Reviews of Grand Hotel Wagner 5 stars
Via Riccardo Wagner, 2, 90139 Palermo, Italy
#16 of 92 hotels in Palermo
Guests' ChoiceReview score
Based on 875 hotel reviews
8.8Score breakdown
-
Cleanliness
9.2
-
Comfort
9.2
-
Location
9.4
-
Facilities
8.8
-
Staff
9.4
-
Value for money
8.6
-
Free WiFi
7.8
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content-
Reviewed: 4 June 2024
David
Australia17 reviews1 helpful vote8.0“Overalll we enjoyed our stay with the exception of breakfast the code of the room and”- • Leisure trip
- • Group
- • Classic Double Room
- • Stayed 5 nights
- • Submitted via mobile
Size of room too small
Evening drinks at the bar of the hotel
Stayed in May 2024
-
Reviewed: 4 June 2024
Stuart
United Kingdom5 reviews10Exceptional- • Leisure trip
- • Group
- • Superior Double Room
- • Stayed 2 nights
Nothing the whole place has a friendly atmosphere, great location and again the staff could not do enough to assist
the hotel was well situated to get to the area for food and drink but far enough away to be quiet, the staff could not be friendlier; there was nothing they wouldn't do or find out for us
Stayed in June 2024
-
Reviewed: 4 June 2024
Roger
Australia22 reviews1 helpful vote10“We enjoyed our stay here, the hotel was excellent with quality fittings and decor. The location was good. Happy to recom”- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 4 nights
- • Submitted via mobile
Bit of street noise.
It was an excellent quality hotel. The rooms were comfortable and large , good breakfast.
Stayed in May 2024
-
Reviewed: 3 June 2024
Roland
United Kingdom4 reviews9.0Superb- • Leisure trip
- • Group
- • Classic Double Room
- • Stayed 2 nights
Excellent location and a handsome grand old hotel. Parking valet service (Euro25 per day) is very efficient and saves a lot of hassle. So much to see in the city and beyond.
Stayed in May 2024
-
Reviewed: 2 June 2024
Leora
United States7 reviews8.0“Very good hotel. Good price.”- • Business trip
- • Solo traveller
- • Superior Double Room
- • Stayed 3 nights
- • Submitted via mobile
All good.
Very nice hotel. Old but nice.
Stayed in May 2024
-
Reviewed: 1 June 2024
Richard
United Kingdom26 reviews4 helpful votes10“We had a great time in wonderful Palermo and this very nice hotel”- • Leisure trip
- • Couple
- • Classic Double Room
- • Stayed 5 nights
- • Submitted via mobile
Nothing
It really was ‘Grand’, in a lovely old fashioned kind of way. Room was large, comfortable and well equipped. The staff were all charming, helpful and just damn nice. The breakfast was excellent: very good scrambled egg. We travel a lot, and good scrambled egg is the sign of a good hotel we think! The situation was perfect: a little out of the way of the noisy tourist spots, but you could walk to them easily. There are nice little bars and restaurants just around the corner. We enjoyed the laid back jazzy live music in the bar on Thursday evening. The hotel was a great sanctuary from the craziness of wonderful Palermo. Thank you, we had a great time!
Stayed in June 2024
-
Reviewed: 28 May 2024
Giacomo
Belgium28 reviews2 helpful votes10“Couple of days in the charmante Palermo”- • Leisure trip
- • Couple
- • Classic Double Room
- • Stayed 2 nights
- • Submitted via mobile
Nothing, everything was perfect.
The position, the facilities, the charme.
Stayed in May 2024
-
Reviewed: 27 May 2024
Geraldine
Ireland6 reviews8.0“Hotel location was perfect for us, staff were very helpful, good breakfast,”- • Leisure trip
- • Couple
- • Classic Double Room
- • Stayed 2 nights
- • Submitted via mobile
Beautiful very large and spacious bathroom but with avery small shower located in the corner
It’s old world charm, the Excellent location, friendly and helpful staff. Good breakfast.
Stayed in April 2024
-
Reviewed: 26 May 2024
Karl
United States25 reviews10“Wonderful stay at this beautiful hotel in a great location.”- • Leisure trip
- • Couple
- • Superior Double Room
- • Stayed 4 nights
- • Submitted via mobile
Liked everything.
Great location. Beautiful hotel. Reasonable price considering its quality.
Stayed in May 2024
-
Reviewed: 24 May 2024
Wan
Singapore20 reviews2 helpful votes9.0Superb- • Leisure trip
- • Family with young children
- • Classic Double Room
- • Stayed 4 nights
Nothing. The hotel room style is that of grandeur European - with darker and heavy furniture. It takes a bit of getting used to compared to the clean modern style. Other than this, the room is big and comfortable.
The hotel room and bathroom were clean and spacious. Beds were comfortable. Breakfast spread was good and hotel staff were polite. There are nice restaurants near the hotel and the hotel is just a 5-min walk to Teatro Massimo ( opera house) and food street , a 10-min walk to La Martorana and Quattro Canti and a 15-min walk to Palermo Cathedral and Palatine Chapel
Stayed in May 2024
-
Reviewed: 23 May 2024
Boris
United States30 reviews10“Wonderful hotel!”- • Leisure trip
- • Couple
- • Classic Double Room
- • Stayed 1 night
Wonderful hotel!
