Breakfast was a bit basic (but this was due to covid restrictions so not the hotel’s fault!)

Really lovely staff, very friendly and outgoing

Stayed in June 2021

Exellent location friendly and helpfull staff.

Stayed in June 2021

I originally thought the place would look and feel very dated, even had an impression it might be slightly run down.. However was nicely suprised - it has an older more classic look but is very well kept and is just the feel of the hotel. The room was great and the bathroom lovely. Staff were great too.

Stayed in June 2021

Poor value for the cost over priced

Location

Stayed in June 2021

Upon arriving, we were on the street level and were assigned a room 3 floors us...no elevator... stairs. Not great if you have heavy luggage. The room's heat was not working correctly, so it was a chilly evening. My husband went down to the dining room and pub as was told the cook did not show up which resulted in no service for dinner. Unacceptable!!!!! The 2nd night we tried the pub for dinner, which initially was fine. When we tried to get a refill on our drinks, the crowd at the bar was 3 deep and waiting for service took at least 15 minutes.

The breakfast was adequate...but service was slow due to a tour group in the dining room.

Stayed in May 2024

The room was very dated. The bed was uncomfortable.

Breakfast was fine. Staff were pleasant.

Stayed in April 2024

The furniture in the King size room was not to our taste plus the chairs are too low when sitting down. Although room was spotless clean. Think Orkney needs a Premier Inn for the comfort of guests it works out the same price so I don't t see what the problem is ? ??

The breakfast was excellent we had fresh fruit, fruit juice yogurts, full English breakfast if we wanted it toast white or brown tea or coffee I had my own coffee so I got pot of hot water which was excellent for me. Staff were very quick to serve us each morning. Excellent service

Stayed in April 2024

Fantastic staff,very friendly

Stayed in April 2024

We stayed in rm 211, very nice 4 poster bed, pity about the mattress, very uncomfortable. Room needs some TLC, wallpaper peeling off wall & ceiling, light nearest window did not work, light above bathroom mirror did not work. Jets in the jacuzzi bath looked like they could do with a good scrub.

Good location

Stayed in April 2024

From arrival we were met with a friendly lady on reception, unfortunately I can't remember her name but she was very helpful, professional and made us feel welcome. The hotel in general was clean, tidy and had a homely feel. Myself and my partner had a great sleep, comfortable bed and a warm and clean room. We were just a few minutes walk away from everything that we needed. We didn't use the other facilities in the hotel but we definitely will if we return again in the future.

Stayed in March 2024

Decor was dated and the bathroom could have done with being a bit cleaner. The Breakfast was absolutely awful, the bacon looked like it had been microwaved.

The Hotel was easy to access from the airport and is in a great location. Check in was quick and easy, the room was nice and warm on a cold day

Stayed in November 2023

The hotel requires serious renovations. Everything if frayed and falling apart. The shower had mould and grime around the edges and all of it was quite outdated and grubby. Definitely not worth the steep price. I've stayed in budget hotels that were a lot better.

The staff were nice and accomodating, letting us check in early which was very helpful.

Stayed in October 2023

Nothing

The staff, they were all brilliant and very helpful. The rooms are stunning, and so is the hotel. The bar is fantastic too.

Stayed in October 2023

The staff at breakfast seemed to be bothered by our presence. I have not had that happen before at a hotel, and I am an extremely seasoned traveler. We had to waive them down to bring our tea and order our breakfast. Also, the room decor needed some updating. The curtains were dragging the floor by several inches. They weren’t hung properly, which made the room look very sloppy. These are easily fixable issues!

The location in Central Kirkwall was very convenient. The staff at night were very helpful when we arrived after midnight, due to the late ferry arrival.

Stayed in October 2023

The hotel clearly has not been renovated in probably 30 years or more. Very small sink in the bathroom with separate faucets for hot and cold water; the stall shower is too small; the lighting is so poor that the shower is almost unlit; and the fan which goes on automatically with the light is very noisy. The hotel provided no bottled water.

The breakfast was very good, especially the scrambled eggs with salmon.

Stayed in October 2023

Food amazing

Stayed in October 2023

Old room. No renovation in the bathroom since some centuries ago. I managed to cut my foot open on something sharp next to the bed left from a previous occupant. On complaining, the hotel kindly offered to vacuum the room again. That was it. Dining room was pretty icy.

Its an old hotel right in the middle of town. So very convenient. Personnel try hard. A classic old Scottish hotels

Stayed in September 2023

The access from car park is very difficult. Down lots of cocrete steps through practically a garden a d a narrow passage. Very difficult with suitcases especially if uou are somewhat disanled. The hotel foes not have lifts. The stsff will carry your bags up on request, but going up and down 2 flights of stairs was a challenge for me.

Breakfast was OK. Location in the town is good

Stayed in September 2023

The parking - no directions to the very poorly set up parking area. I actually found it by accident. Finding the actual hotel once you get to get to the parking area is ridiculous. The walls are paper thin - I was kept up all night by someone snoring in the next room, then by their alarm which they left on while they went for breakfast. The shower recess was covered in mould. The bed - extremely uncomfortable. Received a message the day before I arrived saying the restaurant was closed and then finding out it was because staff “needed a break” was ridiculous, given their cancellation conditions required 48 notice. I’d been travelling and working all day, I just wanted to have a meal and a shower before heading out to work again, not have to run around trying to find somewhere to eat. Breakfast in the morning was also substandard. The staff weren’t exactly engaging.

Nice stairwell.

Stayed in August 2023

Some staff could benefit from some training

Good choice of food for breakfast

Stayed in August 2023

Nothing

A very helpful and obliging team that accommodated our late arrival and helped us when I had to go to hospital during our stay

Stayed in July 2023

In need of attention, somewhat rundown and dated. Room was located a trek from the staircase. Definitely requires a lot of TLC.

Stayed in May 2023

I arrive at 13:45 at the hotel. No one at reception. There's a note on the reception desk to call a number if you need something. I was told to wait till 14:00 before I could check-in. Then the Receptionist arrive. Jumps over the counterand still doesn't acknowledge that I'm there. Was told I can go to the Royal Cask Lounge bar or the Restaurant for dinner. When I arrived at the Royal Cask Lounge the bartender had to go find out if dinner will be served. He came back with an answer but I was advised that dinner will only be available till 19:00. So I quickly had to place my order. Ordered the Scampi. Three quarters of the plate was filled with fries. Rooms aren't soundproof at all. Heard everyone coming down the corridor and down the street. I heard my neighbors alarm. Breakfast was a disaster. Got to the restaurant at 9:05. All the tables were dirty and no staff in sight. Went to reception again no one there. Went up again to the restaurant to finally find a staff member. Sat about 10 minutes before I was approached. No menu given. Coffee not refilled because there was nothing left. Only white toast available. Carpets in the whole hotel needs a proper wash imor needs to be replaced. The whole place smells funny. Light in the shower doesn't work. Extractor fans need a good dusting. Mold in the shower. Bed runner needs to be cleaned. No coffee maker just a kettle. The kettle needs to be cleaned. When I came back from breakfast Housekeeping was about to enter my room. After 10:00 Housekeeping again knocked at my door. Clearly they didn't want me to stay will 11:00 which was the check out time. Remember to bring an adaptor

Stayed in May 2023

The property is tired and needs attention Food was average . Breakfast was very basic.

great location, friendly staff

Stayed in May 2023

Room was shabby. The curtains werent hung properly, a lightbulb wasnt working bath was cracked, sink plug didnt fit the plug hole, carpet was disgusting.

Great location, nice reception area, free parking, large room, friendly staff, vegetarian breakfast options on request

Stayed in April 2023