Bit disappointed the swimming pool was undergoing construction work so not able to use it and the Galaxy Bar was closed the night I stayed so had to make do with drinks purchased from convenience store

Room was spacious and clean, had a nice view looking towards the airport. Staff were friendly and helpful, buffet dinner was nice and there's a convenience store on site for any extra bits nèeded

Stayed in June 2024

I was surprised the restaurant was closed when we arrived at 21h and that such a big hotel only counted on a really tiny shop to buy some food. The baths were broken when we arrived.

The bed was really confortable and the room was completly silent despite the fact that you could see from there the planes taking off. The view from the top floor that I discovered while taking my breakfast.

Stayed in June 2024

Last shuttle not late enough at night. No convenience store or restaurant on site open late at night. Old style rooms and amenities.

Closeness to the airport and shuttle service, 24hour service desk

Stayed in June 2024

Shuttle bus worked out well - convenience store inside the hotel

Stayed in May 2024

bathroom is very small but well, it's normal for Japan

airport shuttle available frequently

Stayed in March 2024

Just a few improvements. Bathroom has separate hot/cold taps, mixer taps should really be installed. No butter available at breakfast. The Marroad is described as 'International', in the room you only have Japanese tea which I like but no coffee which is drank more internationally. At breakfast there is a choice of teabags and a coffee machine. Please provide coffee sachets in the rooms.

Excellent hotel and very good value for money. Shuttle bus was always on-time, there also is a bus service to a shopping centre nearby too. Check-in and out was done very professionally. Lobby area is lovely, and very clean. Rooms are also very clean, wi-fi works well and mine had a fridge. I only used the restaurant for breakfast, good choice of food and once again very clean. All the staff were extremely courteous. I would definitely stay again, highly recommended.

Stayed in May 2024

Excellent for one night after a long flight, arriving in Japan. The shuttle bus is free and on schedule. We used it both ways to and from the hotel, as we needed to take transport from the airport the day after we landed. The breakfast and dinner were excellent, really good variety of asian and western food.

Stayed in April 2024

The excellent location, the direct free bus to the hotel and the incredibly competent staff at the hotel, made this overnight stay a pure pleasure.

Stayed in May 2024

Location was not great. the shuttle takes too much time to come, had to wait almost an hour with all the luggages and the baby to be able to get the shuttle. Nothing around the hotel so if you are coming late, better eat at the airport and then go to the hotel.

Breakfast was excellent, lots of options to choose from. Room was decent size, shower and bathroom are also very clean. If you are a bit tall, it might be a bit difficult but I guess that is just the Japanese standard. Good overall

Stayed in May 2024

Breakfast is fantastic. We had very comfortable stay here

Stayed in May 2024

It was noisy as the hotel is near to the airport.

Actually I enjoyed the bathtub there though the room is small. My kid loved the bathtub.

Stayed in April 2024

the coffee

What sold it to me is that it is close to the airport and they offer free shuttle from the airport to the hotel. Bed is very comfortable and spacious. Breakfast was terrific. Bathroom is small but that is normal for Japan

Stayed in April 2024

The rooms are a little noisy with planes landing and taking off, but thats to be expected with how close the hotel is to the airport. There is supposed to be a shuttle from the hotel to Narita city but I have not been able to get on it even though I stood outside at the times it was supposed to be there. Maybe I was unlucky but this meant that I had to take the airport shuttle to go to back to the airport and take the train from there to get to the city.

The hotel room was very spaceous and the beds were very comfortable. The morning buffet was great too. The location to and the connection provided by the shuttle to the airport were excellent! The shuttle goes every 30 minutes and they provide you with a schedule when you check-in. A good hotel to stay at before an early flight out from Narita.

Stayed in May 2024

A little bit on the old side but specious room and have free shuttle buses to the city and airport Great value

Stayed in May 2024

The water in shower is not stable, alternating between warm n cold. Otherwise the bathroom is spacious. Being on a mountain, there is not much to do at the hotel and not much food choice. Good for overmight and to go shishui outlet.

The hotel shuttle tiwce hourly was very useful. From early morning till late. You can spend extra night to go to shisui outlet which has shuttle to and from airport. Room was spacious with good view.

Stayed in May 2024

None

Free shuttle bus to and from Narita airport and to the mall.Comfortable and very clean room.Friendly staff and many choices of food for breakfast.Located few minutes drive to airport.

Stayed in May 2024

Offer shuttle bus from the airport Also bus for the last minute shopping Big room with kiosk to buy food

Stayed in May 2024

It seems old furnitures and appliances.

Nearest at the airport and the value for money. Free shuttle bus to the airport and it leaves on time.

Stayed in April 2024

Close to airport, clean rooms and facilities, quiet, shuttle service to and from Narita Airport, Narita JR Station and Aeon Mall

Stayed in May 2024

Quite noisy actually even at night with the aeroplane landing

Location is good and have free shuttle to and from the airport

Stayed in April 2024

The hotel is in the middle of nowhere so there no much things to do outside the hotel. But it’s perfect for just staying the night to catch up early flight or so .

There is a free shuttle bus from and to the airport, so it was so convenient for us to catch early flight . There is a convenient store in the hotel have everything you might need such as food coffee juice and some snacks and sanitary products as well as.

Stayed in May 2024

Shutlle service was excellent

Stayed in May 2024

Food could be better in buffet

Location

Stayed in May 2024

Location convenient especially for early morning flight

Stayed in May 2024