542-0066 Osaka Prefecture, Osaka, 瓦屋町3丁目6番15号 道頓堀クリスタルエグゼ, Japan
#207 of 692 hotels in Osaka
Guests' ChoiceBased on 127 hotel reviews
8.3Cleanliness
8.7
Comfort
8.6
Location
8.3
Facilities
8.5
Staff
8.7
Value for money
8.6
Free WiFi
8.9
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End of dialog contentReviewed: 25 May 2024
Jens
DenmarkVery great location, good service.
Stayed in May 2024
Reviewed: 19 May 2024
Tomaslars2188
NetherlandsThe breakfast was not so enjoyable. Much food was not heated good. And it had less options then I am used to in Japan. Also they made use of a secondary breakfast area. Where everyone was sitting a bit chaotic and very near each other.
The spacious room with Japanese amenities. Location near the Metro stations and easy to reach Dotonbori, the city centre and tourist spots.
Stayed in May 2024
Reviewed: 18 May 2024
Andreas
AustraliaNo block out curtains and no soundproofing... To note... You get a kitchen but no kitchenware.
Very close to oska Center and very spacious room for Japanese standards. Staff only speaks a little bit of English but helped were they could. Couple convenient stores nearby too.
Stayed in April 2024
Reviewed: 12 May 2024
Konstantinos
GreeceHustle at breakfast time. No need to rush people to finish
Great location
Stayed in May 2024
Reviewed: 12 May 2024
Sara
United KingdomIt was the only one of our hotels where we felt the staff were always looking to make more money from us. On arrival we were given a list of extra charges. For example if we wanted our sheets changed during the stay it was several thousand yen. When our cases arrived (we shipped them from our previous hotel) they were looking for paperwork and kept mentioning payment, which felt odd as you pay when you ship, and this didn't happen at any other hotel on our trip. It was also the only hotel that didn't provide a shipping service for luggage, but the staff did help us find a local office and printed out a map for us.
The room was huge, it was by far the biggest one we had during our trip, same with the bed. Absolutely massive, especially for Japan. The hotel itself was lovely,and the location great for Dotonbori. The fact the shower was also a drying room meant we could catch up on washing. There's a lot to like about this hotel but some things that felt a little odd.
Stayed in May 2024
Reviewed: 11 May 2024
Krisjan
CanadaThe room was good size. Liked the the washer and the bathroom dryer
Stayed in May 2024
Reviewed: 2 May 2024
Samuel
United StatesTrain stations far and difficult to enter.
Location. Near restaurants, grocery store, mall. Balcony. Big fridge.
Stayed in April 2024
Reviewed: 24 April 2024
Lauren
United KingdomUnable to use the kitchen space as no plates, cutlery, or cloth/washing up liquid - lacked the bare minimum.
Great location, good sized room and bathroom, comfy large bed. Washing machine in the room a bonus.
Stayed in April 2024
Reviewed: 19 April 2024
Keala
United StatesThe wasn’t anything that I was displeased with.
The location is optimal. It’s not far from transportation and Dotonbori.
Stayed in March 2024
Reviewed: 13 April 2024
Valentino
GermanyHotel was a little "shabby" in the lobby etc. Room was not as clean as I was used to in Japan. Weird warm water control for the bathroom, that wasn't as good explained and easy to use.
Washing machine and Balcony in the room we're really nice and convenient. Room size was good.
Stayed in April 2024
Reviewed: 8 April 2024
Taufiq
Singapore- The wifi was not that good. - We ordered a twin bed room but we got three instead.
It was near convenience stores like Lawson and 7-Elecven.
Stayed in April 2024
Reviewed: 1 April 2024
Yulia
United KingdomNothing
Hotel was very clean and very well located but still quiet. Staff was friendly and helpful. Fairly near to a train station and a walking distance to Doutonbori, the heart of Osaka!
Stayed in March 2024
Reviewed: 26 March 2024
Cristina
Mexicoclean, great location
Stayed in February 2024
Reviewed: 9 March 2024
Vinicius
AustraliaBreakfast was ok.
Close to DOUTONBORI. 10min walking. Great to have the washing machine, we could wash all of our undies and dry.
Stayed in March 2024
Reviewed: 7 March 2024
Hugh
SpainIt was cold and although the facilities were nice it wasn’t nearly as nice as the other hotels we stayed at in Japan
Big clean rooms
Stayed in March 2024
Reviewed: 19 February 2024
Amor
United Arab EmiratesThe bathroom was very small,
I like that even if the room is small, it was very clean and pleasant to stay with. the room has washing machine which is very convenient for the guests like us who washed clothes when travelling, plus the there's option to dry your clothes and hang them in the bathroom. Awesome!
Stayed in January 2024
Reviewed: 2 February 2024
Danny
AustraliaBreakfast food wasn’t warm just sitting on plates (having in bay Marie would benefit) Room didn’t have blackout blinds and was very light at night
Quiet location, good size rooms and facilities in rooms were good
Stayed in February 2024
Reviewed: 31 January 2024
Vicky
SingaporeLocation, bit further if you carry with luggages from Namba train station
Only the staff, named Zhong (钟) & the room actually came with washing machine which eased our after the trip washing task :D
Stayed in January 2024
Reviewed: 23 January 2024
Abdullah
Saudi Arabiano luggage shipping service but there is nearby Yamato transport branch that is foreign friendly and can send your luggage their with ease
great place near the Doutonbori area, with larger rooms, and excellent facility
Stayed in January 2024
Reviewed: 4 January 2024
Leonard
United StatesLocation is a little bit of a walk from a local station to travel through Osaka. As long as you’re not carry a lot it is fine.
The room was cozy and had plenty of room.
Stayed in January 2024
Reviewed: 16 December 2023
Oliverruddock12
AustraliaThe room has great facilities and the hotel was in a really good location not too far from dotonbori
Stayed in December 2023
Reviewed: 15 December 2023
Laurent
NetherlandsSpacious apartment type rooms with appliances such as washing machine and dryer in bathroom. Good service by reception staff.
Stayed in September 2023
Reviewed: 15 December 2023
George
United KingdomThey used the hotel corridors as storage for linens and laundry
Great location, clean, modern hotel and good value for money.
Stayed in December 2023
Reviewed: 29 November 2023
Kateryna
UkrainePajamas were synthetic and uncomfortable to wear.
Location is very good.
Stayed in November 2023
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