Reviews of West End Guest House 3 stars
14 Main Street, Kirkwall, KW15 1BU, United Kingdom
#6 of 8 hotels in Kirkwall
Guests' ChoiceReview score
Based on 364 hotel reviews
Score breakdown
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Cleanliness
8.4
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Comfort
8.2
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Location
9.0
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Facilities
7.6
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Staff
9.0
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Value for money
7.8
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Free WiFi
9.1
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Reviewed: 10 September 2022
Gary
Australia22 reviewsVery goodGood location
Stayed in September 2022
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Reviewed: 6 September 2022
Bianca
Norway2 reviewsVery goodThe only thing which was not great at West End Hotel was the shower. The shower is very unpractical, the water is either ice cold or cooking hot, it makes it very difficult to enjoy a shower
Excellent breakfast, very friendly staff and clean and cozy rooms! Quiet neighborhood, just a few minutes from the Cathedral square.
Stayed in September 2022
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Reviewed: 4 September 2022
Shirley
United Kingdom11 reviews1 helpful voteGoodcouldn’t find the car park so had to park in street. no lift so had to lug case up two flights of stairs to my room.
Quiet location.
Stayed in August 2022
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Reviewed: 1 September 2022
Susanne
United Kingdom1 review“Brill”My window couldn’t be opened
All was great
Stayed in September 2022
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Reviewed: 30 August 2022
Stephen
United Kingdom22 reviews2 helpful votes“A comfortable stay in a quiet centrally located guest house manned by friendly staff”Possibly the room could have been a bit bigger but still comfortable enough.
In a great central but quiet location. Comfortable and clean room with great service by friendly staff at breakfast
Stayed in August 2022
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Reviewed: 26 August 2022
Margaret
United Kingdom54 reviews29 helpful votes“A very comfortable night in Kirkwall.”You only met the waitress in the breakfast room. It didn’t matter to us as we often visit Orkney but some people could find it impersonal.
It is a very convenient location, a short stroll from the centre and in a very quiet street. You get a code for the key box and you drop the key through the letterbox at checkout. The room was fresh and clean. The breakfast was preordered and was tasty.
Stayed in August 2022
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Reviewed: 14 August 2022
Philip
United Kingdom5 reviews“Very enjoyable”Would have liked a larger room with a chair.
Breakfast was excellent
Stayed in August 2022
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Reviewed: 13 August 2022
Mark
United Kingdom6 reviews1 helpful vote“i never interacted with anybody at any time and breakfast is restricted to 1 hour and too late for me to get it. If your”no interaction with any staff
it was in a good location
Stayed in June 2022
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Reviewed: 31 July 2022
Valerie
United Kingdom7 reviews“Quiet hotel, everything I needed.”Nothing
Breakfast was decent. Room small but had everything I needed. Quiet hotel
Stayed in July 2022
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Reviewed: 30 July 2022
Judith
United Kingdom2 reviews“Pleasant experience”Having to find the room myself and work out how to order breakfast
The lovely lady who served breakfast and cleaned the rooms made me feel welcome and not awkward at being on my own. She was so good. The room, facilities and location were also good
Stayed in July 2022
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Reviewed: 29 July 2022
Sheri
Canada8 reviews“We enjoyed our stay and would stay again!”The West End Guest House lost one mark only for comfort because of the soft mattress and flat, hard pillows.
We really enjoyed the quirkyness of this property, it’s quite unique. It is located centrally, therefore within walking distance to the city center. The staff were exceptionally helpful and friendly. For breakfast there were both hot and cold options, the food being very well prepared.
Stayed in July 2022
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Reviewed: 27 July 2022
Chrisy
United Kingdom2 reviewsGoodThe room floor was on a slant so you felt a little of balance in that room
Good central location
Stayed in July 2022
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Reviewed: 26 July 2022
Andrew
United Kingdom9 reviews“Absolutely great place to stay.”Nothing
Excellent place to stay and close to all the amenities.
Stayed in July 2022
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Reviewed: 25 July 2022
Robin
United Kingdom5 reviewsSuperbgreat position friendly staff and good price.
Stayed in July 2022
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Reviewed: 21 July 2022
Ann
United Kingdom27 reviews4 helpful votes“Super Friendly and convenient”A lovely place to stay in Kirkwall! Everyone was so friendly and helpful. I stayed in the smallest room, but it was so comfortable. The parking at the back is very convenient as parking in Kirkwall can be an issue.
Stayed in July 2022
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Reviewed: 20 July 2022
Rebecca
Qatar8 reviews“Great”Nothing
Breakfast was delicious. Location was great.
Stayed in July 2022
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Reviewed: 14 July 2022
Margaret
United Kingdom7 reviewsVery goodRoom a bit small
Breakfast very good good choice
Stayed in July 2022
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Reviewed: 14 July 2022
Tamina
Switzerland5 reviews“Welcoming and quiet hotel”Very helpful and welcoming staff.
Stayed in July 2022
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Reviewed: 12 July 2022
David
United Kingdom108 reviews4 helpful votesSuperbThe stand out feature was the staff . They tried their best to solve problems and to make your stay memorable
Stayed in July 2022
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Reviewed: 10 July 2022
Margaret
Australia17 reviews“enjoyable and productive”old building some really uneven floors
location staff and breakfast
Stayed in July 2022
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Reviewed: 9 July 2022
Vincent
United Kingdom46 reviews12 helpful votesGoodNot a hotel and not a traditional B&B ..more like serviced rooms
Location
Stayed in July 2022
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Reviewed: 6 July 2022
Jane
United Kingdom9 reviews5 helpful votes“Well located but impersonal accommodation”Very impersonal: reception unmanned, key safe on arrival and key drop on departure. Phone number provided for emergencies. No book of recommendations for restaurants, takeaways, local services.
Good location. Good basic accommodation, although expensive. Single room (room 6) had better fittings than double (room 4). Both rooms quiet.
Stayed in July 2022
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Reviewed: 4 July 2022
William
United Kingdom10 reviews1 helpful vote“Weekend stay”Room was in need of modernisation. Decor very dated. No bedside lamps Breakfast restricted to 8-9am
Ideal location, short walk into the town centre. Staff were lovely, and very helpful. Room spotlessly clean
Stayed in July 2022
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Reviewed: 4 July 2022
Diane
United Kingdom28 reviews1 helpful vote“Could be fantastic just sorry I had to say a negative about the bed, as otherwise it was all good.”Being an old building the floors do slope and we could see the difference between our head being well below our feet as soon as we walked in. Room 10 needs a block of wood under the head of the bed to attempt to level it up. Very uncomfortable night.
Location, staff and food are all excellent. Communication was superb as we were arriving off the late ferry.
Stayed in July 2022
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Reviewed: 30 June 2022
Macloo
United States24 reviews1 helpful vote“Very well organized place”The only negative thing is the stairs. Most of the rooms are two floors above the entrance, so it's a climb with your bags. This is to be expected in older buildings, of course. The stairs are thickly carpeted, so you don't hear people going up and down.
I was only here one night, but I would stay here again. They have a good system for late arrival that worked perfectly for me. Andrew, the owner, was so helpful and nice; he went above and beyond. The breakfast was excellent and the coffee was good! The room was a bit plain but it is very well equipped, with an extra blanket, lots of tea things, nice towels and good heavy curtains.
Stayed in June 2022
