff. Also good breakfast.

Stayed in April 2024

nothing

Close to Elizabeth line, convenience to and from airport. Room is very stylish, good quality amenities. Breakfast is a la carte (egg dishes) with a small buffet for bread & juice. Very delicious!

Stayed in April 2024

Nothing

Fantastic hotel, friendly staff and fab location

Stayed in April 2024

Breakfast was fantastic - Room OK size for London. Fantastic pub and huge beer garden also.

Stayed in April 2024

No international beers in bar

Location .1 minutes walk to train station. Bar was really quaint and warm .rooms was perfect..staff great especially Yolanda on reception.. Definitely recommend this hotel for trip to London..

Stayed in April 2024

Slightly tired and a few spots of mold in the shower. However I would say it was clean. Nice selection of coffees in the room with coffee machine. Breakfast was good too

Very very helpful staff, nothing was too much trouble. Genuinely interested in providing good service.

Stayed in April 2024

Wonderful room in a lovely hotel for such a great price.

Stayed in April 2024

Parking is good unless they have a function on. We did get to park in a hotel spot out front that night.

Very close to the Elizabeth line (from Heathrow, or into central London. Free Parking tucked away at the back. Reasonable sized room and decent breakfast, with old hotel/pub charm.

Stayed in April 2024