Great position and amazing staff! Room was really nice and clean.

Stayed in April 2024

I wasn't happy with the bed sheets, felt synthetic and quite hot & cold all night.

Really nice hotel, clean, modern, new/or recently renovated. Good location in the best part of Sendai.

Stayed in March 2024

The hospitality is very good, so helpful. The staff so helpful with kindness. The room and bathroom so clean.

Stayed in May 2024

The room only has heating, it can get quite warm so you have to open the window to offset it, but the street can be pretty loud during the day. Nights are ok to sleep with the window open.

Very good location, nice, clean and modern, super friendly and helpful staff.

Stayed in April 2024

Uncomfortable mattress, on the hard side.

Good location, close to Kokubuncho, loads of izakaya and bars. Spacious room.

Stayed in April 2024

when i check in receptionist do not tell us anything like guide how to use the room or anything else too bad but may be only the one who do check in for me

location is good

Stayed in May 2024

None

Hotel location is great and good for shopping.

Stayed in May 2024

We went to the wrong parking and ended up paying over 5000 yen for parking. There are several different KOKO hotels in the same area and the parking we went to had an agreement with one of the other KOKO hotels. The hotel staff did not try to help us out at all.

We extended our stay and were able to keep the same room.

Stayed in May 2024

The bed is relatively small for 2 adults and 1 child. The pillow also too firm.

We very much like the massage chair in our room. It gave us the relaxation after walking all day around the city.

Stayed in April 2024

Cleaning of the floors needs attention. The hotel in general was not very clean at all, especially under the beds. We moved two together for our three kids to share. But also in common areas, hallways etc. However the bathroom was clean from memory. More feedback for the hotel - You would have fitted a third bed in the room, as it was large. Or even bunk beds and create a family room.

We booked this hotel last minute and it was great for the low price. The rooms were large and spacious. It was in a good location, there are lots of small restaurants and bars nearby we only found on the second day. We are a family of 5 we had two twin rooms on the top floor. It's on a big road, but there was no traffic noise unless out on the balcony. at rush hour.

Stayed in April 2024

Staff barely spoke any English

Comfortable beds and delicious breakfast

Stayed in April 2024

When I arrived, I couldn't get into the room yet because I was there a little early. That was perfectly fine, but I had the feeling that the room still wasn't ready when I came back in the evening. There were no towels at all and it looked like it hadn't been vacuumed. I didn't find the staff so friendly when I asked for towels, but at least I got some.

The location of the hotel was quite good. It was close to a subway station and there was a bus stop in front of the door. The main train station was within walking distance. The room was modern and had a typical Japanese size.

Stayed in April 2024

Smelt a bit of tobacco.

Great location, comfy rooms.

Stayed in March 2024

There are many rooms on each floor and each room door swings closed and slams. This kept us up some nights when other guests would come and go, we ended up having to wear earplugs to sleep.

The room was very spacious, the most room we have had while travelling in Japan. The staff were friendly and efficient. The hotel was well placed close to the city.

Stayed in April 2024

Cleaning needs improving, plenty soap marks in the bathroom, the basin was greasy, and some rubbish under the bed.

Adequate supply of toiletries, tea and coffee.

Stayed in April 2024

Small room

Nice staff, very polite

Stayed in April 2024

Lack of proper washing facilities.

Stayed in April 2024

Pillows could be more comfortable and there are only one washing machine and one dryer in the entire hotel so you might need to line up for those. The dryer wasn’t very effective and you may need to use use more than one cycle.

Perfect location, great value for money. Very clean and well maintained premises, professional staff. All amenities provided for.

Stayed in March 2024

Nothing much to dislike about the place, but if there's an area of improvement, I would suggest having a larger laundry room with more washing machines and dry cleaners, to make it easier for guests to do their laundry. I stayed at Tobu Narita Hotel, and they have a spacious laundry room with 5 washing machines and dry cleaners, so guests do not have to wait in cases where many people are "fighting" to use the laundry room. Oh, also consider having a limousine bus shuttle service to Sendai Airport - I think that would be very helpful.

The rooms were clean, but this place is your standard business hotel, with typical small Japanese size rooms and bathrooms. However, what I like was the bathroom amenities at the lobby, where you can help yourselves. We travelled in March, and it was really dry outside, so the moisturizing lotion was a really welcome amenity. The spacious lobby was also a good place to chill and unwind after a long day of sightseeing. Or for business travelers, you can just hole up there to do your work. I've stayed at other typical Japanese chains before like Smile, Toyoko Inn, Richmond and APA hotels, but KOKO was my first, and if I were to compare, I would say Richmond is a good comparison. Definitely beats staying at a Smile Hotel or Toyoko Inn.

Stayed in March 2024

The table in my room is not quite clean, I found some tiny food scraps on it.

The location is in the city center, very convenient to go anywhere. Though it is a bit far from Sendai Station if you have to walk with many luggage bags.

Stayed in March 2024

The curtains still let quite some light through but other than that very nice place to stay

Staff was super friendly, beds were comfortable, room was very clean

Stayed in February 2024

It's convenient, near subway

Stayed in February 2024

So far, I like everything!

The location is very accessible to any station. The staff were kind and hospitable too. They provide me the coffee cup I requested, I’m grateful!

Stayed in March 2024

I would like to see at least couple of tea bags beside the boiler. It would’ve much better.

Cleanliness, closeness to the station and city center.

Stayed in February 2024