Bassenthwaite Nr. Keswick, Keswick, CA12 4RG, United Kingdom
#26 of 27 hotels in Keswick
Guests' ChoiceBased on 2156 hotel reviews
7.6Cleanliness
8.2
Comfort
8.2
Location
8.3
Facilities
8.1
Staff
8.5
Value for money
7.6
Free WiFi
8.1
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End of dialog contentReviewed: 31 May 2024
Sara
United Kingdom0 atmosphere on a night they need to do bingo night/quiz night etc
it was clean and the breakfast was lovely
Stayed in May 2024
Reviewed: 31 May 2024
Martin
United KingdomMeals are an issue. If you want to eat before 8pm (families etc) you have to book even if the restaurant is nearly empty. This wouldn’t be a problem if you were informed on check-in. Also whilst the renovation is ongoing (not intrusive to be fair) they are feeding the contractors. But if you arrive for breakfast at 9:30 (served till 10) they’ve let them ransack the buffet and won’t restock it!!! But once you’ve learned these tricks the food is good!!!
The location is outstanding and views are immense. Plenty of car parking and the leisure facilities are a bonus.
Stayed in May 2024
Reviewed: 30 May 2024
Neil
United KingdomWe came back due to the table tennis but this time there wa's no table tennis. Maybe this could be reinstated as our grandchildren were looking forward to it, however, this did not retract a lot from the stay.
We like the leisure facilities for the grandchildren. The golf and tennis.
Stayed in May 2024
Reviewed: 29 May 2024
Denise
United KingdomBeautiful gardens
Stayed in May 2024
Reviewed: 28 May 2024
Nathan
United KingdomSpacious room with great views. Perfect room for us as a family as we had a separate area for our daughter. Super comfy bed and a great shower! Lovely garden and grounds as well and dog friendly. Also great hot tub and pool!
Stayed in May 2024
Reviewed: 28 May 2024
Carrie
United KingdomThe first day the shower was foke but then the morning of us leaving we had no hot water to have a shower it was freezing and when we told staff they didn't say or do anything about it
The jacuzzi and pool was so relaxing after our walk
Stayed in May 2024
Reviewed: 27 May 2024
Christopher
United KingdomThe food, very pricey for what we had and very poor options.
The facilities, the room and the location
Stayed in May 2024
Reviewed: 26 May 2024
Nigel
United KingdomThe building was on the older side and some of the interior seemed quite outdated. It was also on the more expensive end of things all things considered.
It was a good location in the Lakes, we stayed for a wedding down the road. The members of staff were all super helpful and friendly. Can’t fault the service at all. The breakfast also had a good variety, though was a bit greasy
Stayed in May 2024
Reviewed: 26 May 2024
David
United KingdomThe shower was quite mouldy. We had to clean the head before we used it. This put us off a bit. There were a lot of building materials around the hotel, like full packs of timber and plasterboard .
The staff,food,and location were great.
Stayed in May 2024
Reviewed: 25 May 2024
Lau
United KingdomSigning inside was poor
Great spa Good food
Stayed in April 2024
Reviewed: 22 May 2024
Adams
United KingdomThe bed was very uncomfortable leaving me with back pain can tell they use budget mattresses and don't renew them very often if it at all.
The location and the hotel itself was amazing the staff were great the room was very clean and tidy
Stayed in May 2024
Reviewed: 22 May 2024
Andrew
United KingdomThe beds could have been a little more comfortable
The breakfast was excellent. The pool, steam room, gym and jacuzzi where excellent. The food in the bar had a good choice
Stayed in May 2024
Reviewed: 21 May 2024
Andrew
United KingdomVery surprised at the facilities available at such a low price. Very friendly and helpful staff. Good food and reasonably priced. Comfortable bed and nice rooms. Perfect for a walking or activity break in the Lake District.
Stayed in May 2024
Reviewed: 19 May 2024
Mark
United KingdomLocation and breakfast. Rooms are very spacious and to a good standard
Stayed in May 2024
Reviewed: 19 May 2024
Janet
United KingdomNothing for us - some may find it a bit dated but that didn’t bother us as long as the place is clean and comfortable.
Setting and convenience for the Lake District - the breakfast was the best we have had in a long time.
Stayed in May 2024
Reviewed: 17 May 2024
Mcintyre
United KingdomGood location with plenty of parking. Leisure facilities are very good.
Stayed in May 2024
Reviewed: 17 May 2024
Steve
United KingdomUndergoing refurbishment.
Welcoming staff. Accepted forwarded luggage. Good breakfast. Good location for walking CumbriaxWay. Helpful bar/dinning staff Pool.
Stayed in May 2024
Reviewed: 17 May 2024
John
United KingdomFood and some facilities were out of use or dirty
Location
Stayed in May 2024
Reviewed: 12 May 2024
Sara
United KingdomI thought it was a best Western Hotel when booked. It had been sold to new owners so was having some work done. Also windows on outside of room in need of cleaning as well as some others around the property.
Location was key and nice room.
Stayed in May 2024
Reviewed: 11 May 2024
Dilani
United KingdomLittle bit old
Good
Stayed in May 2024
Reviewed: 8 May 2024
Lucy
United KingdomRips in the sofa in bedroom, smell to the bathroom
Super helpful staff, leisure facilities excellent. Our room was very spacious and very comfy
Stayed in May 2024
Reviewed: 7 May 2024
Matt
United KingdomRoom wasn't clean
Staff were friendly, leisure facilities were good, breakfast was very nice.
Stayed in May 2024
Reviewed: 6 May 2024
Victoria
United KingdomThere could have been nuts/seeds to go with oats and yoghurts at breakfast. Some aspects of the hotel were a little outdated but you could see further renovations are under way.
Pool, gym, Sauna. Dog friendly. Helpful professional staff. Breakfast was perfect, lots of continental choices and first morning additional hot food was cooked to order, the second morning, served from a buffet cart, it was hot and well presented. Very attentive staff who answered all our questions, met our needs as a family with a dog. Lots of wildlife in the well kept gardens, even a hare sauntering around the car park!
Stayed in May 2024
Reviewed: 6 May 2024
John
United KingdomObservation not a dislike, pool was a bit cool
Nice Jacuzzi
Stayed in April 2024
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