Via San Marco, 368, 55100 Lucca, Italy
#9 of 41 hotels in Lucca
Guests' ChoiceBased on 320 hotel reviews
9.0Cleanliness
9.3
Comfort
9.3
Location
9.1
Facilities
9.0
Staff
9.7
Value for money
8.9
Free WiFi
9.0
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End of dialog contentReviewed: 27 May 2024
Paul
LuxembourgThe concierge was very friendly and knowledgeable about the best restaurants and places to visit in the area.
Stayed in May 2024
Reviewed: 27 May 2024
Emma
United KingdomNo access to tea or coffee without having to order and pay at bar. We didn't realise that tea and coffee in rooms is not standard in Italy, so not a criticism of this hotel, just would have been nice to have had.
Fantastic location. Staff were incredibly friendly and passed on lots of local knowledge. Pool area was lovely and breakfast selection was great. Having bikes to hire was an added bonus, cycling the city walls was a highlight.
Stayed in May 2024
Reviewed: 26 May 2024
Lesley
United KingdomI wouldn't change anything about it and would definitely return.
The staff were ALL exceptionally helpful and courteous from arrival to departure....nothing was too much trouble. The hotel was very clean and we were very pleased with the size of our room. The hotel wasn't within the walls of Lucca, however, it was a very pleasant/easy 10-15 minutes stroll into the heart of the city where everything was accessible.
Stayed in May 2024
Reviewed: 24 May 2024
Louise
United KingdomNothing
Everything especially the staff the beautiful grounds and the location
Stayed in May 2024
Reviewed: 24 May 2024
Rachel
United KingdomOur room was great and the staff were very friendly and helpful. We particularly enjoyed the pool and sitting out on the garden terrace for breakfast. We liked that we could hire bikes from the hotel to cycle around the city walls. A great place to stay and would highly recommend.
Stayed in May 2024
Reviewed: 20 May 2024
David
United KingdomGreat hotel - good location ..only a short, flat walk into the old town via the “secret” path. Bright, modern, clean and comfortable. Rooms on the small side but perfectly adequate. Food really good - especially enjoyed breakfast on the lovely terrace overlooking the pool. Staff couldn’t have been more helpful - nothing was too much trouble. We were offered lots of information on arrival and great tips re local restaurants. Thank you.
Stayed in May 2024
Reviewed: 16 May 2024
Mark
United Kingdomthe staff were all very helpful, friendly and professional - in particular Fabio on reception who was exceptional.
Stayed in May 2024
Reviewed: 16 May 2024
Leslie
United StatesA bit far from the center
Clean , new and with a nice breakfast
Stayed in May 2024
Reviewed: 13 May 2024
Daniel
SwitzerlandGreat hospitality, location and breakfast
Stayed in May 2024
Reviewed: 6 May 2024
Catharina
SwitzerlandLoud between rooms.
Lovely garden, lovely breakfast!
Stayed in May 2024
Reviewed: 5 May 2024
Seamus
IrelandThis was our second stay here. The location is great. We had a room overlooking the pool, the bed was very comfortable. Really great breakfast which you can eat inside or outside on the beautiful terrace. Staff were very nice.
Stayed in May 2024
Reviewed: 2 May 2024
Gx
United KingdomNo kettle in room for coffee or tea.
Staff were really friendly, hotel was spotless
Stayed in May 2024
Reviewed: 28 April 2024
Chris
United KingdomThe staff were incredibly helpful and friendly Great location for the city walls
Stayed in April 2024
Reviewed: 26 April 2024
Paul
United KingdomAll the staff were incredibly friendly and helpful. Every restaurant they recommended was excellent. It was a short, pleasant walk to the walls.
Stayed in April 2024
Reviewed: 25 April 2024
Vesna
Croatianoise from next room. you can hear people next door like they are with you in the room. and they were loud every night. also street noise since windows have no sound proof
kind staff. location. new and clean rooms
Stayed in April 2024
Reviewed: 22 April 2024
Dalton
IrelandThe hotel was very comfortable and the breakfast range was excellent.It was a bit of a trek frim there into the walled city but with saying that the walk along the walla was fab.Staff very helpful and nice.Would definitely stay here again 😀
Stayed in April 2024
Reviewed: 11 April 2024
Harry
United StatesVery nice hotel, great location, free parking (hard to get free parking in Italy) and very nice staff. Breakfast was very good, the room was very clean and very quiet. Highly recommended.
Stayed in April 2024
Reviewed: 3 April 2024
Vendim
SwitzerlandThe service team was perfect!
Stayed in April 2024
Reviewed: 14 February 2024
José
PortugalReally good hotel to stay in Lucca
Stayed in February 2024
Reviewed: 13 February 2024
Marc
SpainSimple but excellent service.
Stayed in February 2024
Reviewed: 2 December 2023
Sandy
United StatesAll great
Great location to town. Bikes available were very fun
Stayed in November 2023
Reviewed: 21 November 2023
Abdulmajeed
Saudi ArabiaNothing
Location-staff-service-cleaning
Stayed in November 2023
Reviewed: 13 November 2023
Timothy
United StatesIt was a quick walk into the walled city. The room was excellent. And a delicious breakfast. The manager at the front desk was exceptional.
Stayed in October 2023
Reviewed: 11 November 2023
Michelle
United KingdomIncredibly friendly staff, very welcoming and helpful. Rooms were very clean, and breakfast selection was good
Stayed in September 2023
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