Nothing

Love the friendly staff. We upgraded to a Junior suite for 5000 ten more. Best decision. Great room. Very spacious and well appointed. This property is great and would definitely return. The public bath is very clean and nice.

Stayed in June 2024

Nothing, everything's satisfactory.

The room has a luxurious feel, and it is also more spacious than the standard hotel room in Japan. The bed is comfortable. They have a lounge area that provides free snacks in a certain period of time. The service is also excellent. They help to keep our 4 luggages when we travel to another city.

Stayed in May 2024

Staff was very friendly and the property was very nicely maintained,

Looks very modern and easy access to the station

Stayed in May 2024

Nothing.

The staff were sooo helpful and friendly even phoning our last hotel as my husband had left his reading glasses behind. They also answered many other questions we had. They offered an upgrade very cheap. Wish we had taken it even though we were very happy with our room. Comfy beds. Good pillows. Good public bath. Great location! Minutes from the Sapporo Station.

Stayed in May 2024

Nothing

Excellent location and value for money

Stayed in April 2024

Location near JR station and subway station

Stayed in May 2024

Slightly further from train station. Not fully sheltered

Modern design and the bath was a plus point

Stayed in May 2024

Very clean and tidy. All standard equipment available in the room. Plenty of space to move around and store our luggage. Good view of the street and close to the Sapporo JR Station and also the Rokkatei Biscuit store. Staff provided exceptional customer service.

Stayed in April 2024

Was advertised as non-smoking throughout, but has a smoking area ground floor next to lift. During our stay we weren’t bothered by smoke, but we also wouldn’t have booked if we had realised there was an indoor smoking area. This something Booking.com could work on. ‘Non-smoking rooms’ isn’t a good filter because almost everywhere has non-smoking rooms, sometimes next to smoking rooms and smoking areas. And ‘smoke-free throughout’ can be misleading if ‘designated smoking area’ is also not listed. ‘Non-smoking property’ would be a helpful filter to consider, or properties could be encouraged to detail the smoking arrangements in their property info. A number of properties I contacted directly said they were non-smoking, but had designated smoking areas on various floors of the building.

Clean property, well located, polite staff. Breakfast was ok, but a bit repetitive.

Stayed in May 2024

Nothing I could think of!

Only 5 minute walk from Sapporo station, rooms are large, modern and clean. A public bath is available and has a very nice experience. Very nice Hotel and Staff speaks very good English, 100% recommended. Breakfast was very nice, free tea and coffee is available inside the restaurant during the day.

Stayed in April 2024

wifi was unstable

Stayed in April 2024

Location , clean

Stayed in April 2024

Some recommendations for good tourist spots nearby would have been nice e.g. pamphlets

Excellent location and good, clean rooms.

Stayed in March 2024

The public bath was clean and good but the changing space was a bit tight.

We booked 2 rooms next to each other and both rooms were so clean and beds were big enough and comfortable.

Stayed in April 2024

None

Good breakfast, friendly staff, and overall cleaniness of the hotel

Stayed in April 2024

Convenient location, spacious room, a small but nice public bath. Would definitely recommend to anyone staying in Sapporo. I would avoid the breakfast buffet however

Stayed in April 2024

Nothing

Spacious.. near to sapporo station with onsen

Stayed in April 2024

I find no fault with this hotel

Everything was clean. The design of the hotel is very nice. I love the hot chocolate from the machine. It tastes even better than some cafes I have been to.

Stayed in April 2024

The restroom in the room is quite small. But the hotel has a public bath so it is ok.

The room is spacious and with breakfast, it's quite good. The public bath needs tattoo sticker and the hotel provides the sticker which is nice and sweet.

Stayed in April 2024

Clean & nice Comfy room. Good space for bathroom. Near Sapporo Station, Diamara & Stellar mall, within walking distance 5 mins. The Airport Limousine Bus stops near Diamara. Turn left, cross the road & walk straight & you will reach the hotel. Easy & convenient. At New Chitose Airport ..for international flight, after custom, Go to level 1 and walks towards the information counter , buy a ticket from the machine (next to information counter), cost yen 1300. N board the bus at bus stop 84.. staff are there to help, friendly n helpful

Stayed in April 2024

the lighting of the advertisement board opposite the room is too bright at night, and the curtain cannot block the bright light

mitsui garden hotel sapporo west - convenient, quite centrally located - 2 blocks if get up from the underground walkway of Sapporo train station (west side) which is quite convenient (the original mitsui garden hotel sapporo is next to it) - the size of room is larger than the usual japan standard - shower is seperated from the lavatory, washing basin outside the shower/lavatory - i personally like the colour tone of the room (light decent blue) - public bath/onsen is indoor, size around 5m x 2m, modern design, quite decent

Stayed in March 2024

Notthing

Everything

Stayed in March 2024

Location is great! Close to the train station and plenty of food options in the area.

Stayed in March 2024

Rom is too large and comfortable

Stayed in March 2024