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Reviews of Merchants Manor Spa 4 stars

Western Terrace, Falmouth, TR11 4QJ, United Kingdom

#12 of 15 hotels in Falmouth

Guests' Choice

Review score

Based on 1371 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.6

  • Location

    8.6

  • Facilities

    8.1

  • Staff

    8.8

  • Value for money

    7.5

  • Free WiFi

    8.1

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Showing 1 – 25

  • Reviewed: 16 May 2024

    9.0
    Superb
    • Leisure trip
    • People with friends
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing.

    Superior quality hotel that I would definitely stay in again and recommend to friends.

    Stayed in May 2024

  • Reviewed: 15 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double or Twin Room with Shower
    • Stayed 1 night
    • Submitted via mobile

    Price,location

    Stayed in March 2024

  • Reviewed: 14 May 2024

    8.0
    Enjoyable short trip away
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Room too hot for my liking but was a hot weekend

    Beautiful property, great facilities and wonderful breakfast

    Stayed in May 2024

  • Reviewed: 9 May 2024

    8.0
    Good value hotel with very comfortable beds
    • Leisure trip
    • Couple
    • Double or Twin Room with Shower
    • Stayed 1 night
    • Submitted via mobile

    All good

    Very comfortable beds. Good breakfast. Helpful staff on arrival.

    Stayed in May 2024

  • Reviewed: 6 May 2024

    9.0
    Great hotel providing quality stay for very reasonable price.
    • Leisure trip
    • Couple
    • Double or Twin Room with Shower
    • Stayed 1 night
    • Submitted via mobile

    The walk back from town was all up hill, but a taxi only cost £4

    In a leafy location, walkable to town centre in 18 mins, I was really pleasantly surprised by the comfort, facilities and quality of the breakfast, given the competitive rate charged. The pool and gym were clean and of a good size.Will definitely stay again.

    Stayed in May 2024

  • Reviewed: 4 May 2024

    9.0
    Superb
    • Leisure trip
    • Group
    • Double or Twin Room with Shower
    • Stayed 1 night
    • Submitted via mobile

    We really missed having tea making facilities in the room

    Lovely location and the most welcoming staff. Comfortable rooms and pool was a great relaxation after a long journey

    Stayed in May 2024

  • Reviewed: 30 April 2024

    8.0
    Our second visit combining business with a short break. Hotel is in a superb location so just works.
    • Business trip
    • Couple
    • Superior Double Room with Balcony
    • Stayed 2 nights

    The check in/check out via a computer screen is not very welcoming. Just having someone sitting at a small desk to check people in so guests can engage with a human being would be much more friendly. No opportunity to give feedback good or bad via this approach.

    Room was nice along with the bar/lounge area. Did find the room rather hot though Staff are lovely; polite and friendly and keen to help.

    Stayed in April 2024

  • Reviewed: 30 April 2024

    8.0
    Well appointed rooms, lounge and bar.
    • Business trip
    • Couple
    • Double or Twin Room with Shower
    • Stayed 1 night
    • Submitted via mobile

    Whirlpool wasn’t working and no tea and coffee facilities in the room, dining room staff lacked experience and/or training

    Lovely quiet location a few minutes walk from the town. Nice swimming pool and delicious breakfast

    Stayed in April 2024

  • Reviewed: 18 April 2024

    9.0
    Excellent staff Ben Fred Harrison very comfortable good food relaxing time
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 4 nights
    • Submitted via mobile

    I liked the old part of the hotel & loved the library the room Was nicely decorated

    Stayed in April 2024

  • Reviewed: 13 April 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double or Twin Room with Shower
    • Stayed 1 night
    • Submitted via mobile

    Kettle and Tea/Coffee in own room

    Most things

    Stayed in April 2024

  • Reviewed: 7 April 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Spa facilities are getting a little tired

    Absolutely loved our room, everything was perfect

    Stayed in April 2024

  • Reviewed: 6 April 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double or Twin Room with Shower
    • Stayed 3 nights
    • Submitted via mobile

    The Breakfast portions was not consistent and maybe more options for food.

    It was quite and serene. The staff were nice, absolutely loved the pool and sauna.

    Stayed in April 2024

  • Reviewed: 19 March 2024

    9.0
    Relaxed and comfortable hotel which makes travelling easy and fun.
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Minor gripes - but I was disappointed that spa treatments weren’t on offer when I stayed. The breakfast menu is not as extensive or exciting as some hotels offer.

