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Reviews of Merchants Manor Spa 4 stars

Western Terrace, Falmouth, TR11 4QJ, United Kingdom

#12 of 16 hotels in Falmouth

Guests' Choice

Review score

Based on 1367 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.6

  • Location

    8.6

  • Facilities

    8.1

  • Staff

    8.8

  • Value for money

    7.5

  • Free WiFi

    8.1

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Showing 76 – 100

  • Reviewed: 8 October 2023

    7.0
    nice stay , very relaxing
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 4 nights

    The bar prices in the hotel were very expensive, people had one drink and moved on, not surprising .

    location was good walking distance to town .

    Stayed in September 2023

  • Reviewed: 2 October 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Staff superb

    Stayed in September 2023

  • Reviewed: 1 October 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Double or Twin Room with Shower
    • Stayed 2 nights
    • Submitted via mobile

    Ideal location between the beaches and central Falmouth, friendly staff, beautiful surroundings.

    Stayed in September 2023

  • Reviewed: 30 September 2023

    8.0
    Little Gem In Falmouth
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Unfortunately, some of the rooms in this property are in an older part of the building and have very awkward access ie VERY steep stairs and no elevator- I would request never to be booked into rooms 4-7 purely bc of this reason. This section of rooms has also not been refurbished whilst the rest of the rooms have, so the bathroom, carpet, furnishings, cables in the room are quite dated. That said, I would recommend this property bc it exceeded expectations for the price!

    Was pleasantly surprised by this property and the facilities they have - pool, spa, etc. the restaurant has a great view and the location was very convenient if travelling without a car. The staff was very helpful and friendly, and self check-in/ out made it a breeze.

    Stayed in September 2023

  • Reviewed: 29 September 2023

    7.0
    A lesson
    • Leisure trip
    • Family with young children
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    The electronic check in was not a great experience Having people passing the window of our room to go to what appeared to be an exercise class next door was unwelcome, meaning the curtains had to be kept shut for privacy.

    The pool was nice and the food very good

    Stayed in September 2023

  • Reviewed: 28 September 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double or Twin Room with Shower
    • Stayed 2 nights
    • Submitted via mobile

    The staff were very helpful. Jo accommodated my request for a birthday cake to be there on arrival, which was much appreciated

    Stayed in September 2023

  • Reviewed: 21 September 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Double or Twin Room with Shower
    • Stayed 1 night
    • Submitted via mobile

    The online check in on arrival. There were no staff on arrival which made it impersonal and there was no sign posting to say where the rooms were. And staff to ask.

    Stayed in September 2023

  • Reviewed: 20 September 2023

    9.0
    Will use again and again. Perfect spot for us.
    • Leisure trip
    • Couple
    • Double or Twin Room with Shower
    • Stayed 1 night

    We have stayed here 4 times now, as Alex is at Falmouth University and we use the hotel to stay when we either bring Alex down or take him home. The beds are super comfy and very big. Shower is always nice. I used the gym this time which was good. It had a wide variety of equipment and I was the only one in there. I always like the use of free tea/coffee using the machine in the foyer. We didn't have the breakfast this time as ate out but the breakfast is very nice as we've had this before. All in all, a nice stay.

    Stayed in September 2023

  • Reviewed: 19 September 2023

    7.0
    Comfortable and pleasant.
    • Leisure trip
    • Couple
    • Superior Double Room with Balcony
    • Stayed 4 nights
    • Submitted via mobile

    No kettle in our room! The tea and coffee station was along 3 corridors and a flight of stairs.

    The pool and gym was an added bonus.

    Stayed in September 2023

  • Reviewed: 18 September 2023

    9.0
    Weekend at merchant manor hotel
    • Leisure trip
    • People with friends
    • Double or Twin Room with Shower
    • Stayed 2 nights
    • Submitted via mobile

    Would have preferred access to tea and coffee making facilities in our room. Room a little warm. Would have been nice if air conditioning Breakfast, my friend was a little dissatisfied as the bacon and sausage were excessively dry.

    Quiet room. Clean comfortable Lovely staff. Nice swimming pool Good location

    Stayed in September 2023

  • Reviewed: 17 September 2023

    8.0
    Very friendly and helpful staff. Clean and comfortable room.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    Nothing I didn't like except my eggs that were over cooked at breakfast.

