First impression at reception was not a great experience. I was left in no doubt that my request to access my room 20mins early did not suit the reception staff / company policy. I was "instructed" / advised to sit behind reception and they would call me when my room was available. At 3pm I requested access again and was told I'd need to wait until the ice bucket was sent to the room! I felt I had to "force" the situation to get access, no need for a bucket of ice, which was delivered 10 minutes later but went unused! Reception staff should be more aware of arriving guests requirements and, whilst I understand the discipline of check in from 3pm, there could have been a little flex as the room was actually ready!

First class facility, generally first class service across every aspect of the stay. Food was good, staff were professional, keen and friendly.

Stayed in May 2024

For me, it was a stopping off point and not a destination, It satisfied my needs

Stayed in May 2024

Breakfast, full veggie for 1, cereal for 1, tea and toast was a little expensive at £26 Was unable to have a meal there as this is not provided on a Sunday so had to travel 4 miles to nearest hotel.

The decor is fantastic, from the oak beams & furniture throughout to the dog prints on the walls. My description does not really do it justice but the pictures on the web site give you an idea.

Stayed in May 2024

It was a good vibe really comfortable stuff we are amazing couldn’t get any better

Everything it is amazing

Stayed in May 2024

Stayed here a number of times and first time I've gave a review. Always enjoy our stay.

Stayed in May 2024

The communication from staff before we came was great. The decor standards and cleanliness were fantastic.

Stayed in April 2024

It is a bit of a ways from anything, but is very peaceful.

Really well appointed and large new facilities. Incorporates the old and new making the building a very welcoming place.

Stayed in April 2024

Very well presented and full choice

Stayed in April 2024

Veg at restaurant was past best

Rooms are spacious, bathrooms lovely, extras thoughtful

Stayed in April 2024

The only small negative I would mention, we were in a ground floor room near the car park, some kind of light privacy covering at the windows would have been good

We often stop off here on our way home from Scotland and think it would be nice to stay. We were celebrating a special birthday and our wedding so decided to treat ourselves. The hotel, food and service was everything we hoped it would be. Enjoyed it so much we are going to make it our Anniversary get away.

Stayed in April 2024

Nothing

Perfect in every way

Stayed in April 2024

Breakfast not open when i needed to leave maybe packed lunch instead

Room was lovely and food was nice

Stayed in March 2024

The electric car charge point, while really useful, was really cumbersome to use

Beautifully appointed and comfortable rooms, really friendly and attentive staff, great restaurant

Stayed in February 2024

Staff in the dining room were inexperienced and missed little touches such as promptly clearing away empty plates and pouring wine

The hotel is of a very high standard and no expense has been spared on the fixtures and fittings.. The room came with a complementary cocktail, beer and sill and sparkling water. Breakfast was excellent and the dining was substantial and good. Staff were helpful and friendly.

Stayed in February 2024

Place was spotless and staff very friendly and helpful.

Stayed in February 2024

i liked just about everything. I believe the best place I’ve ever stopped. Donna and her team were amazing.

Stayed in December 2023

Three out of five ev charging points were out of order but they are not owned by the hotel - VendElectric are often slow to repair their chargers.

Fresh and open but comfortable and welcoming.

Stayed in November 2023

Good parking, exceptionally finished and friendly staff.

Stayed in October 2023

Very good breakfast. Location very convenient for my needs.

Stayed in November 2023

Nothing

It was really lovely.

Stayed in October 2023

My Dads accessible room was good but I’d be interested to know if an occupational therapist has advised on the bathroom/bedroom. The bed was a little to high, the sink wasnt adjustable and was very close to the toilet and the toilet was a bit too low. Otherwise we loved it!

Everything - location and bedroom were great. The facilities for my dog were also hugely appreciated.

Stayed in October 2023

N/A

Modern, beautiful, spacious, absolute comfort

Stayed in September 2023

Staff were excellent, bed was comfortable, food was great.

Stayed in September 2023

The twin room we’d requested and they’d acknowledged hadn’t been made up correctly, although they did put it right, but this should have been checked prior to our arrival.

Lovely modern hotel with excellent facilities. Good location and breakfast.

Stayed in September 2023