542-0083 Osaka Prefecture, Osaka, Chuo-ku Higashi-Shinsaibashi 1-15-15 , Japan
#362 of 690 hotels in Osaka
Guests' ChoiceBased on 436 hotel reviews
7.9Cleanliness
8.2
Comfort
8.2
Location
8.3
Facilities
8.1
Staff
8.8
Value for money
8.6
Free WiFi
8.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 29 May 2024
Gigi
Australianone
location was good. rooms were clean. was value for money.
Stayed in May 2024
Reviewed: 26 May 2024
Fernando
AustraliaThe hotel look run down, I stayed in comfort hotels in Hiroshima, Kyoto and Tokyo and these hotel look way better than the Osaka one. But don't give me wrong the hotel still very good value for money
Breakfast, location is close restaurants and shops. 800m to train station, staff are very helpful
Stayed in May 2024
Reviewed: 25 May 2024
Gigi
Australiathe entry to the bathroom where you need to go up but was a bit tolerable. you just have to be very careful especially at night
great location
Stayed in May 2024
Reviewed: 20 May 2024
Truc
NetherlandsThe room is very small for a family of 4. Breakfast was basic.
The location was perfect. Dotonbori was 5 min away. Hotelroom was clean.
Stayed in April 2024
Reviewed: 9 May 2024
Ramahatta
IndonesiaNone
Good location, good value and breakfast its ok.
Stayed in April 2024
Reviewed: 28 April 2024
Hugo
United KingdomLobby and breakfast were basic
Great location, close to night life
Stayed in April 2024
Reviewed: 27 April 2024
Byung
CanadaThe room is a little bit small. And the elevator also small.
The breakfast was perfect with so many options. There are so many convenient store near by as well. There are many subway stations nearby and the hotel is very close to the shopping malls and restaurants. The staffs was very very very nice and warmed our hearts.
Stayed in April 2024
Reviewed: 26 April 2024
Barb
CanadaExcellent breakfast.
Stayed in April 2024
Reviewed: 22 April 2024
Kristine
United StatesLocation
Stayed in April 2024
Reviewed: 16 April 2024
Leesha
United StatesLocation convenient, rooms were quiet and clean
Stayed in April 2024
Reviewed: 15 April 2024
Zilvinas
LithuaniaThe bed was too soft. Shower was broken and not fixed after reported to staff
Very good location for attractive areas around.
Stayed in April 2024
Reviewed: 14 April 2024
Kyra
AustraliaThe lift would stop every floor every time even when people weren’t there, took ages.
Great breakfast, good value for money and location was awesome.
Stayed in March 2024
Reviewed: 10 April 2024
Marlene
GermanyThe rooms weren‘t very clean
The breakfast was delicious
Stayed in March 2024
Reviewed: 2 April 2024
Marzo
United StatesWish there was more variety in breakfast options. Same menu everyday we were there.
Location was great! Staff was courteous.
Stayed in March 2024
Reviewed: 30 March 2024
Ling
United StatesThe room is old and small. The bathroom is small and doorsill is higher than the main floor, each time comes in and out needs to be careful.
Good inclusive breakfast. the bed is comfortable. Convenient location to shopping area.
Stayed in March 2024
Reviewed: 29 March 2024
Choong
SingaporeBreakfast.
Good location and there is place for you chit chat with self service of coffee and tea.
Stayed in March 2024
Reviewed: 28 March 2024
Eleni
SpainThe room was a bit small, but from my experience this is just about the usual room size in Japan. So it is what it is and we managed just fine to be honest! If you want to just rest a bit at the hotel, there's also the breakfast area where you can just make yourself a coffee outside breakfast time.
The location is great! There are a lot of things around the hotel. Dontonbori is about 10min by foot. The Namba station is about 15min on foot (useful if you want to go to Nara on an excursion for example).
Stayed in March 2024
Reviewed: 20 March 2024
Shuk
Hong KongThe room is bit too small for two adults. It's hard to unpack and pack medium size suitcases. The bathroom is also small though it's self contained.
Though the room is a bit small for two adults, it's clean and very self-contained . The staff at the reception are friendly and helpful. The breakfast is very good as there are good hot and cold food every day. The staff always refill the food promptly when food containers are almost empty.
Stayed in March 2024
Reviewed: 19 March 2024
Jidapa
ThailandThe pillows is not good. Too flat and provide 1 bed 1 pillow.
Good location and good breakfast
Stayed in March 2024
Reviewed: 17 March 2024
Ka
JapanI hope the hotel can improve the bath tub because it is not draining and even clogging. It makes restroom soaking.
Great location, very close to Shinsaibashi. Great breakfast, scramble egg and smoothie are the best.
Stayed in March 2024
Reviewed: 10 March 2024
Hannah
Hong Kongroom size
location
Stayed in March 2024
Reviewed: 10 March 2024
Hannah
Hong Kongroom size
location
Stayed in March 2024
Reviewed: 10 March 2024
Hannah
Hong KongIt’s a little bit cramped in the room.
The location.
Stayed in March 2024
Reviewed: 9 March 2024
Chang-yu
Taiwannone
quiet, staff are polite, close to Shinsaibashisuji shopping Street,
Stayed in March 2024
Schwedt, Germany
Dubbo, Australia
Mammoth Lakes, USA
Esch-sur-Sûre, Luxembourg
Adelaide, Australia
Nordkjosbotn, Norway
Novi Vinodolski, Croatia
Chiang Mai, Thailand
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content