    Average breakfast. Fruit limited - apples and pears only. Not much choice on Jam. Room was perfect, nice, and spacious. Lovely comfortable bed and genuinely nice touch to have the temple spa products available to use. Hair dryer robe. Water bottle. Free tea and coffee to help yourselves. Bar area exceptionally good. Lovely chap behind the bar who served us.

    Stayed in September 2023

  • Reviewed: 13 September 2023

    8.0
    Really lovely hotel stayed before and would return again
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    No tea making facility in room just coffee

    Amenities for us a indoor pool

    Stayed in September 2023

  • Reviewed: 12 September 2023

    7.0
    Otherwise is nice area. Thank you
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The pool wasn’t work, and we pay for it, special for Spa, and we coud’t used.

    Some of stuff was nice

    Stayed in August 2023

  • Reviewed: 8 September 2023

    9.0
    Excellent hotel with great amenities
    • Leisure trip
    • Couple
    • Double or Twin Room with Shower
    • Stayed 3 nights
    • Submitted via mobile

    We were encouraged to take beverages back to our room but the dirty were not cleared

    Well equipped and meeting all our needs

    Stayed in September 2023

  • Reviewed: 8 September 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double or Twin Room with Shower
    • Stayed 1 night

    No refridgerator

    Stayed in September 2023

  • Reviewed: 6 September 2023

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Double or Twin Room with Shower
    • Stayed 3 nights
    • Submitted via mobile

    Cardio gym set up a bit strange (dark and very hot). Self check in on arrival didn't work properly and there isn't a staffed reception desk so you have to wander round to try and find staff to help.

    Big room, good pool and gym facilities, staff all very helpful. Location is great, easy walk into town and only 5 mins up the road from the beach. Very close to train stations also.

    Stayed in September 2023

  • Reviewed: 5 September 2023

    8.0
    A lovely stay
    • Leisure trip
    • Couple
    • Double or Twin Room with Shower
    • Stayed 1 night
    • Submitted via mobile

    That their was no jacuzzi in the pool area Other than that no complaints

    Great hotel. Small And friendly. Food excellent. Staff helpful and friendly throughout stay

    Stayed in September 2023

  • Reviewed: 5 September 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The breakfast was disappointing, it was included in our stay so we didn’t mind as much but would not have wanted to pay for it.

    Beautiful property in a good location. Nice comfy bed, great pool and spa!

    Stayed in September 2023

  • Reviewed: 5 September 2023

    7.0
    great location but some staff were a little off-hand
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    great location close to the beach and the town.

    Stayed in September 2023

  • Reviewed: 4 September 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 4 nights
    • Submitted via mobile

    No tea or coffee in the room.

    The pool.

    Stayed in September 2023

  • Reviewed: 31 August 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double or Twin Room with Shower
    • Stayed 1 night
    • Submitted via mobile

    Ventilation in room is weak

    Charming place

    Stayed in August 2023

  • Reviewed: 31 August 2023

    8.0
    Nice
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    N/A

    Nice room Comfortable bed Easy check in/out Nice toiletries

    Stayed in August 2023

  • Reviewed: 29 August 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double or Twin Room with Shower
    • Stayed 4 nights

    Regretfully we had to canceller 4 day break will be rebooking when our friends had his cancer treatment completed . i cancelled 9 days before we were starting our break , and they understood and repaid the deposit Graham

    Stayed in August 2023

  • Reviewed: 29 August 2023

    8.0
    Lovely stay
    • Leisure trip
    • Couple
    • Double or Twin Room with Shower
    • Stayed 1 night
    • Submitted via mobile

    The cocktails that we had were questionable and the staff didn’t really seem to know what they were doing on the bar, so we ended up waiting a long time for drinks that then were not correct.

    The location was really great and our room was lovely!

    Stayed in August 2023

  • Reviewed: 28 August 2023

    8.0
    Comfortable stay but disappointed it’s the same as our stay in August 2022!!
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Appears tired….poor standard of housekeeping in corridors and communal areas….and in disrepair ceiling in dining room hanging down! Not the hotel we visited last year!!

    Location to Falmouth is good. Taster menu in dining room a real treat!

    Stayed in August 2023

Showing 76 – 100

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