35 - 35A Great Cumberland Place, Marble Arch, Westminster Borough, London, W1H 7DS, United Kingdom
#971 of 1,011 hotels in London
Guests' ChoiceBased on 649 hotel reviews
5.2Cleanliness
5.4
Comfort
5.6
Location
8.7
Facilities
5.1
Staff
7.2
Value for money
5.8
Free WiFi
7.0
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End of dialog contentReviewed: 26 May 2024
Jan
Australia5 day stay, no fresh towels , no emptying of rubbish bin and no replenishment of tea and coffee. Central overhead light not working and Tv remote reported as not working but not attended until a second follow up with staff
Location of course excellent
Stayed in May 2024
Reviewed: 24 May 2024
Val
United KingdomTV didn’t work, no teaspoons on hospitality tray and milks had curdled. Limited supplies. Bathroom in desperate need of refurbishment. Soap dispensers empty.
Quirky. Well located.
Stayed in May 2024
Reviewed: 16 May 2024
Richard
United KingdomFacilities are poor, bathroom looks very outdated, shower took a long time to heat up and toilet was broken
Fantastic location
Stayed in May 2024
Reviewed: 11 May 2024
Ali
Saudi ArabiaThe toilets need to be equipped with the handshower (Shattaf)
The location and the staff
Stayed in May 2024
Reviewed: 28 April 2024
Mas
MalaysiaThe room was abit cold at night during my stay in April 2024.
The location is very near to Oxford Street. Can be reached from Heathrow by Elizabeth Line via Bond Street Station.
Stayed in April 2024
Reviewed: 22 April 2024
Danielle
United KingdomRoms very dated and one of our 4 rooms had ants everywhere. Tvs didn't work and shower was useless
Great location. Helpful staff
Stayed in April 2024
Reviewed: 1 April 2024
Nataliya
United KingdomOld and dirty, broken shower, window didn't close, 2 bed instead of 3 bed, that were described.
Location
Stayed in March 2024
Reviewed: 10 March 2024
Christer
SwedenNo warm water in the shower. The beds were bad
Very central
Stayed in March 2024
Reviewed: 7 March 2024
Mohammad
KuwaitThe staff members. The receptionist. The room.
The location.
Stayed in February 2024
Reviewed: 19 February 2024
Marta
BrazilThe room didn't have much facilities. I had to ask for towels, soap. The alarm kept ringing from 10pm to 4am. I was not able to sleep. The staff couldn't repair it.
The location, it is very well located place.
Stayed in February 2024
Reviewed: 2 January 2024
Patricia
JerseyIt’s ok for 2 stars Old hotel , but clean rooms
Stayed in January 2024
Reviewed: 20 December 2023
Tupaika
NetherlandsUnfortunately, the elevator didn't work. Therefore, not recommendable for the disabled at that particulair moment.
The bed was nice: we slept well. The cook/house keeper was truly a lovely lady. She provided us a delicious breakfast and gave some good tips.
Stayed in December 2023
Reviewed: 17 December 2023
Eva
SpainClean but very old. My room was in the basement so no natural light. No toiletries except hand soap, n water in the room.
Good location . Place is good for a cheap stay for a couple of nights.
Stayed in December 2023
Reviewed: 4 December 2023
Kathryn
United KingdomThe property is in need of a makeover. Extremely tired decor. The bed was uncomfortable and the bathroom needed attention
Location was ideal for where we wanted to be
Stayed in December 2023
Reviewed: 2 December 2023
Martin
United KingdomThe whole place could do with a fresh coat of paint. Being a tall person, the shower was too low to get under.
Stayed in December 2023
Reviewed: 19 November 2023
Lorraine
United KingdomThe kettle didn't work. Quite noisy. Bed wasn't comfortable
Staff were friendly. Location was good.
Stayed in November 2023
Reviewed: 16 November 2023
Rae
United KingdomThe decor, run-down interior, single glazed windows, boiling hot radiator that wouldn’t turn off, TV didn’t work.
The location and the neighbourhood.
Stayed in November 2023
Reviewed: 2 November 2023
Maria
Maltastaff were extremely kind
Stayed in October 2023
Reviewed: 29 October 2023
Mark
United KingdomN/A
Great Location, Hot Shower, Tea and Milk.
Stayed in October 2023
Reviewed: 27 October 2023
Andrew
IrelandBit run down and not the cleanest. It needs a revamp badly.
Location Location Location
Stayed in October 2023
Reviewed: 23 October 2023
Kelly
United KingdomNeeded an extension cable for the kettle as only 1 plug so couldn’t charge phone at the same time, bath dripped all night,
Really good location.
Stayed in September 2023
Reviewed: 29 September 2023
Nic
United KingdomThe facilities were pretty basic, particularly the shower. There was quite a lot of noise throughout the night from doors and others' use of bathrooms/showers.
Last-minute availability at relatively low cost, in a really convenient location, with check-in from 2pm. The welcome was efficient and pleasant.
Stayed in September 2023
Reviewed: 24 September 2023
Kirsten
BoliviaVictorian era but more in a creepy way than a charming way. Very outdated rooms.
Bed was comfortable, location great
Stayed in August 2023
Reviewed: 16 September 2023
Almajiri
NigeriaNo air conditioning
Location and accessibility
Stayed in September 2023
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