    This was my 3rd stay which tells you that it’s a favourite. Clean, cosy comfortable bedrooms. Nothing flash about the decor but they look pleasing and do the job. The highlight of the hotel is however its spacious & welcoming communal area adjacent to the bar and restaurant. With free tea and coffee available at all times & a selection of board games on offer it’s possible to just enjoy the space and not be cooped up in your room. This is invaluable if you’re using the hotel as a base to meet student children or if you want to chat with friends from an extended group or simply sit and read or play a board game in the evening. The pool is pleasant and nice to have. I loved the location within easy walking distance of Gylly beach. The restaurant is pretty good and has a convivial feel - especially enjoyed the local wine. I appreciated the environmental focus. Over all it feels like a home from home and I will be back.

    Stayed in March 2024

  • Reviewed: 11 March 2024

    8.0
    Late Winter break
    • Leisure trip
    • Couple
    • Double or Twin Room with Shower
    • Stayed 3 nights
    • Submitted via mobile

    Jacuzzi next to pool could be better...

    Superb 'eggs' offering at breakfast!

    Stayed in March 2024

  • Reviewed: 7 March 2024

    8.0
    Relaxing, but some sunshine would have been nice.
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Very good selection of options

    Stayed in February 2024

  • Reviewed: 7 March 2024

    9.0
    Brilliant
    • Leisure trip
    • Couple
    • Double or Twin Room with Shower
    • Stayed 1 night

    Paid for early check in but room wasn't ready

    Staff amazing and friendly

    Stayed in March 2024

  • Reviewed: 5 March 2024

    8.0
    Public areas are very nice, help yourself to plenty of tea and coffee.pool and gym could do with updating but I believe
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Our room was a little basic

    Easy parking close to the beach and the staff were great especially Ben

    Stayed in March 2024

  • Reviewed: 29 February 2024

    8.0
    Nice stay, letting it down by no getting my £50 deposit back, if not received, definitely won’t come back
    • Leisure trip
    • Couple
    • Double or Twin Room with Shower
    • Stayed 1 night
    • Submitted via mobile

    No kettle in the room and the ‘Jacuzzi thing’ was pathetic, one pump was working, still haven’t received my £50 deposit

    Lovely property, pool was lovely and the steam room, breakfast was beautiful

    Stayed in February 2024

  • Reviewed: 20 February 2024

    9.0
    Very comfortable
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    There was a lot of noise outside my room.

    The towels, bedding and pillows especially are good.

    Stayed in February 2024

  • Reviewed: 18 February 2024

    9.0
    Needed complete relaxation and certainly had that with attentive staff who couldn’t do enough for us! Thank you!
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing other than missed tea and coffee making facilities in our room

    Character with a great atmosphere and clean with beautiful furnishings

    Stayed in February 2024

  • Reviewed: 14 February 2024

    9.0
    Fabulous boutique hotel in Falmouth
    • Leisure trip
    • Group
    • Double or Twin Room with Shower
    • Stayed 1 night

    Pre-check in details completed. Automated self check in on arrival (we were a little early) and trying to find a member of staff to hold our bags till our room was ready. However, the welcoming receptionist called us when we were visiting Pendennis Castle to update us on check-in and we were given tea on second arrival and showed personally around the hotel and to our room which made up for the inconvenience. As a suggestion, it would be helpful if there was a bell or similar so that if reception is unmanned, other staff are alerted to guests in reception.

    Lovely hotel with welcoming, friendly staff and comfortable, abundant and well furnished guest spaces. Lovely room, great pool and wet sauna and terrific home made breads, juices and hot breakfasts. Loved it all!

    Stayed in February 2024

  • Reviewed: 11 February 2024

    9.0
    The staff were exceptional! I couldn’t fault them. The young lady who greeted us was very professional and helpful. She
    • Leisure trip
    • Couple
    • Double or Twin Room with Shower
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Lovely place and great location

    Stayed in February 2024

  • Reviewed: 8 February 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    All good

    Good service

    Stayed in February 2024

  • Reviewed: 4 February 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Food and drink pricey. No front desk.

    Quiet, relaxed, great food.

    Stayed in January 2024

Showing 1 – 25

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