Staff was extremely friendly and helpful. Room was excellent Loved the heated floor in the bathroom

Stayed in May 2024

Stairs steep and difficult at times to climb. Windows very difficult to open.

Staff went above and beyond to make our stay special, celebrating my daughters 18th we got a very unexpected upgrade to a beautiful apartment. Uniquely designed, comfortable, modern interior. Stunning accommodation with the only downside being a lack of lift for heavy luggage. If you will struggle with stairs when booking an apartment let the Rutland know so you book ground floor. Otherwise can not fault a truly memorable stay. Thank you !!

Stayed in May 2024

Everything. Superbly appointed two bedroom apartment in a great location with every conceivable extra that you would need and beautifully decorated. Probably much more so than most people is Holmes. Thoroughly recommended.

Stayed in May 2024

N/ A

Fabulous hotel..food is fantastic. Staff are very helpful and attentive. We loved it there .will certainly return for a two night stay next time .we had the disabled room.it was huge .and lovely decorated .great for the west end.. and near the usher hall.

Stayed in May 2024

Beautiful and spacious room, with big windows and a luxurious bathroom. We loved being able to relax here after long days of traveling.

Stayed in May 2024

Nothing at all.

Our second stay with this property. The room was excellent - so clean, and well-appointed. Staff is lovely and helpful. Wouldn’t hesitate to stay here again.

Stayed in May 2024

No mirror in the bathroom?

Lovely big room and good location

Stayed in May 2024

The stairs to the apartment

Location was ideal, ext door to wedding venue.

Stayed in April 2024

Nothing at all

Amazing location! Right on princess street. 10-15 min walk to castle / royal mile. Lots of restaurants around. Beautiful views of the bustling street. Luxurious accomodation.

Stayed in May 2024

Things to be improved: - In the junior suite - number 12 - the blind is so ill fitted and too small. The light streams in and wakes you from about 4:30am. We are shattered today. - The air con, even when turned off, was noisy for us. So again, not a great sleep. - The door slams outside our room. This is the door taking you down the stairs. It would be so simple for them to put some sort of soft closing mechanism on it. It’s really annoying when people go back and forward. - Possibly more annoying - the outer door key they gave us didn’t work. After 10pm they lock the doors. Luckily the night shift guy was on the desk but they said after ten they sometimes wander and do other jobs. It was cold outside and I think they should check those keys work first. - The pillows on the bed just weren’t for us. We both have sore necks today. One was too flat and two together just didn’t work. - The bath wasn’t hot! It was lukewarm. If you want a bath you don’t want to be cold in it after a few minutes. - Exorbitant mini bar drink prices. £28 whisky bottle, £3.75 for one can of coke etc. We would rather have had some posh crisps or chocolate options to purchase but hey ho. Maybe just being picky but at the cost per night this is what we would expect. A beautiful little hotel and room, but not our best night’s sleep, sadly.

Let’s start with the fact that everything is pretty great and we are being picky because of the price point. Location is fab. Room is beautiful and spacious. Nice toiletries, bath, bedroom, views. Free Tunnocks are a nice touch. Roberts radio. GHDs - loved this as saved faff. Reduced parking price for the night through the hotel. Discounts offered at the adjoining bar/restaurant. Also re the staff, the first (American woman) receptionist was lovely. We would come again but would look for an offer.

Stayed in April 2024

Nothing

Fantastic location and the view of the Castle from our room was amazing. Really great room and facilities. I would Definitely love to be back

Stayed in May 2024

The breakfast and the area outside of the room

Location and quality of the room

Stayed in May 2024

Nothing to not like!

First I’d like to commend the staff who went above and beyond to make sure that my family and I had everything we needed. As a disabled guest this attention was really appreciated. The accessible room was exceptionally comfortable with excellent facilities. The bed was a dream.. literally! Really great location. Highly recommend the Rutland!

Stayed in April 2024

Backyard

Comfortable ,convenient

Stayed in April 2024

Lovely staff, room and view. The place haa style. Beautiful surroundings and perfect location.

Stayed in April 2024

N/A - it was perfect

Beautifully clean and well-appointed, excellent location just outside of the touristic centre.

Stayed in April 2024

Same time they clean the room.Same time the elevator works.

Breakfest is very good.Room was big.People who works there are very kind.View is good also

Stayed in April 2024

Upon checking in at 2:00 a.m., I had a strange dialogue at the reception about the requirement to pay a £15 cash deposit for the minibar, which was not mentioned during the room reservation. However, the room payment had been settled in advance during booking. I was told by the receptionist that the deposit would be refunded upon check-out. At 2:00 a.m., I was eager to sleep and didn't have any cash on me as I was only staying for one day. I requested to have the minibar removed from the room since I had no intention of using it, but initially, my request was denied. After a relatively lengthy conversation, they eventually checked me in without requiring the deposit. Also, there was no hairdryer in the room. I'm not sure if one was supposed to be provided, but if it wasn't, then it wasn't there. There was no mirror in the bathroom, but there were handrails, most likely for people with limited mobility, and pull cords were hung everywhere in the room, presumably to signal for assistance in case of a fall.

I really liked the location, the staff at breakfast, the cleanliness, the spaciousness of the room, and the warmth, which is extremely important for Edinburgh

Stayed in April 2024

Location was amazing! Greta view from room 10!

Stayed in April 2024

Nothing

Loved the decor quite quirky. Very convenient to shops & sights & transport. Excellent breakfasts & evening meal. Lovely toiletries provided. Good hairdryer & even hair straighteners in room. Would definitely recommend. No hesitation in returning to this hotel.

Stayed in April 2024

Everything

Stayed in April 2024

nothing

everything, room was spotless, modern and spacious. it had everything you need and more like hair straightners and hairdryer

Stayed in March 2024

Room was very good and the breakfast was of a high standard.

Stayed in April 2024

Every thing

Stayed in April 2024