The room was too hot. We rang down for maintenance as the air condition didn't work, but no one answered, then rang again, but no one answered any of the calls I made. I even rang off my mobile, and I was just put into a continuous loop, so that was irritating. I was already in nightwear, so I didn't want to go down to reception The bed was very uncomfortable, which meant I didn't get much sleep at all, plus the fact it was so hot. The breakfast was ok, but for what I paid for compared to the wait, I ate was too expensive. I only had beans, hash brown, and bacon. There were no mushrooms or fried eggs, only scrambled, and the crossiants were raw inside, which was disappointing.

The hotel was nice and modern we had a nice room. The breakfast was ok for what was there. My friend was vegan and was impressed with the number of vegan friendly milk options Staff were very pleasant. Central to the centre which was good.

Stayed in June 2024

The air con in the first room was broken, in the second it was noisy. We slept so poorly.

The location was amazing, staff were kind & professional. Breakfast was delicious. Staff resolved issues & moved us to another room.

Stayed in June 2024

I tried calling room service, reception and the restaurant for half an hour with no answer (I was in a lot of pain and needed to get food delivered) My bedroom was covered in dust and there were lots of weird fresh water marks on the walls

The building was lovely and I enjoyed some peace and quiet Great shower

Stayed in May 2024

Good location and modern design

Stayed in May 2024

The bathtub is a bit slipperly. A handle and a mattress are needed. No sunny eggs in breakfast collection.

The location of the hotel is great. Walking distances to train station , or city center , or restaurants.

Stayed in May 2024

The room was well equipped, and the hotel was in a good location.

Stayed in May 2024

Cleanliness Huge rip in bedding Air conditioning was broken The window was held open by a mug Wardrobe doors were impractical

Staff and location

Stayed in May 2024

Lift are slow

Good location

Stayed in May 2024

There was a lot of noise from pigeons throughout the night.

Good location, the room was large and well appointed. The staff were friendly and efficient. It was a good stay and I would stay there again.

Stayed in May 2024

Had to pay £17 for overnight parking which seemed a bit expensive considering we were staying at the hotel 🥹 Air con was broken though so very very hot during the night!

Comfortable, good location 👍

Stayed in May 2024

Disorganised reception

Stayed in May 2024

Nothing

Lovely hotel in a great position

Stayed in March 2024

apart from above nothing

excellent location and very good parking in secure hotel carpark next door. Staff very attentive and friendly. Only issue was no hot water in the morning!!! not impressed

Stayed in May 2024

The bed was very lumpy and uncomfortable as we're the pillows. Neither of us had very much sleep Could do with a light above bedroom mirror as lights are very dim.

Excellent location that was close to Beacon. Lovely friendly staff who were very helpful. Nice room

Stayed in May 2024

AC did not work - Sofa bed was uncomfortable - mattress too thin, Shower leaked abit - low pressure

Staff (Front of house - was a Lady from Argentina - she was very helpful and welcoming) were excellent very attentive, great location and superb breakfast.

Stayed in May 2024

Had no hot water on Saturday but was fixed fairly quickly.

Hassle-free booking in. Lady on reception was a bit miserable.. her communication with other human beings isn't particularly good.

Stayed in May 2024

No hot water in shower on Saturday morning

Size of room and location

Stayed in May 2024

Uncomfortable bed

Central location

Stayed in April 2024

It was so hot, the aircon didn’t work but didn’t realise that until the second night so didn’t mention it. Other than that it was good.

Very well organised and room was good

Stayed in May 2024

Noisy guests. Building works. Road and building works made it difficult to find. Early morning (8am) pavements were filthy around hotel, refuse.

Room very small but clean and adequate. Room in a quiet part of the hotel but very noisy guests. High level of noise in public parts of the hotel. Road and building works made it difficult to find. Early morning (8am) pavements were filthy around hotel, refuse. Nice bar, helpful personnel. Good to find parking, but difficult to access and small spaces. Altogether useful to have a hotel in Bristol city centre,.

Stayed in May 2024

Bed hard, paintwork on bathroom needs attention and just generally looks tired considering the amount we paid.

Central to Bristol

Stayed in May 2024

The car park was awful and a terrible first impression. There was vomit in the stairwell which stank, and the whole atmosphere of the car park was just very grim. Poorly lit and really dirty. Didn’t match our expectations of the hotel at all.

Friendly staff, clean and comfortable room.

Stayed in May 2024

Breakfast wasn’t very warm and could do with an extra light over bathroom sink.

Great location, nice rooms and pleasant staff.

Stayed in May 2024

Small room, value for money little underwhelming

Nice bar area, good location

Stayed in May 2024