650-0021 Hyogo, Kobe, 1-2-2 Sannomiyacho, Chuoku, Japan
#135 of 135 hotels in Kobe
Guests' ChoiceBased on 471 hotel reviews
8.8Cleanliness
9.3
Comfort
9.3
Location
8.6
Facilities
9.2
Staff
8.9
Value for money
8.8
Free WiFi
9.0
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End of dialog contentReviewed: 30 May 2024
Sandra
South Africasatisfied.
Adequate breakfast. Very friendly staff in restaurant. Well located.
Stayed in May 2024
Reviewed: 28 May 2024
Akiko02
Austriavery good location, not far from the Chinese District, engaged and caring staff. Tea making facilities in the room much appreciates. Of all the upper grade stays in Japan this was the best.
Stayed in May 2024
Reviewed: 27 May 2024
Sheepee
SingaporeThough the carpark was in walking distance, just wish it was nearer. Not a big issue if travelling light.
The staff at the front desk reception were all fantastic. They were super helpful. I had enquired about some information on my ipad which is in Japanese and they spent close to an hour assisting me. Much appreciated!
Stayed in April 2024
Reviewed: 25 May 2024
Huey
SingaporeThe hotel does not have a gym or a water dispenser. Note: Hotel did provide 2 bottles of drinking water to each room on a daily basis.
Excellent location and our rooms seem very newly furnished. In general, I will consider the rooms to be clean although some insignificant corners of the room maybe dusty if you take a closer look.
Stayed in May 2024
Reviewed: 24 May 2024
Rachel
PortugalThe best hotel we stayed in, on our trip to Japan! Great location (on a nice street and close to pub trans), nice room with a spacius bathroom, comfy beds and pilows. We loved the comfy pajamas and the great toiletries. We apreciated the bottles of water and the fact that they give you new ones each morning, also there is a catle in the room for tea/coffee making.
Stayed in April 2024
Reviewed: 21 May 2024
Jeff
United KingdomNothing
Excellent location for Kobe and surrounding area. Good sized rooms and facilities. Wide range of foods for breakfast and lunch/evening meals.
Stayed in May 2024
Reviewed: 18 May 2024
Sau
Hong KongVery clean. Good location. Good facilities. Good value of money.
Stayed in May 2024
Reviewed: 15 May 2024
Elizabeth
New ZealandWas on the more expensive side
Great room, comfortable, staff where amazing
Stayed in May 2024
Reviewed: 12 May 2024
Ka
Hong KongNil
The room is spacious and the laundry room is great.
Stayed in May 2024
Reviewed: 11 May 2024
Norbert
IrelandThe rooms were a little small but it is pretty normal for Japanese hotels.
The location is super great and the rooms are clean. The rooms are not too big but they are perfect if you are not traveling with too many suitcases. The staff are nice and helpful.
Stayed in April 2024
Reviewed: 30 April 2024
Nanette
SwitzerlandNothing in particular.
The service was good and the staff were very efficient.
Stayed in April 2024
Reviewed: 30 April 2024
Mohamed
SwitzerlandEven if the breakfast good , it is most exclusively savory. A little bit more baked goods would have been great. Still very good breakfast
Very clean, comfortable bed, very good location, friendly staff.
Stayed in April 2024
Reviewed: 29 April 2024
Matthew
AustraliaMainly our fault for booking the room, we did not see that it was a smoking room when we booked it, and it was kind of a nasty surprised to find out it was a smoking room when we got into the room and it smells heavily of cigarettes. So do take notice of what room you are booking when you do want a room here.
The location was great, it was near most of the stuff that we want to see. The hotel was willing to hold onto our luggage even after we checked out to do some sightseeing before we left Kobe. Check in was easy and smooth, even though the receptionist did not speak fluent English, they had a translator machine which we had no problem understanding it.
Stayed in April 2024
Reviewed: 28 April 2024
Anthony
AustraliaGreat location, close to everything, Awesome Italian Restaurant inside next to lobby, excellent rooms And service
Stayed in April 2024
Reviewed: 28 April 2024
Alan
CanadaThe view from the room
The staff are professional and cautious
Stayed in April 2024
Reviewed: 27 April 2024
Anthony
JapanNo Gym facility.
Large room with 4 beds ideal for a family of four. Attentive service from the staff, always trying to please guests. Excellent location in the heart of central Kobe with many shops and restaurants nearby. Good tea and coffee for the room.
Stayed in April 2024
Reviewed: 26 April 2024
Philippa
AustraliaThe staff could not speak English, and not kindness shown to foreign guests.
Hotel was in good central location, room had everything you could want and was a very good size. Bed and sheets comfortable.
Stayed in April 2024
Reviewed: 25 April 2024
Hudson
United StatesClose to the train station
Stayed in March 2024
Reviewed: 23 April 2024
Efren
United StatesSmall room, but average for Japan standards
Accommodating staff and great location
Stayed in April 2024
Reviewed: 23 April 2024
Betsy
United StatesClean well designed and spacious
Stayed in April 2024
Reviewed: 23 April 2024
Sihong
AustraliaFantastic location, clean and tidy rooms, helpful staff members.
Stayed in April 2024
Reviewed: 23 April 2024
Zhaotao
MacaoBetter breakfast buffet seating would be appreciated.
Great location. Everything is in walking distance.
Stayed in April 2024
Reviewed: 22 April 2024
Amy
United StatesRoom is a bit small, but had everything we need.
The hotel is very close to the shopping district. Very convenient. Everything is within walking distance.
Stayed in April 2024
Reviewed: 21 April 2024
Wan
New ZealandBed sheets were a little rough.
Proficient and active front counter, wide range of ammenities (bath salt for the tub), spacious room, and location close to Sannomiya Center street + subway station.
Stayed in April 2024
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