small bathroom with no bath.

excellent location.

Stayed in June 2022

Price of stay could have been a little cheaper, no toilet brush in bathroom, WiFi was a little slow

Bedroom was big and spacious, very comfortable bed,Breakfast was good self service and cooked breakfast came out quickly and hot ,staff listened as to what items I needed or didn't require.location was great right on the main road and next the nearest ferry port ,with another port a short drive away (5 mins), lovely big room for Reading books in peace.

Stayed in June 2022

rickety lift! but they did warn us about it, and we still found it useful

great location, friendly staff, stylish and comfortable lounge/reading room for guests on first floor, and specially proximity to Orkney island ferries

Stayed in June 2022

I was hoping for a quiet room but ended up above the pub on a Saturday night. The phone in the room didn't work. Next time I would ask more about the room location.

The staff was lovely, and very friendly and helpful. Room and bathroom were very nice. The hotel is old and charming. The location was excellent, right on the waterfront, and walking distance to all of the town. I only had a simple lunch from the restaurant but it was good.

Stayed in May 2022

Relatively good value at the price paid but, depending on demand, can be poor value for money.

Good quality hotel in very central location; rooms stylishly updated to a good standard.

Stayed in May 2022

Food in the hotel is superb, location is central. You can get around Orkney by bus and Kirkwall town is a gem to wander and visit on foot. There are some fabulous sea food restaurants in the town so it was a magic trip.

Stayed in March 2022

Lift was out of order the whole 3 days we were there. Room rather small considering the extortionate amount of money we paid and was located above the public bar door so very noisy too. The view from the window was dominated by a large chimney on the next door building! Disgusting marks on the wall beside one of the beds which looked to have been there for some time. Had to ask for this to be cleaned.Dirty towels put out to be changed put back on the towel rail instead.

Good restaurant, good food and nicely done out public areas. Majority of staff were friendly and helpful. Good location.

Stayed in May 2022

Breakfast was excellent all three mornings and dinner was exceptional the one night we ate there.

Stayed in April 2022

Refurbishment is incomplete so some public areas are rather shabby and although the lift is quirkily old fashioned it is wholly impractical. I sensed some tension among the staff suggesting underlying grievances afoot which was intriguing but also uncomfortable.

Excellent location, loved watching the ferries coming and going from our room window. The refurbished rooms and restaurant are very smart and we appreciated the well stocked top quality hospitality tray in our room.

Stayed in March 2022

Breakfast was a bit expensive for what it was.

Bathroom was fab.

Stayed in April 2022

it couldnt have been better

Great Hotel; Fantastic helpful efficient staff; Great Room, bed, shower room

Stayed in March 2022

Excellent food both evening amd Breakfast

Stayed in April 2022

Nothing at all.

Bed very Comfortable ,bathroom was great ,fantastic shower.

Stayed in February 2022

The bathroom was quite small and there was no space for cosmetic bag, creams etc. The view from the room was disappointing, actually no view, just opposite wing wall. I understand there are different prices for rooms with seaview, but I think guest should be made aware the other rooms have very limited views or no view at all.

The room was nicely decorated, there were lovely little touches like tweed teddy bear, soft cushions and press coffee maker. Bathroom was very stylish with good shower and soft, extra large bath towels. Staff was friendly and helpful. Very nice food was served in hotel restaurant.

Stayed in March 2022

Noise from airconditioning/heat pumps? Could hear it from th 215

Breakfast was fantastic and dining room looks amazing

Stayed in March 2022

really lovely renovation, everything to a really high standard. The bar and restaurant was excellent, and the staff were friendly. very good tea, coffee and biscuits in the room - including real coffee grounds and a cafetiere!

Stayed in January 2022

the cost for our dog was higher than anywhere else we’ve stayed in and there was really nothing to show for it. £20 is very much the high end of charging for dogs.

friendly welcome and beautifully comfortable beds

Stayed in March 2022

Nothing at all.

Location great ,comfortable bed and a fantastic bathroom.

Stayed in February 2022

stairs and landings looked tired

clean rooms with nice bathrooms and also nice bar/ restaurant

Stayed in February 2022

not exceptional , but small market

has had a major renovation , rooms , public reas

Stayed in February 2022

Tv reception was poor but may have been due to terrible weather.

Stayed in January 2022

Not the hotels fault, but Covid rules were a pain.

Perfect location in the town centre and harbour. Friendly staff, good food.

Stayed in January 2022

Problems with door locks to room. Sort of resolved but clearly a result of a recent refurbushment.

Food. Standard of room. Friendly staff. Location.

Stayed in November 2021

Two armchairs in the room would have been nice.

Easy to find late at night off the ferry, well located. Nice meals and breakfast.

Stayed in October 2021

Breakfast should have been included going by the price of the room.

Extremely comfortable bed.

Stayed in November 2021