Room size was just adequate - normal for city centre hotels - would have liked larger but there you are

Location was very good with clear parking instructions at the local NCPs. Very pleased that vegan and plant based visitors were very well welcomed and all options available.

Stayed in April 2024

No issues!

Location was great, room was fine, tv had youtube and iplayer which my kids liked in the evenings

Stayed in April 2024

The property was beautifully maintained and was located in a great area of Chester. The lady at the front desk was enthusiastic, personable and warm.

Stayed in April 2024

The room was quite warm, and we weren’t able to open the bathroom window, so it was quite warm in there too.

It was in a good location and very clean. The beds were very comfortable and the room had lots of space to put your belongings.

Stayed in March 2024

Room was tiny had to straddle toilet to reach wash basin which was behind toilet and pillows very firm

Lovely building been tastefully refurbished Spotlessly clean Staff Lovely and friendly and helpful Hotel very central Fabulous pubs and bars nearby

Stayed in April 2024

Great location close to the centre

Stayed in March 2024

Bed too soft

Very good

Stayed in March 2024

The only thing to mention is the hair dryer over heated and burnt out within 5 seconds of me turning it on so I couldn't dry my hair.

Beautiful building, Beautiful room, very clean and comfortable. All the staff couldn't do enough for you, very friendly, pleasant people. The breakfast was delicious and well presented. Would 100% stay here again. Best hotel I've ever stayed in.

Stayed in March 2024

Having a stock cupboard next to our room which gets refilled at 2am

Everything

Stayed in March 2024

Absolutely amazing 🥰 well and truly looked after. Thank you to each and everyone of you for the most wonderful time. Beautiful place xx

Stayed in March 2024

The only advice I would give to families with babies is to bring your own safe mattress for the cot as there is none provided, just the base that comes with the cot. We found it difficult to pad it out in a way that was safe for our 6 month old to sleep on.

We were very pleasantly surprised because the hotel is located in an ideal place, next to lots of restaurants and shops nearby, and although the parking is separate, it's only a 5-10 minute walk away so not too bad. The hotel is also very clean and the exterior and interior look great. The thing that really stood out for us though is the staff. They were lovely and really looked after us in whatever way they could. This made a huge difference to our stay as we had our 3 young children with us (4, 3 and 6 months). I think we have never been so cared for at a hotel and it made life so much easier. Absolutely wonderful staff! They helped us carry our suitcase upstairs, upgraded our room so we could be next to each other, let us keep the pram at reception...They even gave my children an Easter cupcake at the end, which they loved. I was a bit worried beforehand because some of the reviews were very harsh and others were great but I really don't know where the criticism came from. We had no problems.

Stayed in March 2024

Nothing

Great Location,lovely hotel, Staff helpful and friendly and dog friendly

Stayed in March 2024

The rooms have been renovated to a high standard. The staff were very attentive and welcoming.

Stayed in March 2024

Shower was fiddly

Staff, breakfast, bed very comfy

Stayed in March 2024

Nothing

Cleanliness was on point. Building itself was nice and the interior was also nice. Loved the theme of the hotel overall. Room was very cosy me and my husband really enjoyed our stay! Service was good, housekeeping was good too.

Stayed in February 2024

Nothing to dislike

Lovely Hotel . Friendly staff. Great location .

Stayed in March 2024

The bathroom was quite small and had a bad smell

Friendly staff, great location, comfortable bed. Would recommend!

Stayed in March 2024

The Townhouse is in a great location, easier to get to all the shops and lovely walks along the river.

Stayed in March 2024

Loved the building and decor, spacious comfortable room and beds, great outside area, all newly updated, lovely breakfast freshly cooked, great location , great staff

Stayed in March 2024

N/A

Perfect location - large clean modern room - friendly staff - good rates !

Stayed in March 2024

Nothing at all.

Everything.

Stayed in March 2024

The staff were lovely and very helpful, and breakfast was very nice and had lovely staff. We were amazed at the standard of the hotel and the price. We thoroughly enjoyed our stay and felt comfortable and safe throughout our stay. We will definitely return in the summer. The facilities were amazing and the bedroom size was incredible.

Stayed in March 2024

Lovely hotel and great location

Stayed in March 2024

Lovely decor and immaculately clean throughout, exceptional breakfast and value for money, staff lovely and friendly

Stayed in March 2024

There was only a lamp and reading lights in the room. It was quite dark whilst trying to get ready.

Room was very clean. Staff were friendly and helpful.

Stayed in March 2024