142 To 144 Warwick Way, Victoria, Westminster Borough, London, SW1V 4JE, United Kingdom
#1012 of 1,012 hotels in London
Guests' ChoiceBased on 1355 hotel reviews
8.6Cleanliness
9.0
Comfort
9.0
Location
9.0
Facilities
8.4
Staff
9.3
Value for money
8.4
Free WiFi
8.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 31 May 2024
Linda
CanadaMahmud, the evening clerk was lovely. Helpful and friendly. The breakfast staff were very nice. Just the morning clerk was hard to track down and was not helpful with our questions. Other than that one person the hotel was great and I would recommend it to anyone.
Everything about this hotel was wonderful. I liked our room. The bed was really comfortable. The breakfast was tasty.
Stayed in May 2024
Reviewed: 31 May 2024
Denise
New ZealandI would have liked a fridge in the room
Great location- very pleasant staff and a very good breakfast. There was a coffee machine and lots of coat hangers which was appreciated.
Stayed in May 2024
Reviewed: 30 May 2024
Anonymous
GermanyNarrow double bed (140 cm wide), paper-thin walls, creaky floor boards. Poor value for money (although I admit that 240 GBP/night is probably the Chelsea Flower Show rate).
Location (less than 15 min walk to Victoria station and the Royal Chelsea Hospital), air condition, decent shower, friendly staff, good cooked breakfast.
Stayed in May 2024
Reviewed: 28 May 2024
Mark
United StatesIt would have been better to have available adaptors for American appliances.
The breakfast was freshly made, convenient, and enjoyable. The family owned small hotel made the stay extra comfortable and accommodating.
Stayed in May 2024
Reviewed: 27 May 2024
Deborah
United StatesWonderful little hotel. Very clean and comfortable. Breakfast was delicious. The waitstaff was excellent.
Stayed in May 2024
Reviewed: 27 May 2024
May
CanadaThe location is excellent. The hotel is only 6 minute's walk away from the Victoria Station. Complimentary breakfast was very good. If you have to start your your earlier than breakfast starts serving from 7.45 am, the hotel will provide you with cereal, fruit and yogurt early in the morning.
Stayed in May 2024
Reviewed: 20 May 2024
Eve
United StatesNeed to make reservations for breakfast tho understandable because its served like a restaurant. Im a grab and go person. Small bathroom but very clean .No real lobby.
It was like staying with friends but better because you could put the do not disturb sign out.. Homey and comfortable.
Stayed in May 2024
Reviewed: 18 May 2024
Bridget
United KingdomPersonalised and lovely breakfast
Stayed in April 2024
Reviewed: 16 May 2024
Shaula
United KingdomWe were happy with everything. We didn't even mind the outside scaffolding, and it will be lovely to see it again in August!! I plan to stay again, bringing my husband.
It's such a lovely hotel and was a great stay!! Had everything we needed. Lovely staff team, too, plus we enjoyed the delicious breakfast!!
Stayed in May 2024
Reviewed: 16 May 2024
Carol
United StatesThe special warmth and authenticity in welcoming their guests.
Stayed in May 2024
Reviewed: 15 May 2024
Michael
United StatesThe shower was difficult to enter and the water temperature valve was difficult to turn. The main room could use more electrical lighting.
Restaurants are within walking distance. It is an area that is not too congested with traffic and pedestrian traffic. The bed was comfortable.
Stayed in May 2024
Reviewed: 15 May 2024
Tetiana
UkraineMy room was sooo small, just ~7-8m2 only.. but it was a single (my fault! didn't check this on booking). The room was in the basement with quite a little fresh air. Soundproofing was an issue as well.
Breakfasts were excellent! Breakfast service is just above and beyond. Comparatively very quiet location being almost in the city center.
Stayed in May 2024
Reviewed: 14 May 2024
Elizabeth
United KingdomGood breakfast. Quiet bedrooms. Friendly staff.
Stayed in May 2024
Reviewed: 10 May 2024
Frankie
United KingdomLovely room, comfy bed and great breakfast.
Stayed in May 2024
Reviewed: 10 May 2024
Gail
United KingdomBreakfast was great. Good location and affordable.
Stayed in April 2024
Reviewed: 9 May 2024
Tobias
SwedenBreakfast was awesome! Cooked to order every morning.
Stayed in May 2024
Reviewed: 8 May 2024
Juanjuan
ChinaSeems the outside wall is on renovation
Warm and clean environment; Kind and friendly hosts; Delicious breakfast, really like the yogurt
Stayed in May 2024
Reviewed: 5 May 2024
Mary
United StatesNarrow bathroom
Very good breakfast
Stayed in May 2024
Reviewed: 4 May 2024
Mark
United KingdomWater pressure in the shower was a not particularly powerful, but this did not change our opinion of our stay.
The property was excellent as it was in a great location and the staff were extremely friendly and helpful, no request was too much.
Stayed in May 2024
Reviewed: 2 May 2024
Deborah
AustraliaNothing
The cleanliness, the breakfasts and the location.
Stayed in May 2024
Reviewed: 1 May 2024
Jones
United KingdomNothing
Comfortable room, friendly professional staff and owners, good breakfast.
Stayed in April 2024
Reviewed: 1 May 2024
Tania
United KingdomBathroom was like a corridor and it was hard to use the loo
Well positioned Hotel set out well over a few floors with a lift. Decor was clean and modern and the rooms were well maintained and smart and clean. Staff were really helpful and the breakfast was excellent
Stayed in April 2024
Reviewed: 1 May 2024
Michelle
AustraliaNothing
Great location. Breakfast was amazing. Lovely small hotel.
Stayed in April 2024
Reviewed: 29 April 2024
Per
NorwayNothing - everything was nice
Everything. Nice personal
Stayed in April 2024
Queenstown, New Zealand
Chomutov, Czech Republic
Saint-Amand, France
Srinagar, India
Vienna, Austria
Nelson, New Zealand
Caves Beach, Australia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content