Stayed in May 2024
-
Reviewed: 21 May 2024
Sally
United Kingdom9 reviews9.0“Lovely Hotel”- • Leisure trip
- • Couple
- • Classic Double Room
- • Stayed 2 nights
The breakfast was very comprehensive and tasty but unfortunately the hot food was not hot but only warm which was a shame. Ideally it is not best not being on the ground floor as the noise travels with groups at reception or at the lift which was not a problem overall just when people arrived back late.,
Perfect location for exploring Palermo just a short walk and you are by the Opera House and all the interesting places to visit. We took the bus from the Airport to the City Centre and the hotel was a 5 minute walk from the Bus Stop. The hotel was very comfortable and the staff were all very helpful. As it was raining on both days we spent some time in the lounge area and the drinks/snacks from the bar were really nice. Great place to relax.
Stayed in May 2024
-
Reviewed: 19 May 2024
Kyong
United States17 reviews1 helpful vote8.0Very good- • Leisure trip
- • Family with young children
- • Superior Double Room
- • Stayed 1 night
- • Submitted via mobile
Hotel
Stayed in April 2024
-
Reviewed: 19 May 2024
Stuart
United Kingdom13 reviews8.0“Lovely old place.”- • Leisure trip
- • Family with young children
- • Superior Double Room
- • Stayed 1 night
Weirdly dead location at the weekend
Great staff. Food very good. Lovely building.
Stayed in May 2024
-
Reviewed: 15 May 2024
Michael
United Kingdom3 reviews8.0“Location exalent”- • Leisure trip
- • Couple
- • Classic Double Room
- • Stayed 3 nights
Poor selection for breakfast
Staff
Stayed in May 2024
-
Reviewed: 15 May 2024
Sarah
United States9 reviews10“Grand Hotel Wagner was our favorite hotel stay on our trip throughout Italy.”- • Leisure trip
- • Family with young children
- • Classic Triple Room
- • Stayed 2 nights
Our rooms windows opened up to a small window well / interior courtyard and the pigeons were quiet loud. Nothing that interrupted sleep but we couldnt leave the windows open.
Breakfast was one of the best we had on our trip throughout Italy. The staff was great and helpful and the facilities, including the spa and bar were a pleasant surprises. The location was perfect, easy access to plenty of restaurants but also quiet and nose was not an issue.
Stayed in May 2024
-
Reviewed: 15 May 2024
Celeste
United Kingdom2 reviews10Exceptional- • Leisure trip
- • Group
- • Classic Double Room
- • Stayed 3 nights
The breakfast staff, housekeeping, bar, reception, valets--all helpful, gracious and kind.
Stayed in May 2024
-
Reviewed: 12 May 2024
Genevieve
Australia36 reviews4 helpful votes9.0“Superb hotel!”- • Leisure trip
- • Couple
- • Classic Double Room
- • Stayed 3 nights
- • Submitted via mobile
Everything great.
Breakfast brilliant, as was the comfortable lounge and bar area. Location was good, close to bus stop from airport and an easy walk to historical sights.
Stayed in May 2024
-
Reviewed: 11 May 2024
Camelia
Romania65 reviews3 helpful votes9.0“Class hotel, good location, but no spectacular views from the windows.”- • Leisure trip
- • Family with young children
- • Classic Double Room
- • Stayed 1 night
Rather small windows and no spectacular views.
Class hotel, good location.
Stayed in April 2024
-
Reviewed: 10 May 2024
Liliana
Australia61 reviews7 helpful votes9.0“Wish I could have stayed longer”- • Leisure trip
- • Couple
- • Classic Double Room
- • Stayed 1 night
- • Submitted via mobile
We had a street facing room on a lower floor which was a bit noisier, but it didn’t really bother us that much and we slept very well regardless.
Very comfortable and clean, staff very professional, proactive and obliging, walking distance to most tourist sites, lots of eating options nearby. Valet parking in a garage nearby (€25/day), which was fine considering the lack of parking options in Palermo. Breakfast was good and had many options including some gluten-free. But if we needed anything they didn’t have, they went out of their way to get it for us. We had an early morning departure and they packed breakfast for us. :)
Stayed in May 2024
-
Reviewed: 9 May 2024
Yasuhiko
Japan95 reviews14 helpful votes9.0“Nice staying”- • Leisure trip
- • Family with young children
- • Classic Triple Room
- • Stayed 1 night
Location is good. staff are kind.
Stayed in April 2024
-
Reviewed: 7 May 2024
Thomas
United States1 review10Exceptional- • Leisure trip
- • Solo traveller
- • Classic Single Room
- • Stayed 1 night
- • Submitted via mobile
Guest parking was taken care by staff. Car was ready for pickup at given time 24 hour front desk. Excellent English.
Stayed in May 2024
-
Reviewed: 5 May 2024
Suzanne
Australia25 reviews8.0“Good place to stay in Palermo”- • Leisure trip
- • Couple
- • Classic Double Room
- • Stayed 4 nights
- • Submitted via mobile
Very comfortable and clean. Good breakfast and friendly staff
Stayed in May 2024
-
Reviewed: 2 May 2024
Frank
United States5 reviews9.0“Very nice accommodation. Not sure it’s a five star hotel but the accommodations were adequate”- • Leisure trip
- • Couple
- • Superior Double Room
- • Stayed 2 nights
- • Submitted via mobile
Nothing
Great location and very reasonable rates. Breakfast was excellent.
Stayed in April 2024
Guests also reviewed these properties:
-
Hotel Nacional Inn Angra dos ReisAngra dos Reis, Brazil
-
Hilton Garden Inn Covington/MandevilleCovington, USA
-
Résidence Hôtelière AlcyonPorto-Vecchio, France
-
Fraser Crossing and Founders PointeWinter Park, USA
-
Thien Hong - Arc En Ciel HotelHo Chi Minh City, Vietnam
-
Ocean Acres OgunquitOgunquit, USA
-
Studio New Estate in complex Harmony HillsRogachevo, Bulgaria
-
Bklyn House Hotel New York BrooklynBrooklyn, USA
