Nothing

Modern clean and convenient

Stayed in May 2024

Reception was in a weird place and very, very dark. We had to walk through the bar and restaurant to find it. The corridors were really dark too. It is a very modern hotel with lots of modern designs and gadgets which were great. But, the whole hotel felt like it had no soul. (Btw, this is just a personal opinion and no reflection on the hotel. I think I am more of a shabby chic type hotel person). The cups in the bedroom were the size of a small coffee cup - not good for someone who drinks a lot of tea. Breakfast was lovely but a service charge was added. I've been travelling for years and that has never happened before.

Great location, right in the heart of Stratford. Easy to get to Queen Elizabeth Park, Westfield Shopping Centre and Stratford station/tube. Excellent staff, all extremely helpful; nothing was too much trouble. Lovely breakfast. I had the full English which was delicious. It did not taste like it had been fried at all and was very light to eat. The bed was exceptionally comfortable and I got a really good night's sleep. Btw, I remember Stratford in the 80s when I lived in Essex and its lovely to see all the re-generation and growth in this area.

Stayed in May 2024

N/A

It was a great location, just a few minutes walk to the London Aquatics which was our main part of the travel.

Stayed in May 2024

Nothing to dislike on this trip.

Ideally location for me. Excellent facilities. Staff friendly and helpful. Very comfortable room.

Stayed in May 2024

I would have preferred to be informed about the £100 deposit. This wasn't advertised in the booking or booking confirmation. It does need to be shared with guests, so they are aware and can budget accordingly.

Loved the venue and room. Exceptionally clean and very luxurious.

Stayed in May 2024

The hotel overcharged me by £100 for my stay, then made additional charges to my card after I had checked out, as well as not returning the £50 deposit.

The hotel stay itself was great, the room was clean and the location was great for what we needed.

Stayed in May 2024

Nothing.

Everything

Stayed in April 2024

The amenities are a little fall back compared to the rest of London. There's no lotion, comb, etc. that are usually available in most 5 star hotel. Prepared yourself to brings your necessary items when you are here!

The size of the room! Compared to the rest in London, this hotel gives me some fresh air to breath.

Stayed in May 2024

We couldn’t work out how to turn off the bathroom subdued lighting which was a distraction during the night but it could be that it could have been sorted had we realised earlier.

Modern, spotless, and attractive. Location superb. We were here for the London Marathon and it suited our needs perfectly.

Stayed in April 2024

The shower could have been a little more powerful but London is a hard water area so this is a challenge and the shower was still good. Shower amenities are now Rituals. Unfortunately, the shampoo and conditioner were not very good and there wasn't any body moisturiser which you would usually expect available when toiletries are advertised as included. But these are small points and didn't detract from my stay.

Very friendly, helpful and efficient staff in reception and in the bar and restaurant areas. Nice lounge/lobby area, good drinks, nice food and welcoming space to relax or work in. Comfortable and well laid out rooms. Close to Stratford station and Westfield shopping centre. This was a return visit as an overnight treat as I live locally and I would definitely stay again.

Stayed in May 2024

I wish they had a price list for items in the wardrobe and mini bar.

The presentation, ambiance and cleanliness.

Stayed in May 2024

Nothing

Everything, the outdoor terrace is fab, rooms were spotless, staff excellent

Stayed in May 2024

The room was a bit noisy and not very good cleaning of the bathroom

Modern room ,easy access to trains and mall and the bed

Stayed in May 2024

Breakfast disappointed. £20 big breakfast allows access to buffet and a main course - buffet had no healthy cereal options (no muesli or Granola or prepared fruit). Decaf coffee took ages to arrive - when it did it was served Luke warm in a small cup. Quality of cooked breakfast not great.

Lovely clean modern building. Absolutely sound proof which is great as next to railway line. Staff friendly. Room adequately accessorized though no thought for placing mirror near chair for make up purposes. Nice shower and good to be trusted with bath products, though lacked body lotion and flannels.

Stayed in May 2024

Breakfast costs were over the top

Great location for trains to London

Stayed in April 2024

Big extra deposit up front to cover potential use of mini-bar/snacks/room service - £100 for a weekend on top of the room. Very quick to charge for all snacks/mini-bar items even if you are a regular visitor. No loyalty program.

Clean, looks good, comfy rooms, ability to upgrade.

Stayed in May 2024

Very stylish and comfortable hotel with very polite attentive staff

Stayed in May 2024

Great location for us, friendly staff, great rooms & facilities. We loved it.

Stayed in May 2024

A little expensive, very little storage available if staying for longer than one night. Very little complimentary offerings, only two small plastic tubs of milk for two people. No free bottled water. All a bit disappointing for the cost.

Very comfortable beds.

Stayed in May 2024

Modern clean well provisioned facilities with friendly helpful staff

Stayed in May 2024

Great stay, great location.

Stayed in April 2024

Lighting in shower room could be better for shaving.

Location close to train, bus stations and shopping mall with numerous restaurants. Quiet, comfortable room with ample storage and amenities.

Stayed in April 2024

Breakfast was pricey for what iit was. The room was a bit dark and lighting could be better.

Very comfortable bed, good bar and restaurant. Very friendly and helpful staff.

Stayed in April 2024

Charged 100€ more at the property than what was expected from booking

Very nice

Stayed in April 2024