Cobalt Business Park, West Allotment, Newcastle upon Tyne, NE27 0BY, United Kingdom
#31 of 59 hotels in Newcastle upon Tyne
Guests' ChoiceBased on 2104 hotel reviews
8.0Cleanliness
8.5
Comfort
8.5
Location
8.3
Facilities
8.5
Staff
8.9
Value for money
8.0
Free WiFi
7.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 3 December 2023
Kirsty
United KingdomBeds were uncomfortable food was quite expensive.
The hotel was great, beautiful with great facilities and the staff were amazing, very clean.
Stayed in December 2023
Reviewed: 3 December 2023
Scott
United KingdomNothing
Good and friendly
Stayed in December 2023
Reviewed: 26 November 2023
Hollie
United Kingdomthe location
the faculties were good
Stayed in November 2023
Reviewed: 24 November 2023
Georgina
United KingdomDirty sheets and room (only time it has been like this though), not enough towels, small bathroom with nowhere to hang towels, business room was not in operation
Comfy room, lovely and helpful staff who make you feel very welcome, great gym facilities
Stayed in November 2023
Reviewed: 19 November 2023
Anne
United KingdomThey gave us drinks on the house for my mams birthday
Stayed in November 2023
Reviewed: 16 November 2023
Michael
United KingdomThe locals who use the bar area, arseholes
The facilities, the pool and gym were very good.
Stayed in September 2023
Reviewed: 12 November 2023
Pam
United KingdomThe beds were too small.
Room had everything you would need iron ironing board hairdryer. Tea and coffee. Clean bedding. Staff were very helpful
Stayed in November 2023
Reviewed: 12 November 2023
Watt
United KingdomRestaurant food is far too expensive
Staff were outstanding
Stayed in November 2023
Reviewed: 7 November 2023
Bruce
United KingdomSteps or long ramp to access reception from car park. Fixed head shower was not up to modern standards.
Excellent facilities for conferences etc. Rooms are a good size and beds comfortable. Starbucks on site. Staff cheery and helpful.
Stayed in November 2023
Reviewed: 30 October 2023
Lorraine
United KingdomIt was just a bit far out .
It was very nice, clean and breakfast was lovely .
Stayed in August 2023
Reviewed: 24 October 2023
Robert
United KingdomBreakfast staff very helpful
Stayed in October 2023
Reviewed: 22 October 2023
Ashley
United KingdomBath could do with anti slip mat. Didn't realise parking included til after I'd paid! No coffee in the room.
Lovely staff. Nice room, good facilities.
Stayed in October 2023
Reviewed: 20 October 2023
Jeanette
United KingdomLarge parties of men and women with plenty to drink!
Ideal for families especially children loving the pool
Stayed in September 2023
Reviewed: 14 October 2023
Rodney
United KingdomN/A
The breakfast choice was fine there was no toast toaster broken
Stayed in October 2023
Reviewed: 14 October 2023
Lorraine
United KingdomHusband slipped in the shower no bath mat, bar very noisy no quiet spaces to sit would be nice comfortable sofa to relax
Warm helpful friendly staff, clean room. Comfortable bed
Stayed in September 2023
Reviewed: 12 October 2023
Angela
United KingdomVery hot in room and no air conditioner
Excellent service and friendly staff
Stayed in October 2023
Reviewed: 7 October 2023
Thomas
United KingdomTwo out of four of the wall sockets didn’t work. Also the toilet wouldn’t flush. The shower or the loo was also leaking.
Breakfast was good and a great location. It was also VFM
Stayed in October 2023
Reviewed: 6 October 2023
Raymond
United KingdomPillows were not comfortable and bathrooms were very cold and towels and slip mat very rough
Loved the decor and colour scheme in room beds were comfortable
Stayed in October 2023
Reviewed: 2 October 2023
Richard
United KingdomExtractor fan not working in bathroom. Room windows did not open properly. No drinking glasses in room.
Location, good parking space. Bar/food on site. Bed matteress great and good TV.
Stayed in October 2023
Reviewed: 27 September 2023
Natalie
United KingdomBreakfast was full of choice and also very nice!
Stayed in September 2023
Reviewed: 26 September 2023
Gary
United KingdomNothing really except we have stayed before a few years ago & preferred the bar on its old location.
Very friendly staff great facilities central location
Stayed in September 2023
Reviewed: 24 September 2023
Cat
United KingdomNothing
Really good facilities
Stayed in September 2023
Reviewed: 17 September 2023
Mackin
United KingdomVery noisy at night
Big hotel
Stayed in September 2023
Reviewed: 16 September 2023
Mark
United KingdomNothing
Nice rooms, attentive staff, good breakfast and good facilities
Stayed in September 2023
Reviewed: 13 September 2023
Hanan
United KingdomNot having a phone in the room....a first for me. Hated trying to use QR code to report a faulty socket which kept cutting out hair dryer. Irritating to have use QR to order room service and to report not able to pull down room blind(314) Jusy wanted to pick a phone and ask for house keeping or room service. Had to take lift to go downstairs to reception as Internet was a nightmare.
Pool and Spa Starbucks on site was relief because conference hot drinks was awful. Restaurant was nice Room TV was amazing
Stayed in September 2023
Rāmava, Latvia
Markham, Canada
Fortuna, Costa Rica
Villa Lagarina, Italy
Iria, Greece
Taichung, Taiwan
Jakarta, Indonesia
Carcassonne, France
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content