We loved everything especially the staff.

It’s a lovely Hotel, Fantastic location. Staff are excellent, friendly happy and so helpful and kind from the Reception team to the breakfast team and housekeeper Jolena andThe hotel was exceptionally clean.

Stayed in May 2024

The shower floor was a bit old and tired. We were in the deluxe double room and there was actually too much furniture. There was a black round wooden table and a large floor lamp that took up space. The room, for us, would have had more utility with more space if the hotel reduced the extra furniture. It was a bit hard to lay out two suitcases. Breakfast was good, but would have been better with some cooked eggs — fried or scrambled. (They offered only hard-boiled eggs.)

Very friendly, helpful staff

Stayed in May 2024

Immaculately clean & all staff, from cleaners to front of house, couldn’t have been more helpful & pleasant.

Stayed in May 2024

Just the size of the room and very small shower.

Excellent breakfast, very friendly and helpful staff and a great location. I would definitely recommend to others,

Stayed in May 2024

Nothing!

It was excellent in every way, location, cleanliness, very comfortable beds and the staff were exceptional from the reception staff, breakfast waitresses to the cleaners. Breakfast was an added bonus & we felt the hotel was good value..

Stayed in May 2024

It was perfect

Close to the wall, free bikes to get into the city (which you can see from the hotel, a 10 min walk to get inside the wall). Property is very clean and well managed; staff was fabulous - went to the bar to get drinks to take up to the communal rooftop patio and the front desk had the drinks delivered up with complimentary snacks). Bed was comfortable, sheets and pillows were great, AC worked well. Washroom was slightly small but very clean with excellent fixtures.

Stayed in May 2024

The gentleman on reception was extremely welcoming and helpful.

Stayed in May 2024

Very helpful and friendly staff

Stayed in April 2024

A minor thing, but I had to pay for two bottles of water whereas many hotels provide water for free.

The location was ideal since it was was just outside the city walls, it had free parking, and I could easily walk everywhere.

Stayed in April 2024

4* hotel should offer a better breakfast

Exceptional location!

Stayed in April 2024

Everything. This should be an example how hotels should be like in Europe (effective and sustainable).

Stayed in May 2024

A return visit for us. Great staff and lovely that the hotel supplies bicycles free of charge for your use.

Stayed in April 2024

The breakfast wasn't very good as only boiled eggs and no scrambled eggs, so no hot food

Lovely hotel, comfy beds,

Stayed in April 2024

Size of room a little small for an extended stay but fine for a few days.

Location just outside the city walls was perfect and not so far from the train station. Check in very straight forward with extremely friendly staff especially Sonya. Room was clean and well furnished but a little on the small side for an extended stay. Breakfast was perfect and the lady serving was a credit to the hotel. Plenty of info and free bicycles was a bonus and really nothing to complain about.

Stayed in April 2024

Nothing to mention

We had a comfortable stay. Staff were friendly helpful and accommodating. Riccardo was one of the staff who made us feel very welcomed.

Stayed in April 2024

Nowhere really to sit and have a drink. But restaurant next door and bistro.

Short walk to train station. Close proximity to centre of Lucca. Quiet room. Tea/coffee. Nice breakfast.

Stayed in April 2024

No tea and coffee making facilities which were advertised as included.

Great location close to the old town with parking

Stayed in April 2024

The hospitality was excellent and Matteo was very professional and very helpful! The server's in the dining room was top class and very kind and lovely! Overall it was very nice but we only had just 2 nights but we will be planning on coming back in the fall. Thanks for everything! "The little American’s writer from Pisa Foundation " Ray Harris

Stayed in April 2024

Excellent hotel in every every aspect. Will definitely be returning. Free parking at hotel and it's position avoids the ztl yet a very short walk to the historic centre. They also provide a very good buffet breakfast.

Stayed in March 2024

A real little gem right on the edge of the old town area. Spotless rooms, plenty of comfortable common areas inside and out, friendly helpful staff, a great breakfast and an exceptional seafood restaurant attached. It's difficult to suggest any of it could have been done better. Loved our stay, Anthony & Carol, Jervis Bay Australia

Stayed in March 2024

Noisy road

Location, friendly Staff

Stayed in March 2024

Very nice, comfortable room. Good location! Breakfast overpriced, in my view

Stayed in March 2024

Nothing

Warm welcome. Perfect location for exploring this delightful city. Clean, well appointed room. Excellent breakfast. Great included car parking.

Stayed in March 2024

The room is small but otherwise perfect. Quiet location, very clean and comfortable.

It was easy to find and park a this hotel. A warm welcome at reception, smart hotel, a small but very nice room, quiet. Possibly the cleanest, sparkliest hotel we have stayed in and we travel a lot. Great team, friendly staff. One of the best breakfasts ever. Excellent.

Stayed in February 2024